Welcome to the Anthony Sylvan Community
24
Company
responses
64
Customer
testimonials
Anthony & Sylvan Pools is a premier builder of inground concrete and fiberglass swimming pools. Since 1946, they have designed and installed more than 370,000 pools for home owners all across the nation. Their pools are easy to maintain and built for life. With additions such as vanishing edges, raised spas and rock waterfalls your pool is an oasis in your backyard.
Advertisements
What Their Customers Are Saying
?All testimonials are provided and verified by Anthony Sylvan. Verified testimonials on Opinion Corp is a paid feature of the platform.
Anthony Sylvan - Outstanding Experience
Anthony Sylvan
I'm not one to write reviews, but in this case, it is absolutely deserved. Anthony and Sylvan Pools of Charlotte has created an oasis in our backyard, and we couldn't be more pleased. We were included throughout the design process, and they delivered exactly what we wanted. Due to an aggressive sloped yard, we were able design the pool with an exposed beam resulting in the swim up bar we always wanted. Special shout out to our Project Manager,... Read more
Service is outstanding-Charlotte
Anthony Sylvan
My weekly pool service by Greg and/or Brian have both done a great job maintaining my pool for the past 7 months. Thank you!!!! Also, Tonya in the service department is very attentive and helpful.
What Dreams May Come.....
Anthony Sylvan
From the beginning of the process to the very end, I cannot recommend enough these group of professional builders for their vision and attention to details. A&;;;;;;;;;;;;;S is simply the best in the business when it comes to building your dream pool. I cannot thank them enough for the recommendation they gave me to work with Stewarts Landscaping for making my dream backyard a reality. Bronsyn and Matthew are the best in their field! Im forever grateful for what theyve done for my backyard and their passion for what they do shows quality thats second to none. I also want to recognize all the guys that put in all the hard work in making this dream a reality. I have nothing but respect for each and everyone of them. Thank you for everything and making my dreams a reality!
Very poor representatives constant calling even after asking them to not call. I would choose someone else. It's your money
author's review
ID
Advertisements
New Reviewer
Delivery of service not complete
Pool broke ground May 6, 2021 and was filled with water October 18, 2021 and our gas line for the spa and pool heat not connected despite several pleas. We are able to use our spa as of todays date and are paid in full and have been for over 4 weeks and can not use it super disappointing and wrong. We have been asking for weeks and weeks and weeks and have had enough. The Charlotte location has been impossible and we are done. Please help us. During build that went over schedule yard wash trashed with pool casting and nails for weeks and weeks and weeks.
User's recommendation: No way.
ID
Location
Waxhaw, North Carolina
New Reviewer
Hello Crystal, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an...
View full review
ID
Location
Austin, Texas
Advertisements
Spare your family the disappointment!
author's review
ID
Fully paid. Work half done since last year. Unable to contact anyone to
author's review
ID
Amazing Pool Experience
Anthony and Sylvan pools were very easy and professional to work with throughout our 4 months. Want to give a special recognition to Randy Doss from the Houston, TX area. He was our project manager and was always on top of everything and easy to call and help when needed. We are amazed at the quality of work and the final product. Thank you A&;;;;;;S Pools.
ID
Location
Waltham, Massachusetts
New Reviewer
Great Pool/ Great Service/ Great Price
From start to finish my pool experience went without a problem. The pool build was started on time, but then the rainy season hit. Even with the rain delays, Randy Doss the project manager finished my pool on time for our 4th of July party.
User's recommendation: If you can choose a project manager, choose Randy.
ID
Pros
- Outstanding pool service
- Design person was excellent
Advertisements
New Reviewer
No help on local levels
I paid cash to build a pool, at the start the project manager stated he would inspect each step which was not true. It has been a total mid management disaster from the start. From scheduling to quality follow ups, I found most all the issues and had to report it. I am very dis satisfied not only that I purchased a pool but the entire experience was not exciting or pleasurable. My neighbors laugh that out pool still in the process when they recommended me to Mckinny pools
User's recommendation: Never.
ID
Pros
- Products appear to be of quality
Cons
- Lack of management and follow up
Preferred solution
Let the company propose a solution
New Reviewer
Formal Complaint
Many delays, poor communication with Dan &; his crew with the completion of our pool. We have had major issues and Dan Is not making the problem any better.
User's recommendation: Terrible communication.
ID
Pros
- Design person was excellent
Cons
- Poor communication
- Whole experience was a night mare
- Lack of communication and not getting the job dome
Preferred solution
Corporate Involvement
New Reviewer
Unhappy
After spending over $80 thousand dollars on our dream pool Not even a year after the pool was completed a small tile cracked Mind you the tile cracked during the COVID 19 pandemic A worker from the company showed up to tell me that our warranty expired a month ago like I said during the pandemic I tried everything to get the tile changed Emails phone calls even an email to the corporate company No response No calls were returned No response from emails Very unprofessional I would definitely not recommend your company to my friends and family!
ID
Preferred solution
Fix my cracked tile
New Reviewer
Extremely poor experience
We signed a contract for a new pool on May 24th, 2020 under the assurance of a 30 business day build (this was contractual and the primary reason we chose Anthony & Sylvan) post permits and other permissions. Based on the assumption that it would take 5 weeks for the aforementioned, we expected to be swimming by mid August. Today is November 2nd and we aren't even close to complete (some 2.5 months and counting later). In fact, the dates for all the trades continues to move with no prior or post warning of cancellations. Our deck pour was supposed to be today (4th date) and yet again no one showed up. The communication is poor at best with excuse after excuse as to why the pool isn't completed yet.
User's recommendation: Would NOT recommend.
ID
Location
Houston, Texas
Pros
- Design person was excellent
- Pool options
Cons
- Poor customer service
- Lack of communication and not getting the job dome
- Poor communication
Preferred solution
Deliver product or service ordered
Problem with property line
author's review
ID
New Reviewer
Hello Carlos, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email...
View full review
ID
Release of lein letter
author's review
ID
New Reviewer
Hello Glyssel, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an...
View full review
ID
Service
Anthony Sylvan Pool Building Service
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel