What Their Customers Are Saying

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Anthony Sylvan - Outstanding Experience

Anthony Sylvan
1 of 2
I'm not one to write reviews, but in this case, it is absolutely deserved. Anthony and Sylvan Pools of Charlotte has created an oasis in our backyard, and we couldn't be more pleased. We were included throughout the design process, and they delivered exactly what we wanted. Due to an aggressive sloped yard, we were able design the pool with an exposed beam resulting in the swim up bar we always wanted. Special shout out to our Project Manager,... Read more

Service is outstanding-Charlotte

Anthony Sylvan
My weekly pool service by Greg and/or Brian have both done a great job maintaining my pool for the past 7 months. Thank you!!!! Also, Tonya in the service department is very attentive and helpful.
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What Dreams May Come.....

Anthony Sylvan
1 of 9
From the beginning of the process to the very end, I cannot recommend enough these group of professional builders for their vision and attention to details. A&;;;;;;;;;;;;;S is simply the best in the business when it comes to building your dream pool. I cannot thank them enough for the recommendation they gave me to work with Stewarts Landscaping for making my dream backyard a reality. Bronsyn and Matthew are the best in their field! Im forever grateful for what theyve done for my backyard and their passion for what they do shows quality thats second to none. I also want to recognize all the guys that put in all the hard work in making this dream a reality. I have nothing but respect for each and everyone of them. Thank you for everything and making my dreams a reality!
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Amazing Pool Experience

Anthony Sylvan - Amazing Pool Experience
Anthony Sylvan - Amazing Pool Experience
Anthony and Sylvan pools were very easy and professional to work with throughout our 4 months. Want to give a special recognition to Randy Doss from the Houston, TX area. He was our project manager and was always on top of everything and easy to call and help when needed. We are amazed at the quality of work and the final product. Thank you A&;;;;;;S Pools.
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ID
#2371804 Review #2371804 is a subjective opinion of poster.
Location
Waltham, Massachusetts
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

Great Pool/ Great Service/ Great Price

Anthony Sylvan - Great Pool/ Great Service/ Great Price
Anthony Sylvan - Great Pool/ Great Service/ Great Price
From start to finish my pool experience went without a problem. The pool build was started on time, but then the rainy season hit. Even with the rain delays, Randy Doss the project manager finished my pool on time for our 4th of July party.

User's recommendation: If you can choose a project manager, choose Randy.

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#2367284 Review #2367284 is a subjective opinion of poster.

No help on local levels

I paid cash to build a pool, at the start the project manager stated he would inspect each step which was not true. It has been a total mid management disaster from the start. From scheduling to quality follow ups, I found most all the issues and had to report it. I am very dis satisfied not only that I purchased a pool but the entire experience was not exciting or pleasurable. My neighbors laugh that out pool still in the process when they recommended me to Mckinny pools

User's recommendation: Never.

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ID
#2301330 Review #2301330 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Formal Complaint

Many delays, poor communication with Dan &; his crew with the completion of our pool. We have had major issues and Dan Is not making the problem any better.

User's recommendation: Terrible communication.

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ID
#2275583 Review #2275583 is a subjective opinion of poster.
Preferred solution
Corporate Involvement

Unhappy

After spending over $80 thousand dollars on our dream pool Not even a year after the pool was completed a small tile cracked Mind you the tile cracked during the COVID 19 pandemic A worker from the company showed up to tell me that our warranty expired a month ago like I said during the pandemic I tried everything to get the tile changed Emails phone calls even an email to the corporate company No response No calls were returned No response from emails Very unprofessional I would definitely not recommend your company to my friends and family!
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ID
#2261874 Review #2261874 is a subjective opinion of poster.
Preferred solution
Fix my cracked tile

Extremely poor experience

We signed a contract for a new pool on May 24th, 2020 under the assurance of a 30 business day build (this was contractual and the primary reason we chose Anthony & Sylvan) post permits and other permissions. Based on the assumption that it would take 5 weeks for the aforementioned, we expected to be swimming by mid August. Today is November 2nd and we aren't even close to complete (some 2.5 months and counting later). In fact, the dates for all the trades continues to move with no prior or post warning of cancellations. Our deck pour was supposed to be today (4th date) and yet again no one showed up. The communication is poor at best with excuse after excuse as to why the pool isn't completed yet.

User's recommendation: Would NOT recommend.

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ID
#2260909 Review #2260909 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Deliver product or service ordered
Anthony Sylvan's reply to:

Problem with property line

Hello Laura,
Thank you for reaching out to us and bringing these concerns to our attention. I'd like to help you get copies of whatever documents you need that we may still have on file. To get started, please send us an email to customercare@anthonysylvan.com, with the address associated with your account, and the best phone number you can be reached at.
I hope to speak with you soon.
Sincerely,
Kevin
Customer Care
author's review
ID
#2238684 Review #2238684 is a subjective opinion of poster.
Preferred solution
Documents

You guys built a pool for me years back and I went to sell my house and the city is saying that you built it over the build line. I need proof that the city agreed to allow you to build a house and it went through the final inspection.

The city has it incomplete. I cannot close on my house until I have proof which is on October 29

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Anthony Sylvan's reply to:

Hello Carlos, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email...
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ID
#2229626 Review #2229626 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Release of lein letter

Hello Wes,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#2227400 Review #2227400 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

No answer. No response.

