What Their Customers Are Saying

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All testimonials are provided and verified by Anthony Sylvan. Verified testimonials on Opinion Corp is a paid feature of the platform.

Anthony Sylvan - Outstanding Experience

Anthony Sylvan
1 of 2
I'm not one to write reviews, but in this case, it is absolutely deserved. Anthony and Sylvan Pools of Charlotte has created an oasis in our backyard, and we couldn't be more pleased. We were included throughout the design process, and they delivered exactly what we wanted. Due to an aggressive sloped yard, we were able design the pool with an exposed beam resulting in the swim up bar we always wanted. Special shout out to our Project Manager,... Read more

Service is outstanding-Charlotte

Anthony Sylvan
My weekly pool service by Greg and/or Brian have both done a great job maintaining my pool for the past 7 months. Thank you!!!! Also, Tonya in the service department is very attentive and helpful.
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What Dreams May Come.....

Anthony Sylvan
From the beginning of the process to the very end, I cannot recommend enough these group of professional builders for their vision and attention to details. A&;;;;;;;;;;;;;S is simply the best in the business when it comes to building your dream pool. I cannot thank them enough for the recommendation they gave me to work with Stewarts Landscaping for making my dream backyard a reality. Bronsyn and Matthew are the best in their field! Im forever grateful for what theyve done for my backyard and their passion for what they do shows quality thats second to none. I also want to recognize all the guys that put in all the hard work in making this dream a reality. I have nothing but respect for each and everyone of them. Thank you for everything and making my dreams a reality!
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New Reviewer
Anthony Sylvan's reply to:

Hello Crystal, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an...
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ID
#2808946 Review #2808946 is a subjective opinion of poster.
Location
Austin, Texas
Anthony Sylvan's reply to:

Spare your family the disappointment!

Hello Tammy,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you very soon.
Sincerely,
Kevin
Customer Care
ID
#2552435 Review #2552435 is a subjective opinion of poster.
Loss
$3500
Preferred solution
Full refund
New Reviewer

We thought going with a large national company was a good idea. Unfortunately, our experience has been quite the opposite.

We met with AS in late Spring 2020, contracted in July, scheduled to dig in March with a completion date of May 2021 (the end of this month). To make a long and frustrating story short, they have yet to even start digging and communication is scare. We were misled on our permitting and have yet to nail down a schedule. When we do get a call back the answer is always next week.

After reading the reviews on facebook page, I've come to realize there is a pattern in overcommitting and underdelivering.

of overcommitting and underdelivering. ent!

User's recommendation: Run to a reliable and local contractor.

Anthony Sylvan's reply to:

Fully paid. Work half done since last year. Unable to contact anyone to

Hello Mahindranauth,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Kevin
Customer Care
ID
#2469023 Review #2469023 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

Renovation work half done. Unable to contact anyone . Several messages left.

You people are arrogant and shameless.

User's recommendation: never.

Amazing Pool Experience

Anthony Sylvan - Amazing Pool Experience
Anthony Sylvan - Amazing Pool Experience
Anthony and Sylvan pools were very easy and professional to work with throughout our 4 months. Want to give a special recognition to Randy Doss from the Houston, TX area. He was our project manager and was always on top of everything and easy to call and help when needed. We are amazed at the quality of work and the final product. Thank you A&;;;;;;S Pools.
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ID
#2371804 Review #2371804 is a subjective opinion of poster.
Location
Waltham, Massachusetts
New Reviewer

Great Pool/ Great Service/ Great Price

Anthony Sylvan - Great Pool/ Great Service/ Great Price
Anthony Sylvan - Great Pool/ Great Service/ Great Price
From start to finish my pool experience went without a problem. The pool build was started on time, but then the rainy season hit. Even with the rain delays, Randy Doss the project manager finished my pool on time for our 4th of July party.

User's recommendation: If you can choose a project manager, choose Randy.

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ID
#2367284 Review #2367284 is a subjective opinion of poster.
New Reviewer

No help on local levels

I paid cash to build a pool, at the start the project manager stated he would inspect each step which was not true. It has been a total mid management disaster from the start. From scheduling to quality follow ups, I found most all the issues and had to report it. I am very dis satisfied not only that I purchased a pool but the entire experience was not exciting or pleasurable. My neighbors laugh that out pool still in the process when they recommended me to Mckinny pools

User's recommendation: Never.

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ID
#2301330 Review #2301330 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Formal Complaint

Many delays, poor communication with Dan &; his crew with the completion of our pool. We have had major issues and Dan Is not making the problem any better.

