Welcome to the Anthony Sylvan Community
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testimonial
Anthony & Sylvan Pools is a premier builder of inground concrete and fiberglass swimming pools. Since 1946, they have designed and installed more than 370,000 pools for home owners all across the nation. Their pools are easy to maintain and built for life. With additions such as vanishing edges, raised spas and rock waterfalls your pool is an oasis in your backyard.
Warranty
author's review
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerHorrible company that has turned my dream pool into a 5 year nightmare for my family.
After years of saving up for our dream pool, my family was so excited when it was finally built by Anthony & Sylvan. The pool was built on-time and built just like the designed drawings. Everything was great until 8 months later when the pool developed large cracks....
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ID
Location
Las Vegas, Nevada
Preferred solution
Deliver product or service ordered
Poor communication. Will not deliver as promised. Highly unorganized
author's review
ID
Resolved
Resolved: People should know what they are getting into
author's review
ID
Very poor representatives constant calling even after asking them to not call. I would choose someone else. It's your money
author's review
ID
New Reviewer
Delivery of service not complete
Pool broke ground May 6, 2021 and was filled with water October 18, 2021 and our gas line for the spa and pool heat not connected despite several pleas. We are able to use our spa as of todays date and are paid in full and have been for over 4 weeks and can not use it super disappointing and wrong. We have been asking for weeks and weeks and weeks and have had enough. The Charlotte location has been impossible and we are done. Please help us. During build that went over schedule yard wash trashed with pool casting and nails for weeks and weeks and weeks.
User's recommendation: No way.
ID
Location
Waxhaw, North Carolina
New Reviewer
Do Not Ever Use This Company
Hello Crystal, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an...
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ID
Location
Austin, Texas
Spare your family the disappointment!
author's review
ID
Fully paid. Work half done since last year. Unable to contact anyone to
author's review
ID
Amazing Pool Experience
Anthony and Sylvan pools were very easy and professional to work with throughout our 4 months. Want to give a special recognition to Randy Doss from the Houston, TX area. He was our project manager and was always on top of everything and easy to call and help when needed. We are amazed at the quality of work and the final product. Thank you A&;;;;;;S Pools.
ID
Location
Waltham, Massachusetts
New Reviewer
Great Pool/ Great Service/ Great Price
From start to finish my pool experience went without a problem. The pool build was started on time, but then the rainy season hit. Even with the rain delays, Randy Doss the project manager finished my pool on time for our 4th of July party.
User's recommendation: If you can choose a project manager, choose Randy.
ID
Pros
- Design person was excellent
- Outstanding pool service
New Reviewer
No help on local levels
I paid cash to build a pool, at the start the project manager stated he would inspect each step which was not true. It has been a total mid management disaster from the start. From scheduling to quality follow ups, I found most all the issues and had to report it. I am very dis satisfied not only that I purchased a pool but the entire experience was not exciting or pleasurable. My neighbors laugh that out pool still in the process when they recommended me to Mckinny pools
User's recommendation: Never.
ID
Pros
- Products appear to be of quality
Cons
- Lack of management and follow up
Preferred solution
Let the company propose a solution
New Reviewer
Formal Complaint
Many delays, poor communication with Dan &; his crew with the completion of our pool. We have had major issues and Dan Is not making the problem any better.
User's recommendation: Terrible communication.
ID
Pros
- Design person was excellent
Cons
- Lack of communication and not getting the job dome
- Unfinished work
- Poor communication
Preferred solution
Corporate Involvement
New Reviewer
Unhappy
After spending over $80 thousand dollars on our dream pool Not even a year after the pool was completed a small tile cracked Mind you the tile cracked during the COVID 19 pandemic A worker from the company showed up to tell me that our warranty expired a month ago like I said during the pandemic I tried everything to get the tile changed Emails phone calls even an email to the corporate company No response No calls were returned No response from emails Very unprofessional I would definitely not recommend your company to my friends and family!
ID
Preferred solution
Fix my cracked tile
New Reviewer
Extremely poor experience
We signed a contract for a new pool on May 24th, 2020 under the assurance of a 30 business day build (this was contractual and the primary reason we chose Anthony & Sylvan) post permits and other permissions. Based on the assumption that it would take 5 weeks for the aforementioned, we expected to be swimming by mid August. Today is November 2nd and we aren't even close to complete (some 2.5 months and counting later). In fact, the dates for all the trades continues to move with no prior or post warning of cancellations. Our deck pour was supposed to be today (4th date) and yet again no one showed up. The communication is poor at best with excuse after excuse as to why the pool isn't completed yet.
User's recommendation: Would NOT recommend.
ID
Location
Houston, Texas
Pros
- Design person was excellent
- Pool options
Cons
- Lack of communication and not getting the job dome
- Poor communication
- Poor customer service
Preferred solution
Deliver product or service ordered
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