Anthony Sylvan - Impressed With Anthony & Sylvan

Installed an in-ground pool as well as a concrete deck around the part of the pool that is raised above the ground since I live on a hill. It's beautiful. I talked to several pool companies and I was impressed with Anthony & Sylvan. They kept everything very, very clean. Everything looks very nice and I ended up with a wonderful pool. They even cleaned the street if they got gravel on the street. My neighbors couldn't believe it. The pool quality is really good and I am extremely happy with it. They even followed up after and sent a pool guy out to give me a little training. I called them out several times and they always came right out to resolve any issues and explained to me what I was doing wrong.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147263 Review #1147263 is a subjective opinion of poster.
Reason of review
Good quality

Anthony Sylvan - New Pool From the Ground Up

They kept in constant communication with. It was a great experience. There was never any question. Any time i called and left a message they get back to me that same day. You can't change the weather, but they kept in communication if there was a delay and on top of when they'd be back to work. We actually had a bad part on our pool about a year later, they came right out and fixed it no question asked.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147265 Review #1147265 is a subjective opinion of poster.
Reason of review
Good customer service

Anthony Sylvan - Built a Brand New In Ground Pool

They were really good. They hand held us through the whole process. We went though the township board to get approval. They designed a beautiful pool. We're still using their maintenance package. They'be been a very good pool company.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147266 Review #1147266 is a subjective opinion of poster.
Reason of review
Good quality

Anthony Sylvan - Super Professional Throughout the Whole Process

Anthony & Sylvan had good reviews online and I had them build a free-form pool. Our project manager was Tyson and he was super professional throughout the whole process. Everything was very on time from day one and worked like a well-oiled machine. It all flowed together really well and Tyson kept us informed as to what was going on and the timeline, which was really great. Our pool has a really beautiful design and it goes from three and a half feet to six feet. It has a spa that flows into the pool which I really like. There’s a little bubbler fountain too and a tanning deck that I really enjoy because it's good for small children to splash around and not yet into swimming. The dogs like to get into that part as well.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147267 Review #1147267 is a subjective opinion of poster.
Reason of review
Good quality

Anthony Sylvan - Outstanding Quality

They installed a swimming pool. The overall product and the quality of the work was just outstanding. If you're going to invest such a high dollar amount into a pool I would definitely recommend Anthony & Sylvan.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147268 Review #1147268 is a subjective opinion of poster.
Reason of review
Good quality

Anthony Sylvan - Our 60 Year Old Swimming Pool

They rebuilt a 60 year old swimming pool to make it more modern and up to code. I am totally satisfied with the work that they did. The pool looks brand new and I couldn't be happier. The crew is wonderful to work with, are very skilled, professional, and knowledgeable.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147269 Review #1147269 is a subjective opinion of poster.
Reason of review
Good quality
Anthony Sylvan's reply to:

Anthony Sylvan - Worst customer service experience and purchase of my life

Hi Ryan,

Thank you again for bringing this to our attention through your many reviews. We're so sorry to that you've been unsatisfied with the light generated by your two pool lights and we remain committed to finding a positive resolution to your concerns. Per your request, we have presented four different options and we remain committed to scheduling any of these next steps, at your convenience. I'm always here if have you have any additional questions.

Very Sincerely,

Owen
Customer Care
ID
#1132845 Review #1132845 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$3800
Preferred solution
Deliver product or service ordered

No need to explain what happened. Your company has a lot to learn in the customer service part of your company.

**UPDATE** Although Anthony and Sylvan replied to my online reviews with "Thank you for making us aware of your concerns, we will be in contact with you soon". Of course the "Customer service Manager" from their corporate office contacted me but two months later, they still want me to pay for their design error OR take a $1,000 refund and be on my merry way. I refused to take the refund due to principal and I now am the proud owner of a pool that looks horrible at night due to improperly designed lighting placement.

I highly suggest not doing business with Anthony and Sylvan Pools. Don't let their sales pitches deceive you.

