What Their Customers Are Saying

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All testimonials are provided and verified by Anthony Sylvan. Verified testimonials on Opinion Corp is a paid feature of the platform.

Anthony Sylvan
Anthony & Sylvan Pools designed our pool exactly how we wanted it. The build time took less than they expected and it was complete about a month before we thought it would be. They always communicated and were always in touch with us every step of the way. I never felt like I was pressured to do anything I didn't want to. A great company! My whole life I am a lender for American West homes and all buyers that built pools used them. It's... Read more

Anthony & Sylvan Made it Possible

Anthony Sylvan
I was thinking about getting a pool for about a year. I knew about them from seeing their vehicles in the area. They came recommended by a hardscape that we were working. We have a freeform galvanized 30,000 gallons pool. The shape is definitely the favorite thing. There are two people, Rob McCubbin, the salesperson, he helped us through the permitting. Ian Boothe, the project manager, did a great job. It was a very difficult time to build a pool during COVID, and the size and scale of Anthony and Sylvan made it possible to get things done that smaller shops weren't able to.
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Completed in a Timely Manner

Anthony Sylvan
I had been thinking about a pool for about a year. I heard about them from friends who had worked with them. I chose them because their competitive price was the best compared to other companies, who were $20 to $30 thousand more for the same type of pool. We have the freeform pool with a spa. I like the sun-shelf and how easy it is to keep clean. The pool remote is easy to operate and handy. I would like to recognize Burt and Bill. They completed the project in a timely manner, despite all the rain we have gotten this summer.
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Anthony Sylvan's reply dated Nov 05, 2024 to: Julanne Tns's review

Good Afternoon,
Thank you for bringing these concerns to our attention. We have located your new pool account and escalated these concerns to our Construction Manager Tyler. Tyler will be in contact again this week with next steps from his team, and to confirm the remaining items on the plan, as required by DC permit construction rules.
Sincerely,
Kevin
Customer Care
Julanne Tns
map-marker Washington, District Of Columbia

Many instances of going dark for weeks at a time. No response to phone calls or emails.

Im signed a contract with A&S in June 2023. All permits have now been approved, I have met with project managers Austin Bulger and Mitch Kammer on September 16.

The silt fence has been installed but little else. Calls and emails are not being returned.

The schedule set out in our meeting of September 16 was for substantial work to be done this fall and the pool completed in the spring. Very little has been done as of today, November 1, 2024.

User's recommendation: I would have to recommend that others not use A&s.

Anthony Sylvan's reply dated Aug 27, 2024 to: Guest-6063047's review

Good Morning,
I'm very sorry to hear this and I'd like to try and assist you with these concerns. Unfortunately, we were not able to locate your pool account with the information provided in your feedback. Please send us an email at, customercare@anthonysylvan.com, including the address associated with your account and the best phone number you may be reached at.
We hope to hear from you soon.
Sincerely,
Kevin
Customer Care
Anonymous
map-marker King Of Prussia, Pennsylvania

Cracks in Pool and Spa

We opened our new pool for the season only to find a large amount of cracks and leaks. Dealing with Warranty has been frustrating at best.

We've only been in touch with a scheduler. The warranty manager has not once reached out to us or communicated with us in any way, nor has he come to view the pool/spa. They continue to send a repair technician who piece-meals the repairs and leaves, and we're left to star the process all over again.

A pool and spa should not be cracking in less than 2 years from installation. If we were to get any type of customer service, I would change this review in a heartbeat, but thus far it's been nothing short of frustrating and disappointing process.

User's recommendation: Read the fine print, maybe user a smaller locally owned company that cares

Anthony Sylvan's reply dated Aug 13, 2024 to: Guest-6038635's review

Good Afternoon,
I'm very sorry to hear this and I'd like to try and assist you with these concerns. Unfortunately, we were not able to locate your pool account with the information provided in your feedback. Please send us an email at, customercare@anthonysylvan.com, including the address associated with your account and the best phone number you may be reached at.
We hope to hear from you soon.
Sincerely,
Kevin
Customer Care
Anonymous
map-marker Klang, Selangor

Anthony Sylvan pool did a horrible job on my replasted

Anthony sylvan remastered my pool had to come out and do it over 2 weeks later because it was not done right. 2 weeks after the second time it was done spots and cracks were on the plaster and they gave me jacks magic to clear the spots.

But it has gotten worse . 2 feet cracks and plaster is coming up . They would not do a thing now they say the warranty ran out.

Why didnt they take care of it right away. Ver very very poor service.

