Welcome to the Anthony Sylvan Community
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Company
responses
64
Customer
testimonials
Anthony & Sylvan Pools is a premier builder of inground concrete and fiberglass swimming pools. Since 1946, they have designed and installed more than 370,000 pools for home owners all across the nation. Their pools are easy to maintain and built for life. With additions such as vanishing edges, raised spas and rock waterfalls your pool is an oasis in your backyard.
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What Their Customers Are Saying
?All testimonials are provided and verified by Anthony Sylvan. Verified testimonials on Opinion Corp is a paid feature of the platform.
Anthony Sylvan - Outstanding Experience
Anthony Sylvan
I'm not one to write reviews, but in this case, it is absolutely deserved. Anthony and Sylvan Pools of Charlotte has created an oasis in our backyard, and we couldn't be more pleased. We were included throughout the design process, and they delivered exactly what we wanted. Due to an aggressive sloped yard, we were able design the pool with an exposed beam resulting in the swim up bar we always wanted. Special shout out to our Project Manager,... Read more
Service is outstanding-Charlotte
Anthony Sylvan
My weekly pool service by Greg and/or Brian have both done a great job maintaining my pool for the past 7 months. Thank you!!!! Also, Tonya in the service department is very attentive and helpful.
What Dreams May Come.....
Anthony Sylvan
From the beginning of the process to the very end, I cannot recommend enough these group of professional builders for their vision and attention to details. A&;;;;;;;;;;;;;S is simply the best in the business when it comes to building your dream pool. I cannot thank them enough for the recommendation they gave me to work with Stewarts Landscaping for making my dream backyard a reality. Bronsyn and Matthew are the best in their field! Im forever grateful for what theyve done for my backyard and their passion for what they do shows quality thats second to none. I also want to recognize all the guys that put in all the hard work in making this dream a reality. I have nothing but respect for each and everyone of them. Thank you for everything and making my dreams a reality!
New Reviewer
Spare your family the disappointment!
We thought going with a large national company was a good idea. Unfortunately, our experience has been quite the opposite. We met with AS in late Spring 2020, contracted in July, scheduled to dig in March with a completion date of May 2021 (the end of this month). To make a long and frustrating story short, they have yet to even start digging and communication is scare. We were misled on our permitting and have yet to nail down a schedule. When we do get a call back the answer is always next week. After reading the reviews on facebook page, I've come to realize there is a pattern in overcommitting and underdelivering. of overcommitting and underdelivering. ent!
User's recommendation: Run to a reliable and local contractor.
ID
Loss
$3500
Preferred solution
Full refund
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Fully paid. Work half done since last year. Unable to contact anyone to
author's review
ID
Amazing Pool Experience
Anthony and Sylvan pools were very easy and professional to work with throughout our 4 months. Want to give a special recognition to Randy Doss from the Houston, TX area. He was our project manager and was always on top of everything and easy to call and help when needed. We are amazed at the quality of work and the final product. Thank you A&;;;;;;S Pools.
ID
Location
Waltham, Massachusetts
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New Reviewer
Great Pool/ Great Service/ Great Price
From start to finish my pool experience went without a problem. The pool build was started on time, but then the rainy season hit. Even with the rain delays, Randy Doss the project manager finished my pool on time for our 4th of July party.
User's recommendation: If you can choose a project manager, choose Randy.
ID
New Reviewer
No help on local levels
I paid cash to build a pool, at the start the project manager stated he would inspect each step which was not true. It has been a total mid management disaster from the start. From scheduling to quality follow ups, I found most all the issues and had to report it. I am very dis satisfied not only that I purchased a pool but the entire experience was not exciting or pleasurable. My neighbors laugh that out pool still in the process when they recommended me to Mckinny pools
User's recommendation: Never.
ID
Preferred solution
Let the company propose a solution
New Reviewer
Formal Complaint
Many delays, poor communication with Dan &; his crew with the completion of our pool. We have had major issues and Dan Is not making the problem any better.
User's recommendation: Terrible communication.
ID
Preferred solution
Corporate Involvement
New Reviewer
Unhappy
After spending over $80 thousand dollars on our dream pool Not even a year after the pool was completed a small tile cracked Mind you the tile cracked during the COVID 19 pandemic A worker from the company showed up to tell me that our warranty expired a month ago like I said during the pandemic I tried everything to get the tile changed Emails phone calls even an email to the corporate company No response No calls were returned No response from emails Very unprofessional I would definitely not recommend your company to my friends and family!
ID
Preferred solution
Fix my cracked tile
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New Reviewer
Extremely poor experience
We signed a contract for a new pool on May 24th, 2020 under the assurance of a 30 business day build (this was contractual and the primary reason we chose Anthony & Sylvan) post permits and other permissions. Based on the assumption that it would take 5 weeks for the aforementioned, we expected to be swimming by mid August. Today is November 2nd and we aren't even close to complete (some 2.5 months and counting later). In fact, the dates for all the trades continues to move with no prior or post warning of cancellations. Our deck pour was supposed to be today (4th date) and yet again no one showed up. The communication is poor at best with excuse after excuse as to why the pool isn't completed yet.
User's recommendation: Would NOT recommend.
ID
Location
Houston, Texas
Preferred solution
Deliver product or service ordered
Problem with property line
author's review
ID
New Reviewer
Hello Carlos, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email...
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ID
Release of lein letter
author's review
ID
New Reviewer
Hello Glyssel, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an...
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ID
Service
Anthony Sylvan Pool Building Service
New Reviewer
Problems Unanswered/Nonresponsive
I purchased a pool in VA, and after having a 7+ month installation (3 months longer than stated), I identified plaster issues. I was assured they would be addressed prior to opening this year. That was November 2019. It's now the last week of August and still the issues with my plaster and tile have not been addressed. I've sent several emails and absolutely nothing has encouraged their response to get these issues addressed. Schedule and cancellation, make me revenues warranty work, schedule and cancel again. Emails are no longer even returned....
User's recommendation: Buyer Beware!!!
ID
Location
Montgomery, Pennsylvania
Preferred solution
Fix my pool
Totally dissatisfied with Anthony Sylvan pools Katy TX. My backyard has been looking like a war zone for 3 months and the pool is still not completed after more than 3 months
author's review
ID
Service
Anthony Sylvan Pool Building Service
Plaster looks horrible after 2 years
author's review
ID
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