Anthony Sylvan's reply to:

Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

I’m so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
ID
#1100584 Review #1100584 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

Don’t be deceived by their sales pitch: “been in business over 70 years.. lifetime warranty…other company’s won’t be around in 10 years… nationwide coverage..we have the best customer satisfaction in the business..we have the best people working for us..Google my name to see all of my positive reviews..We have the best project managers in the country” etc.

Solely based on my personal experience, here is what to expect when you sign a contract with Anthony & Sylvan pools: You will have to pay for the pool in full weeks before the pool is even completed. You will have to do major cleanup of your house, yard, deck, etc after they are “done” since they only construct the pool. Your house will NOT be in the same condition after the completion of the pool as it was before they arrived to your property. They will tell you in the beginning that “you don’t have to deal with any of the subcontractors, we take care of every detail for you, but then when there is a problem (there was an issue with the deck paver subcontractor), I was told that Anthony and Sylvan won’t require a sub to make any repairs, I must contact the sub myself and work out the errors with him directly.

In addition to this, the design consultant (Tim Clarke) made an error with the placement of the (2) LED lights and I now have over 40% of my pool that is dark/no light at night and the wall of the sundeck has too much light on it because he placed/deigned the light too close to the wall (see attached pictures for yourself). I upgraded(additional $) to (2) LED lights to insure I would get the look I ultimately wanted and Tim stated “they w ill see your pool from outer space” yet almost half my pool has no lighting at night due to his design error. Since the beginning Tim stated he would be alongside us throughout the build process yet he has been nowhere to be found after a few weeks of signing the contract and receiving my deposit. He is a true car salesman that tells you what you want to hear.

Kevin (Anthony and Sylvan GM for their Charlotte branch) isn’t willing to help out in any way due to the design error of their design consultant/salesman and he went as far as to say “You and your wife designed the pool with the help of the design consultant. The lighting issue was not an error on our part”. So basically we as the consumer need to be design professionals in order to get the pool of our dreams because their company will take no liability for any errors in the design. All in all, I very much regret every doing business with Anthony and Sylvan Pools and I feel that I was totally taken advantage of.

This bothers me especially since they had no issues taking my $54k of very hard earned money and quickly moved onto the next customer. I realize that no pool company is perfect and all of them will make mistakes, but it is all in how you correct the mistakes.

Per Anthony and Sylvan, they made no mistakes in the design and construction of my pool, it is all on me the consumer. I would not suggest doing business with Anthony and Sylvan.

Anthony Sylvan's reply to:

Anthony Sylvan - Good Sales Person Review

I'm so sorry to hear this and I'd like to help. I've located your account and will be contacting you shortly to better understand your concerns and to work with you to try to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
ID
#1068275 Review #1068275 is a subjective opinion of poster.
Reason of review
Bad quality

Our renovation has been incomplete for a month now. The sloppy plaster crew stained our new pavers around, stained new coping, left gap open between coping & pavers, broke our pool light and refuse to repair that, killed turf when instructed to discharge chemicals 15' away in field, refuse to commit to if & when they will stand up to the contract.

Anthony Sylvan's reply to:

Anthony Sylvan created a huge money pit

I'm so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution.

Very Sincerely,

Owen
Customer Care
ID
#1061019 Review #1061019 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
Let the company propose a solution

Anthony Sylvan renovated my pool using subcontractors who couldn't speak English. They plastered a cement pool and did not consider the spaces between the 20+ stone walls.

As the seasons change, walls move, ever so slightly but that movement causes cracks at every space between walls. They kept promising that there is no problem and that they will permanently repair the walls with filler. They are never repaired as the cracks continue to occur multiple times per year. They stopped coming out to repair the walls after the warranty ran out and now I am stuck re-plastering, repairing these walls multiple times per year.

Emptying and refilling the pool costs thousands of dollars every time it's done.

They did a terrible job and left me with an unworkable situation. The Anthony Sylvan engineer admitted that he would have used a flexible membrane between the walls, but he was not included in my pool renovation job until there was a problem.