Loss:
$12

Preferred solution: To fix my problem

User's recommendation: I would never recommend this company to anyone

Anthony Sylvan's reply dated Jul 19, 2024 to: Guest-5986340's review

Good Morning,
I'm very sorry to hear this and I'd like to try and assist you with these concerns. Unfortunately, we were not able to locate your pool account with the information provided in your feedback. Please send us an email at, customercare@anthonysylvan.com, including the address associated with your account and the best phone number you may be reached at.
We hope to hear from you soon.
Sincerely,
Kevin
Customer Care
Anonymous

A very horrible experience

These project manner and supervisors were never on site. Could not communicate with the actual workers The tile was the worst job I've ever seen The overflow is the same level as the skimmers which means your pool runs out of water at the same time that it is sucking air. And our pool was half the size that we paid for

Loss:
$8000

Preferred solution: The right size pool

User's recommendation: Do not use them

Carole M Hlv
map-marker Southampton, Pennsylvania

Great Experience

Anthony Sylvan - Great Experience
Anthony Sylvan - Great Experience - Image 2

My Anthony Pool was built in the early 70s by previous owners. Although I hadnt had any issues with it leaking I felt it was time to have the pool renovated.

I met with a number of pool contractors and ultimately went with the Anthony Sylvan company directly. I was fortunate to work with Fred Sorokin from the very beginning and found him to be extremely helpful and communicative. To say we are thrilled with the finished product is an understatement!

It is absolutely beautiful! It was worth the investment!

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User's recommendation: Don’t hesitate to use this company. The pricing is competitive and the work was well done!

Anthony Sylvan's reply dated Jun 03, 2024 to: Guest-5885126's review

Good Morning,
We are very sorry to hear this and would appreciate the opportunity to speak with you directly to help make sure you receive assistance with your light concerns. Unfortunately, we were unable to locate your customer account based on the feedback provided. Please send us an email at, customercare@anthonysylvan.com, including your name, phone number, and the address associated with your pool build.
We look forward to speaking with you soon.
Sincerely,
Kevin
Customer Care
Anonymous
map-marker Houston, Texas

Bad service!

Can not contact When you have a problem 10 years later when the pool light goes out. Need to speak with someone. It is all automated.

Preferred solution: Pool light replaced

User's recommendation: Don’t have a pool built by them.

Anthony Sylvan's reply dated May 21, 2024 to: Barbara M Mga's review

Good Afternoon Barbara,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you very soon.
Sincerely,
Kevin
Customer Care
Barbara M Mga
map-marker Little Falls, New Jersey

Stay Away!!!!! Pure ***

Anthony Sylvan - Stay Away!!!!! Pure ***
Anthony Sylvan - Stay Away!!!!! Pure *** - Image 2
Anthony Sylvan - Stay Away!!!!! Pure *** - Image 3
Anthony Sylvan - Stay Away!!!!! Pure *** - Image 4

They built my pool years ago and did a great job. That was the reason why I hired them to do the renovation.

They did the renovation in the summer of 2023.

I agreed to their pay as you go with paying in full before the completion. That was my mistake. When they did the coping they didnt cut straight, so the corners of my pool are off. I paid for a solid color interior.

When closed the pool there was a blotch. One of their guys told me it takes time for the finish to set. Now, May 2024, I opened the pool. Its filled with more blotches and streaks.

I told the company about the blotches and poor cutting of the granite coping. They did nothing and the girl in the office told me I put weird stuff in the pool to cause the problem. They did a horrible job and called me a liar. The old coping is better than the new coping.

You will see the photo below of the straight concrete coping compared to the poorly cut granite.

They have a warrantee, but I fear if I use it they will send the same workers over again to do another bad job. So now what?

User's recommendation: Stay away

Anthony Sylvan's reply dated Apr 22, 2024 to: Donald M Thb's review

Good Afternoon Donald,
I'm sorry to hear this and I'd appreciate the opportunity to better understand your concerns and to work together on finding a positive resolution. Please send me an email at, customercare@anthonysylvan.com, to get started, including the address associated with your account.
I look forward to hearing from you soon.
Sincerely,
Kevin
Customer Care
Donald M Thb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Claymont, Delaware

Warranty claims

Updated by user May 20, 2024

Pool refurbished last April , plaster issues , been trying since last may to get issues resolved to no avail !! Been getting Ithe run around from the warranty person , total incompetence on the part of warranty team .

No answered calls maybe a text from time to time , 3 year warranty on plaster ?

Will not deal with the warranty person again !! I bought pool 33 years ago and had Anthony sylvan refurbished pool , I bought and paid Anthony sylvan not the warranty woman !!!!!