Unacceptable. Not happy.

This says Ive only entered 4 words. Also unacceptable

User's recommendation: Go with a pool company that returns calls and answers phone.

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Contact Anthony Sylvan Customer Service

Website:
Mailing Address:
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
Phone:
(877) 729-7946
Contact Anthony Sylvan Customer Service
Anthony Sylvan's reply to:

Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Hello Glyssel, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an...
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ID
#2180503 Review #2180503 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service

Problems Unanswered/Nonresponsive

I purchased a pool in VA, and after having a 7+ month installation (3 months longer than stated), I identified plaster issues. I was assured they would be addressed prior to opening this year. That was November 2019. It's now the last week of August and still the issues with my plaster and tile have not been addressed. I've sent several emails and absolutely nothing has encouraged their response to get these issues addressed. Schedule and cancellation, make me revenues warranty work, schedule and cancel again. Emails are no longer even returned....

User's recommendation: Buyer Beware!!!

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ID
#2133433 Review #2133433 is a subjective opinion of poster.
Location
Montgomery, Pennsylvania
Preferred solution
Fix my pool
Anthony Sylvan's reply to:

Totally dissatisfied with Anthony Sylvan pools Katy TX. My backyard has been looking like a war zone for 3 months and the pool is still not completed after more than 3 months

Hello Greg,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#2086868 Review #2086868 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Loss
$10000
Preferred solution
Fire Joe DeAlba and Mike the garden gnome and start over with a staff that knows how to keep a schedule
Totally dissatisfied with Anthony Sylvan pools Katy TX. My backyard has been looking like a war zone for 3 months and the pool is still not completed after more than 3 months

We call and cannot get your reps on the phone. They show up when they want which unfortunately is not frequent.

They have failed to order parts on time and when they do and install the parts, they do not work. We still have to wallow through the mud, incomplete yard after the disaster, just to control the lights or filter pumps.

This has been one of the worst experiences we have had during the construction of our home - Never Never will we use AS pools again

User's recommendation: we will tell everyone we know NOT to use Anthony Sylvan to build their pool.

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Anthony Sylvan's reply to:

Plaster looks horrible after 2 years

Hello Michael,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#1977289 Review #1977289 is a subjective opinion of poster.
Preferred solution
Fix it.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Anthony Sylvan - Plaster looks horrible after 2 years
Anthony Sylvan - Plaster looks horrible after 2 years
Anthony Sylvan - Plaster looks horrible after 2 years

The plaster on my pool looks like it has dirt stains throughout the sides and bottom. Very visible and embarrassing.

The pool is just over 2 years old. A warranty claim was denied due to the warranty only covering plaster stains for one year.

I understand this. However just be warned, if you want a pool that will look good for longer than 2 years I would avoid this company.

I avoided rating the company due to no option available below one star.

User's recommendation: Avoid this company. This is my third pool and have never seen anything like this.

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Anthony Sylvan's reply to:

TERRIBLE

Hello Colleen,

Thank you for taking the time to speak with me, and bringing these concerns to our attention. Per our previous conversation, we remain committed to working towards a positive resolution.

Sincerely,
Owen
Customer Care
author's review
ID
#1925226 Review #1925226 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Everything they did had an issue. It has been almost a year and the issues are still not corrected.

We have consistently emailed and provided photos from day 1 and they still refuse to correct the issues. The customer service is horrific, the quality is horrific. They couldn't even install a diving board correctly, which is probably the easiest part of the pool installation process. Stay away, you won't get what you pay for.

Check reviews on BBB and Google, most are not good.

Also there is a ruling from a complaint with the Attorney General in New Jersey that can be searched on Google and read. It seems to be all the same complaints over and over and they just continue to ignore them.

User's recommendation: STAY AWAY.

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Anthony Sylvan's reply to:

Construction experience was a headache that continues; customer service non-existent

Hello Mike and Mary,

I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.

I hope to speak with you soon.

Sincerely,

Owen
Customer Care
author's review
ID
#1882394 Review #1882394 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Update by user Jun 29, 2020

Detailed email sent on May 29, 2020, to customer service after phone call with Owen... cc'd to various higher-ups (CEO, etc) NO response as of 6/29/2020.

Re-sent same email today.Pool opening has been yet another hassle and disappointment. We still do not have parts needed, rim on light inside of pool has fallen off, "time dogs" to set stop/start on pool pump timer were not provided.

Again... no response....

Original review posted by user Apr 21, 2020

Contract signed Dec 2017 with promise of starting as soon as we closed on house under construction. Gave notice as soon as we had closing date (4/25/18); pool was not started until mid-June; completed mid-October (with incorrect coping, too bad for us); no pool school provided so we are guessing how to operate our pool; lack of communication between departments of AS was/is their normal operations; still have not been in pool; plaster crew dumped cleanout in landscape beds; parts missing for pool and filter; plaster mottled/inconsistent color AND cracking already; management condescending and disinterested in our problems with installation; difficult/bordering impossible to get in contact with anyone in office or have anyone return calls... I could continue but you probably get the idea.

User's recommendation: Do NOT work with Anthony Sylvan.

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