What Their Customers Are Saying

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Anthony Sylvan
Anthony & Sylvan Pools designed our pool exactly how we wanted it. The build time took less than they expected and it was complete about a month before we thought it would be. They always communicated and were always in touch with us every step of the way. I never felt like I was pressured to do anything I didn't want to. A great company! My whole life I am a lender for American West homes and all buyers that built pools used them. It's... Read more

Anthony & Sylvan Made it Possible

Anthony Sylvan
I was thinking about getting a pool for about a year. I knew about them from seeing their vehicles in the area. They came recommended by a hardscape that we were working. We have a freeform galvanized 30,000 gallons pool. The shape is definitely the favorite thing. There are two people, Rob McCubbin, the salesperson, he helped us through the permitting. Ian Boothe, the project manager, did a great job. It was a very difficult time to build a pool during COVID, and the size and scale of Anthony and Sylvan made it possible to get things done that smaller shops weren't able to.
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Completed in a Timely Manner

Anthony Sylvan
I had been thinking about a pool for about a year. I heard about them from friends who had worked with them. I chose them because their competitive price was the best compared to other companies, who were $20 to $30 thousand more for the same type of pool. We have the freeform pool with a spa. I like the sun-shelf and how easy it is to keep clean. The pool remote is easy to operate and handy. I would like to recognize Burt and Bill. They completed the project in a timely manner, despite all the rain we have gotten this summer.
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Anthony Sylvan's reply to: Anthony Sylvan - Stay Away!!!!! Pure ***

Good Afternoon Barbara,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you very soon.
Sincerely,
Kevin
Customer Care
Barbara M Mga
map-marker Little Falls, New Jersey

Stay Away!!!!! Pure ***

Anthony Sylvan - Stay Away!!!!! Pure ***
Anthony Sylvan - Stay Away!!!!! Pure *** - Image 2
Anthony Sylvan - Stay Away!!!!! Pure *** - Image 3
Anthony Sylvan - Stay Away!!!!! Pure *** - Image 4

They built my pool years ago and did a great job. That was the reason why I hired them to do the renovation.

They did the renovation in the summer of 2023.

I agreed to their pay as you go with paying in full before the completion. That was my mistake. When they did the coping they didnt cut straight, so the corners of my pool are off. I paid for a solid color interior.

When closed the pool there was a blotch. One of their guys told me it takes time for the finish to set. Now, May 2024, I opened the pool. Its filled with more blotches and streaks.

I told the company about the blotches and poor cutting of the granite coping. They did nothing and the girl in the office told me I put weird stuff in the pool to cause the problem. They did a horrible job and called me a liar. The old coping is better than the new coping.

You will see the photo below of the straight concrete coping compared to the poorly cut granite.

They have a warrantee, but I fear if I use it they will send the same workers over again to do another bad job. So now what?

User's recommendation: Stay away

Anthony Sylvan's reply to: Warranty claims

Good Afternoon Donald,
I'm sorry to hear this and I'd appreciate the opportunity to better understand your concerns and to work together on finding a positive resolution. Please send me an email at, customercare@anthonysylvan.com, to get started, including the address associated with your account.
I look forward to hearing from you soon.
Sincerely,
Kevin
Customer Care
Donald M Thb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Claymont, Delaware

Warranty claims

Updated by user May 20, 2024

Pool refurbished last April , plaster issues , been trying since last may to get issues resolved to no avail !! Been getting Ithe run around from the warranty person , total incompetence on the part of warranty team .

No answered calls maybe a text from time to time , 3 year warranty on plaster ?

Will not deal with the warranty person again !! I bought pool 33 years ago and had Anthony sylvan refurbished pool , I bought and paid Anthony sylvan not the warranty woman !!!!!

Original review Apr 20, 2024

Stay away from Anthony sylvan pools at all costs pics of NEW plaster job , had pool built 30 years ago, had full renovation last April , plaster looks like *** !!! No help from Anthony sylvan pools , Im 66 years old and retired and have NEVER seen anything remotely similar to the complete lack of support from this company

User's recommendation: Do not do business with these crooks

Anthony Sylvan's reply to: Helpful A&S Associate

Hi Javid,
We are very happy to hear you had a great relationship working with Mark and Sonia. We thank you very much for sharing about your experience!
Sincerely,
Kevin
Customer Care
Javid S Jcj

Helpful A&S Associate

Particularly, I wanted to mention the excellent care, attention to details, and support provided by Mark Sorenson. Whenever a problem arose or a question posed, he was always available to answer and provide a solution.

He was willing to walk you through a situation and follow up as required till the problem was resolved.

Also, would like to compliment Sonia Rodriguez who will always take a call or return a call. These two individuals are super employees!

User's recommendation: If your care team included Mark or Sonia consider yourself fortunate.

Anthony Sylvan's reply to: Anthony Sylvan - Condition of pool

Hello Rich,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you very soon.
Sincerely,
Kevin
Customer Care
Rich M Vqo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Chadds Ford, Pennsylvania

Condition of pool

I could give 0 stars I would. From the beginning, this project was problem-ridden.

Poor communication and lengthy wait times made me wish we chose another company. We were promised a fall dig and that did not happen . We did not have a somewhat finished pool until the following December. Also, the PM called me the day the concrete crew was coming to tell me the plan everyone signed off on more than a year ago, was not able to be done, and they had to rework a plan, which ended up costing is tens of thousands more in landscaping/concrete.

