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It Was Phenomenal! | Anthony Sylvan review

IT was great. They care of all problems. I didn't have to worry about a thing. It was phenomenal.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1710432 Review #1710432 is a subjective opinion of poster.

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Weekly Pool Maintenance | Anthony Sylvan review

The same technician come out every week, he is always very thorough and careful and he does a very professional job. They cleaned and service the pool. They checked all the chemicals and made sure that the tiles are clean. They do a weekly maintenance on the pool.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1710419 Review #1710419 is a subjective opinion of poster.

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Resurfaced and Replastered | Anthony Sylvan review

They did an excellent job, on schedule, and on time, they just a fine job. Competitive Pricing and the Pool looks great and looks brand new. Construction, resurfaced and re-plastered the pool tiles
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1710418 Review #1710418 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Started fine but went down hill | Anthony Sylvan review from Broad Run, Virginia

Thank you very much for bringing these concerns to our attention, and I’d like to help to try to find a positive resolution to your concerns. Unfortunately, we were unable to locate an account based on the feedback provided. To get started, please send us an email, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.

Sincerely,

Kevin
Customer Care
author's review
Review
#1559999 Review #1559999 is a subjective opinion of poster.
Pros
  • Design person was excellent
Cons
  • Lack of communication and not getting the job dome
Reason of review
Poor customer service
Preferred solution
get people here to finish the job

started excavation in the spring and all looked great. then the re bar, then the gunite, then things started slowing down. the equipment and pipes and electric finally got done and now its May. and then it became June and basically nothing has gotten done except for one row of tile. they put in a cutout for the track for the pool cover. apparently this was the first time they have ever done that since the design of it doesn't allow for it to be installed as it is. so now they are going to have to chop into the nice smooth concrete to be able to screw in the track. that will lead to a repair of the damage they will have to do and more time. so i will have a repaired wall, not as good as it was. they also forgot to put in a certain drain pipe that is critical but i was told whoever does the hardscape can put that in. thats an extra cost for me. they also want the hardscaper to fix all the damage caused by all the runoff of mud left around the excavation.

today is June 15, no end in sight and i am laying in bed this morning thinking about this pool and feeling upset. i don't think that is the way they want their clients to feel and i hope they finally get their act together and finish the pool.

besides the pool not getting done and apparently not getting done correctly there is no communication and no results.

i would not recommend this company at this present time. maybe all will be rectified and i'll be happy enough with the pool to let all these bad feeling go and i hope thats the case but for now it doesn't seen likely.

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Prompt, Quick, and Friendly | Anthony Sylvan review

They're very good, prompt, quick, and friendly. They come every Thursday to service my swimming pool. They clean and keep the chemicals in balance.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1710423 Review #1710423 is a subjective opinion of poster.

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Pool Maintenance and Service | Anthony Sylvan review

It been great. Pool people is a 5 out of 5.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1710422 Review #1710422 is a subjective opinion of poster.

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Pool Service | Anthony Sylvan review

They did great and reliable. A great value for a price.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1710421 Review #1710421 is a subjective opinion of poster.

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New Pool Install | Anthony Sylvan review

It was good, I got a pool and he did a good job. They built me a pool.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1710439 Review #1710439 is a subjective opinion of poster.

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New Pool Install | Anthony Sylvan review

It was extremely well. The final product exceeded our expectations
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1710437 Review #1710437 is a subjective opinion of poster.

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Worth the Cost | Anthony Sylvan review

They are outstanding. I'm a first time pool owner so I didn't know anything about pool. The design person that we work with was extremely informative. Told us some of the ideas. The design stage was excellent. The construction was excellent. You could see steady progress because they were coming in. The pool was completed towards the end of December. The whole crew was informative. The installation was impressive. It's worth the cost. They installed a pool.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1710435 Review #1710435 is a subjective opinion of poster.