Original review Apr 20, 2024

Stay away from Anthony sylvan pools at all costs pics of NEW plaster job , had pool built 30 years ago, had full renovation last April , plaster looks like *** !!! No help from Anthony sylvan pools , Im 66 years old and retired and have NEVER seen anything remotely similar to the complete lack of support from this company

User's recommendation: Do not do business with these crooks

Anthony Sylvan's reply dated Nov 13, 2023 to: Javid S Jcj's review

Hi Javid,
We are very happy to hear you had a great relationship working with Mark and Sonia. We thank you very much for sharing about your experience!
Sincerely,
Kevin
Customer Care
Javid S Jcj

Helpful A&S Associate

Particularly, I wanted to mention the excellent care, attention to details, and support provided by Mark Sorenson. Whenever a problem arose or a question posed, he was always available to answer and provide a solution.

He was willing to walk you through a situation and follow up as required till the problem was resolved.

Also, would like to compliment Sonia Rodriguez who will always take a call or return a call. These two individuals are super employees!

User's recommendation: If your care team included Mark or Sonia consider yourself fortunate.

Anthony Sylvan's reply dated Jun 28, 2023 to: Rich M Vqo's review

Hello Rich,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you very soon.
Sincerely,
Kevin
Customer Care
Rich M Vqo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Chadds Ford, Pennsylvania

Condition of pool

I could give 0 stars I would. From the beginning, this project was problem-ridden.

Poor communication and lengthy wait times made me wish we chose another company. We were promised a fall dig and that did not happen . We did not have a somewhat finished pool until the following December. Also, the PM called me the day the concrete crew was coming to tell me the plan everyone signed off on more than a year ago, was not able to be done, and they had to rework a plan, which ended up costing is tens of thousands more in landscaping/concrete.

In December when they finally finished & filled our pool, our cover was not in, so they closed it with a tarp, yes, a TARP! Our pool is filled with rocks & dirt due to their poor closing. It is June and we still dont have our diving board.

Can we find anyone to help us? Of course not!

Preferred solution: Communication and solutions: fix the pool and install the diving board.

User's recommendation: Choose another company

Testimonial
Elena K Hpy

Impressive Sales Department

I had wanted a pool for 5 years. I heard of Anthony & Sylvan due to their reputation.

My pool is square and has a waterfall. It is perfect for hot days.

Burt was excellent. I was impressed by the sales dept as they sold me exactly what I got.

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Testimonial
Elena K Hpy

Very Happy With the Outcome

We are very happy with the outcome, everything came out as expected. I had wanted a pool for one year.

We heard of Anthony & Sylvan from a friend.

We went all in, infinity SPA, fire pit and fire bowls. SPA Salesman and project manager were excellent.

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Testimonial
Elena K Hpy

Remarkable Pool

I wanted a pool for a month or two. I've heard of them for years because of their large company and they're near where I live too.

They were also building a pool for my neighbors and gave me the best value among other others. Freeform, it has a raised wall design with waterfalls. The beauty and convenience, we use it every day and it is easy to maintain and in spite of pandemic, Dan hung with it and he got it completed. Also, a special thanks to the designer who was really good at designing.

No waiting for someone else to look at it and price it, it very easy to work with them.

I would like to recognize Dan Darkery. (PM) They exceeded our expectations, it turned out remarkable.

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Testimonial
Elena K Hpy

Very Professional and Accommodating

I will definitely recommend Anthony & Sylvan pools to friends and family. I had wanted a pool for a long time.

We heard about Anthony & Sylvan from our neighbors. Our pool is a Freeform pool with a tanning ledge! We can spend time as a family and relax! Everyone did an amazing job!

Very professional and accommodating! Quality of work!

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Testimonial
Elena K Hpy

Quick and Efficient

It took us a year and a half to see if I have the funds to install a pool. Our neighbor had a pool put in by Anthony & Sylvan and we like the finished product in the warranties that are included.

My pool is an L shape freeform with a 1-foot waterfall. It has a swim-out and instead of a bench and we like that! I am very satisfied with the whole complete project of the pool! I would like to recognize Roy Stidham (AKA RB) for his exceptional service!

They exceeded my expectations with the timeframe it took to complete the project they were very quick and efficient! Even with the snow, we had in Texas they did a great job!

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Contact Information

Website:
Mailing Address:
963 Mearns Road
Warminster, Pennsylvania 18974
United States
Phone:
(877) 729-7946
Contact Anthony Sylvan Customer Service