User's recommendation: Terrible communication.

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ID
#2275583 Review #2275583 is a subjective opinion of poster.
Preferred solution
Corporate Involvement
New Reviewer

Unhappy

After spending over $80 thousand dollars on our dream pool Not even a year after the pool was completed a small tile cracked Mind you the tile cracked during the COVID 19 pandemic A worker from the company showed up to tell me that our warranty expired a month ago like I said during the pandemic I tried everything to get the tile changed Emails phone calls even an email to the corporate company No response No calls were returned No response from emails Very unprofessional I would definitely not recommend your company to my friends and family!
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ID
#2261874 Review #2261874 is a subjective opinion of poster.
Preferred solution
Fix my cracked tile
New Reviewer

Extremely poor experience

We signed a contract for a new pool on May 24th, 2020 under the assurance of a 30 business day build (this was contractual and the primary reason we chose Anthony & Sylvan) post permits and other permissions. Based on the assumption that it would take 5 weeks for the aforementioned, we expected to be swimming by mid August. Today is November 2nd and we aren't even close to complete (some 2.5 months and counting later). In fact, the dates for all the trades continues to move with no prior or post warning of cancellations. Our deck pour was supposed to be today (4th date) and yet again no one showed up. The communication is poor at best with excuse after excuse as to why the pool isn't completed yet.

User's recommendation: Would NOT recommend.

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ID
#2260909 Review #2260909 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Deliver product or service ordered

Contact Anthony Sylvan Customer Service

Website:
Mailing Address:
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
Phone:
(877) 729-7946
Contact Anthony Sylvan Customer Service
Anthony Sylvan's reply to:

Problem with property line

Hello Laura,
Thank you for reaching out to us and bringing these concerns to our attention. I'd like to help you get copies of whatever documents you need that we may still have on file. To get started, please send us an email to customercare@anthonysylvan.com, with the address associated with your account, and the best phone number you can be reached at.
I hope to speak with you soon.
Sincerely,
Kevin
Customer Care
ID
#2238684 Review #2238684 is a subjective opinion of poster.
Preferred solution
Documents
New Reviewer

You guys built a pool for me years back and I went to sell my house and the city is saying that you built it over the build line. I need proof that the city agreed to allow you to build a house and it went through the final inspection.

The city has it incomplete. I cannot close on my house until I have proof which is on October 29

New Reviewer
Anthony Sylvan's reply to:

Hello Carlos, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email...
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ID
#2229626 Review #2229626 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Release of lein letter

Hello Wes,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
ID
#2227400 Review #2227400 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

No answer. No response.

Unacceptable. Not happy.

This says Ive only entered 4 words. Also unacceptable

User's recommendation: Go with a pool company that returns calls and answers phone.

New Reviewer
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Hello Glyssel, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an...
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ID
#2180503 Review #2180503 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
New Reviewer

Problems Unanswered/Nonresponsive

I purchased a pool in VA, and after having a 7+ month installation (3 months longer than stated), I identified plaster issues. I was assured they would be addressed prior to opening this year. That was November 2019. It's now the last week of August and still the issues with my plaster and tile have not been addressed. I've sent several emails and absolutely nothing has encouraged their response to get these issues addressed. Schedule and cancellation, make me revenues warranty work, schedule and cancel again. Emails are no longer even returned....

User's recommendation: Buyer Beware!!!

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ID
#2133433 Review #2133433 is a subjective opinion of poster.
Location
Montgomery, Pennsylvania
Preferred solution
Fix my pool
Anthony Sylvan's reply to:

Totally dissatisfied with Anthony Sylvan pools Katy TX. My backyard has been looking like a war zone for 3 months and the pool is still not completed after more than 3 months

Hello Greg,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
ID
#2086868 Review #2086868 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Loss
$10000
Preferred solution
Fire Joe DeAlba and Mike the garden gnome and start over with a staff that knows how to keep a schedule
New Reviewer
Totally dissatisfied with Anthony Sylvan pools Katy TX. My backyard has been looking like a war zone for 3 months and the pool is still not completed after more than 3 months

We call and cannot get your reps on the phone. They show up when they want which unfortunately is not frequent.

They have failed to order parts on time and when they do and install the parts, they do not work. We still have to wallow through the mud, incomplete yard after the disaster, just to control the lights or filter pumps.

This has been one of the worst experiences we have had during the construction of our home - Never Never will we use AS pools again

User's recommendation: we will tell everyone we know NOT to use Anthony Sylvan to build their pool.