Welcome to the Anthony Sylvan Community

We call and cannot get your reps on the phone. They show up when they want which unfortunately is not frequent.

They have failed to order parts on time and when they do and install the parts, they do not work. We still have to wallow through the mud, incomplete yard after the disaster, just to control the lights or filter pumps.

This has been one of the worst experiences we have had during the construction of our home - Never Never will we use AS pools again

User's recommendation: we will tell everyone we know NOT to use Anthony Sylvan to build their pool.

The plaster on my pool looks like it has dirt stains throughout the sides and bottom. Very visible and embarrassing.

The pool is just over 2 years old. A warranty claim was denied due to the warranty only covering plaster stains for one year.

I understand this. However just be warned, if you want a pool that will look good for longer than 2 years I would avoid this company.

I avoided rating the company due to no option available below one star.

User's recommendation: Avoid this company. This is my third pool and have never seen anything like this.

Everything they did had an issue. It has been almost a year and the issues are still not corrected.

We have consistently emailed and provided photos from day 1 and they still refuse to correct the issues. The customer service is horrific, the quality is horrific. They couldn't even install a diving board correctly, which is probably the easiest part of the pool installation process. Stay away, you won't get what you pay for.

Check reviews on BBB and Google, most are not good.

Also there is a ruling from a complaint with the Attorney General in New Jersey that can be searched on Google and read. It seems to be all the same complaints over and over and they just continue to ignore them.

User's recommendation: STAY AWAY.

Contract signed Dec 2017 with promise of starting as soon as we closed on house under construction. Gave notice as soon as we had closing date (4/25/18); pool was not started until mid-June; completed mid-October (with incorrect coping, too bad for us); no pool school provided so we are guessing how to operate our pool; lack of communication between departments of AS was/is their normal operations; still have not been in pool; plaster crew dumped cleanout in landscape beds; parts missing for pool and filter; plaster mottled/inconsistent color AND cracking already; management condescending and disinterested in our problems with installation; difficult/bordering impossible to get in contact with anyone in office or have anyone return calls... I could continue but you probably get the idea.

User's recommendation: Do NOT work with Anthony Sylvan.

I have had issues from the beginning with A &;;;;;;;;;;;;;;;;;;;;;;;;S.

The salesman Mike Duffy was disorganized, rude and never held accountable for any of his wrong doings. Once, they get your money they have zero interest in correcting any issues that occur during your project.

They installed the wrong color coping, broken retaining wall tiles, and what they consider a "rough grade" is now going to cost me 6k to repair. They refuse meetings, put you to voicemail, and act is if they ignore you, that you will go away.

Do your self a favor and save yourself a ton of money and headaches. DO NOT USE THIS COMPANY.

I had an appt. with someone to meet me on Friday and they never showed up.

Thank you for taking a minute to read this. My name is Patrick Vaughn.

My family recently purchased a pool from Anthony Sylvan.

We live in Northern Virginia. The local office here is in Ashburn Va. I want to pass along some updates on how our experience has been up to this point.

My wife and I met with Mr. Mustacchio in the middle part of August of this year 2019.

Mr. Mustacchio is a consummate professional. He was very informative and clearly is a subject matter expert when it comes to the pool business. Mr.

Mustacchio was honest and direct with all of our questions and concerns. After some consideration we decided to enter into a contract and begin what has become a blind adventure with little to no coordination or communication.

After signing the contract we were introduced to Mr. Brian Nobling. Together Mr.

Mustacchio and Mr. Nobling agreed that the pool could be done in 6 weeks. However with the weather being an unknown they both agreed 8 weeks was more realistic. This was on August 16th.

During this meeting we learned about the construction scheduler Mr. Woody. It was my understanding that he would work with Mr. Nobling and schedule work and communicate that information back to us.

Unfortunately that is not how it works. After a week of hearing nothing I reached out to see where we were as far as excavation. Long story short the pool was not dug until September 5th. (3weeks later).

At the time we signed there were crews "Standing bye". Also we were in a drought so there was no rain to hold us up either . After hearing nothing further I again reached out for info. After no reply from anyone I went to M.