In December when they finally finished & filled our pool, our cover was not in, so they closed it with a tarp, yes, a TARP! Our pool is filled with rocks & dirt due to their poor closing. It is June and we still dont have our diving board.

Can we find anyone to help us? Of course not!

Preferred solution: Communication and solutions: fix the pool and install the diving board.

User's recommendation: Choose another company

Testimonial
Elena K Hpy

Impressive Sales Department

I had wanted a pool for 5 years. I heard of Anthony & Sylvan due to their reputation. My pool is square and has a waterfall. It is perfect for hot days. Burt was excellent. I was impressed by the sales dept as they sold me exactly what I got.
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Testimonial
Elena K Hpy

Very Happy With the Outcome

We are very happy with the outcome, everything came out as expected. I had wanted a pool for one year. We heard of Anthony & Sylvan from a friend. We went all in, infinity SPA, fire pit and fire bowls. SPA Salesman and project manager were excellent.
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Testimonial
Elena K Hpy

Remarkable Pool

I wanted a pool for a month or two. I've heard of them for years because of their large company and they're near where I live too. They were also building a pool for my neighbors and gave me the best value among other others. Freeform, it has a raised wall design with waterfalls. The beauty and convenience, we use it every day and it is easy to maintain and in spite of pandemic, Dan hung with it and he got it completed. Also, a special thanks to the designer who was really good at designing. No waiting for someone else to look at it and price it, it very easy to work with them. I would like to recognize Dan Darkery. (PM) They exceeded our expectations, it turned out remarkable.
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Testimonial
Elena K Hpy

Very Professional and Accommodating

I will definitely recommend Anthony & Sylvan pools to friends and family. I had wanted a pool for a long time. We heard about Anthony & Sylvan from our neighbors. Our pool is a Freeform pool with a tanning ledge! We can spend time as a family and relax! Everyone did an amazing job! Very professional and accommodating! Quality of work!
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Testimonial
Elena K Hpy

Quick and Efficient

It took us a year and a half to see if I have the funds to install a pool. Our neighbor had a pool put in by Anthony & Sylvan and we like the finished product in the warranties that are included. My pool is an L shape freeform with a 1-foot waterfall. It has a swim-out and instead of a bench and we like that! I am very satisfied with the whole complete project of the pool! I would like to recognize Roy Stidham (AKA RB) for his exceptional service! They exceeded my expectations with the timeframe it took to complete the project they were very quick and efficient! Even with the snow, we had in Texas they did a great job!
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Testimonial
Elena K Hpy

Job Well Done

It was a job well done. They were efficient and came when they were supposed to come. Our pool is originally an Anthony & Sylvan pool that was put in in 1984. I got a flyer last summer and kept that for the future. We had it resurfaced one other time by someone else and did not like how it was done. We decided to use Anthony & Sylvan since they were the ones who installed the pool so long ago. My favorite feature about the remodeled pool is how beautiful and nice it looks. I would like to recognize salesperson Joe H for his exceptional service. I have nothing negative to say about our experience.
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Testimonial
Elena K Hpy

Actionable and Accountable

Rob and Ian were 100% honest and always actionable and accountable. I've always wanted a pool. I heard about Anthony & Sylvan from Fran Moroz. My pool is like paradise. It has a tanning ledge. Ian booth and Rob M were excellent.
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Testimonial
Elena K Hpy

Pool Designer and Project Manager were Fantastic

I've wanted a pool for about 5 years. I heard about Anthony & Sylvan through a friend who had them build a pool for her family. My pool is freeform with no spa. It has a waterfall and because of our property grade, has a high tile wall on one side that adds privacy to the pool. Some favorite things about our pool are the waterfall, sun shelf, the fact that it is salt water. Luke Sawick, the pool designer, and Alex Willouer, the project manager, were both fantastic.
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Testimonial
Elena K Hpy

Great Experience, Stress Free

Our experience has been great and stress free. The team explained and gave us expectations. No complaints from us. Happy Customer. We wanted a pool for 2 months. We found Anthony & Sylvan from a Google search. Our pool is Geometric and has a spa. The spa, and our pool is big. Jeff and Burt were very responsive and cared about our opinion. Response was great. Our pool looks amazing and the team was always willing to help.
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Testimonial
Elena K Hpy

Construction and Materials Are Very Good

Our pool is of good value. We had bought a new home and wanted one for our family to use. We have heard about Anthony & Sylvan for a while. Our pool is a free from that has two benches added. It is a play pool. Joey and Phil were good to work with. The construction and materials are very good.
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Testimonial
Elena K Hpy

Thrilled with Our Pool

The design process was wonderful with the Anthony Sylvan designer taking the extra time to make sure we got the pool placement and elevation right and he was totally willing to make changes as we went along. The construction process was straight-forward and the result was a pool we love and are thrilled with each day. We wanted a pool for 4 years. They had an office we passed by several times and that's how we knew of them. Our pool is rectangular with the entrance stairs pulled out to make the 16' X 32' totally useable. Our favorite thing is the color and the Pebble Tec turtle bay. Joe Angrove, the designer, Chris Janssen, the construction manager, are all excellent. We were satisfied with the design, construction, and warranty.
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Contact Information

Website:
Mailing Address:
963 Mearns Road
Warminster, Pennsylvania 18974
United States
Phone:
(877) 729-7946
Contact Anthony Sylvan Customer Service