Mustacchio and he was able to somehow get the wire installed a week later. Things looked good as the plumber showed up out of the blue 2 days later. That's where it seemed to stop.

I waited a week after the 5th of September to reach out again after hearing nothing. I was able to complain enough to finally get the gunite shot the following week.

(2weeks later no rain). After another week of no communication I sent an admittedly snide e-mail wondering why no one would talk to me about status, schedule or things like that. Keep in mind I have to schedule my fence and work a landscaper in. unfortunately the landscaper is now put off until the spring.

On October 7th the Electrician came.

He did not finish. I am still concerned about getting that part complete. I looked them up on line and it appears they are closed? The PM has assured me that they will complete the work.

So now we are at October 30th and I am still waiting on concrete. I don't even try to talk to the PM anymore. I was told concrete would be either Monday, 28th; Tuesday, 29th; or today the 30th. I have now been told, because it rained last Sunday they can't come until Saturday 11/2.

I still have to put my fence up before plaster.

The first freeze is in this week's forecast. I have some concerns about a drain pipe that has been installed that seems to have created a sink hole. I know people spend large amounts of money on these things. My family has paid 60k so far and we just want the work done.

Heck we have even tried to add some things but can't seem to give money away. I am very concerned that this mess (my yard) will continue to be this way into the spring. I can't get a straight answer about that and I have certainly asked. I also have seen where the PM has completed other pools during what I believe is this same time for his own side business.

This is on Face Book so, honestly I have few details.

Either way it is not a good look.

Thank you for your time. I am sure the quality of the pool will be much better than the service.

Anthony&Sylvan built this pool for us and immediately acknowledged the massive imperfections in the plaster. In fact, they immediately agreed to repair it.

That was three summers ago! Fast forward to last month when they said would finally be repairing it. What happens instead? They send out the man who did the faulty work who then shifts the blame on US!!

He says our chemicals are completely “out of whack”, but when we asked to see his test results, we find out he doesn’t have any!?! Not once, in three years, has a single A&S technician, nor anyone in the warranty or customer service departments, questioned our chemicals as having ANYTHING to do with our plaster issues. But now, out of nowhere, the man responsible for the faulty work gets to make accusations with literally zero backup? He also sent them a photo with mysterious marks on our pool step that don’t even exist claiming he removed staining!

I promptly sent over the “actual” image. My guess is that his non-existent test results will mean we’re stuck with this plaster, if not for life, for at least another long year.

Anthony&Sylvan is undoubtedly thrilled to have another reason for delay. Beyond shameful.

I have a beautiful pool, BUT Las Vegas has a non responsive warranty dept. The last issue I had to fix myself.

I paid $63,000 for our pool and I so hope I don't have a major issue.

Yelp has horrible reviews for Las Vegas. I have a crack a minor issue I just sent in an claim because they never responded to my last one from last month.

The excavator decided to raise our pool 6 inches from the plans A&S had which were also too high and we are now left with a pool that sits way above our back door but only about 12 feet away. Because of this our patio either required a step up from our back door or a slope. We went with the slope because the step would have limited our patio space . Our yard also required a lot of extra grading because of the height of the pool and it just looks bad.

About midway through our project I fired our project manager after he walked toward me shaking his finger at me and telling me how wrong I was about an issue that ended up being an error on the part of the crew.

Our emails, calls and texts go completely unanswered. Even wrote to Thatcher Butcher on Monday thinking we might get somewhere and have gotten no reply. Not even a quick note to say he is looking into our concerns.

We have asked others to come see the elevation of our pool and that gets ignored.

Our light keeps falling out and limits the area of the pool we can use while we wait for them to send someone to fix it, which has taken more than a week. Our pool was completed on August 9th.

We chose this company based on what we thought was a good reputation and instead couldn't be more disappointed. There have been so many other problems along the way. The customer service is just awful. The amount of money paid is absurd compared to the treatment we have received. I would NEVER recommend this company to anyone and everyone who comes over and asks about our crazy sloped patio gets to hear all about the awful work that was performed.