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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - Our 60 Year Old Swimming Pool

They rebuilt a 60 year old swimming pool to make it more modern and up to code. I am totally satisfied with the work that they did. The pool looks brand new and I couldn't be happier. The crew is wonderful to work with, are very skilled, professional, and knowledgeable.
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Review
#1147269 Review #1147269 is a subjective opinion of poster.
Reason of review
Good quality
Anthony Sylvan's reply to:

Anthony Sylvan in Charlotte, North Carolina - Worst customer service experience and purchase of my life

Hi Ryan,

Thank you again for bringing this to our attention through your many reviews. We're so sorry to that you've been unsatisfied with the light generated by your two pool lights and we remain committed to finding a positive resolution to your concerns. Per your request, we have presented four different options and we remain committed to scheduling any of these next steps, at your convenience. I'm always here if have you have any additional questions.

Very Sincerely,

Owen
Customer Care
Review
#1132845 Review #1132845 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$3800
Preferred solution
Deliver product or service ordered

No need to explain what happened. Your company has a lot to learn in the customer service part of your company.

**UPDATE** Although Anthony and Sylvan replied to my online reviews with "Thank you for making us aware of your concerns, we will be in contact with you soon". Of course the "Customer service Manager" from their corporate office contacted me but two months later, they still want me to pay for their design error OR take a $1,000 refund and be on my merry way. I refused to take the refund due to principal and I now am the proud owner of a pool that looks horrible at night due to improperly designed lighting placement.

I highly suggest not doing business with Anthony and Sylvan Pools. Don't let their sales pitches deceive you.

Anthony Sylvan's reply to:

Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

I’m so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
Review
#1100584 Review #1100584 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

Don’t be deceived by their sales pitch: “been in business over 70 years.. lifetime warranty…other company’s won’t be around in 10 years… nationwide coverage..we have the best customer satisfaction in the business..we have the best people working for us..Google my name to see all of my positive reviews..We have the best project managers in the country” etc.

Solely based on my personal experience, here is what to expect when you sign a contract with Anthony & Sylvan pools: You will have to pay for the pool in full weeks before the pool is even completed. You will have to do major cleanup of your house, yard, deck, etc after they are “done” since they only construct the pool. Your house will NOT be in the same condition after the completion of the pool as it was before they arrived to your property. They will tell you in the beginning that “you don’t have to deal with any of the subcontractors, we take care of every detail for you, but then when there is a problem (there was an issue with the deck paver subcontractor), I was told that Anthony and Sylvan won’t require a sub to make any repairs, I must contact the sub myself and work out the errors with him directly.

In addition to this, the design consultant (Tim Clarke) made an error with the placement of the (2) LED lights and I now have over 40% of my pool that is dark/no light at night and the wall of the sundeck has too much light on it because he placed/deigned the light too close to the wall (see attached pictures for yourself). I upgraded(additional $) to (2) LED lights to insure I would get the look I ultimately wanted and Tim stated “they w ill see your pool from outer space” yet almost half my pool has no lighting at night due to his design error. Since the beginning Tim stated he would be alongside us throughout the build process yet he has been nowhere to be found after a few weeks of signing the contract and receiving my deposit. He is a true car salesman that tells you what you want to hear.

Kevin (Anthony and Sylvan GM for their Charlotte branch) isn’t willing to help out in any way due to the design error of their design consultant/salesman and he went as far as to say “You and your wife designed the pool with the help of the design consultant. The lighting issue was not an error on our part”. So basically we as the consumer need to be design professionals in order to get the pool of our dreams because their company will take no liability for any errors in the design. All in all, I very much regret every doing business with Anthony and Sylvan Pools and I feel that I was totally taken advantage of.

This bothers me especially since they had no issues taking my $54k of very hard earned money and quickly moved onto the next customer. I realize that no pool company is perfect and all of them will make mistakes, but it is all in how you correct the mistakes.

Per Anthony and Sylvan, they made no mistakes in the design and construction of my pool, it is all on me the consumer. I would not suggest doing business with Anthony and Sylvan.

Anthony Sylvan's reply to:

Anthony Sylvan - Good Sales Person Review

I'm so sorry to hear this and I'd like to help. I've located your account and will be contacting you shortly to better understand your concerns and to work with you to try to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
Review
#1068275 Review #1068275 is a subjective opinion of poster.
Reason of review
Bad quality

Our renovation has been incomplete for a month now. The sloppy plaster crew stained our new pavers around, stained new coping, left gap open between coping & pavers, broke our pool light and refuse to repair that, killed turf when instructed to discharge chemicals 15' away in field, refuse to commit to if & when they will stand up to the contract.

Anthony Sylvan's reply to:

Anthony Sylvan created a huge money pit

I'm so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution.

Very Sincerely,

Owen
Customer Care
Review
#1061019 Review #1061019 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
Let the company propose a solution

Anthony Sylvan renovated my pool using subcontractors who couldn't speak English. They plastered a cement pool and did not consider the spaces between the 20+ stone walls.

As the seasons change, walls move, ever so slightly but that movement causes cracks at every space between walls. They kept promising that there is no problem and that they will permanently repair the walls with filler. They are never repaired as the cracks continue to occur multiple times per year. They stopped coming out to repair the walls after the warranty ran out and now I am stuck re-plastering, repairing these walls multiple times per year.

Emptying and refilling the pool costs thousands of dollars every time it's done.

They did a terrible job and left me with an unworkable situation. The Anthony Sylvan engineer admitted that he would have used a flexible membrane between the walls, but he was not included in my pool renovation job until there was a problem.

Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I've wanted a pool for a year and I went with Anthony & Sylvan to build it because they've been in business for so long. My pool is free-form with spa and I like everything about it especially the design and finish. I had really good interactions with their team. The...
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Review
#1024981 Review #1024981 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony & Sylvan Pools is the best of the best and I love our free form pool made by them. There's nothing about it I don't like. I like the way that they handled when I wanted extra stuff and they just made me realize how useless it would be for me. I had no single...
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Review
#1024979 Review #1024979 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony & Sylvan is one of the three major pool builders in the area. We looked into them since they're the better-known pool people and a fellow I work with spoke very highly of them. Dave, our designer, did a great job listening to us. Our pool is a little bit lower...
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Review
#1024982 Review #1024982 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - As Close to Perfect As Any Reasonable Person Could Expect

Anthony Sylvan - As Close to Perfect As Any Reasonable Person Could Expect
Anthony Sylvan - As Close to Perfect As Any Reasonable Person Could Expect
It went as close to perfect as any reasonable person could expect. From our first meeting with their design consultant, through every phase of planning and construction, we were blessed with the epitome of customer service and professionalism. Their employees and sub-contractors were punctual, courteous and efficient. The result is a pool that we're exceptionally pleased with.
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Review
#1000984 Review #1000984 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - It Went Very Smoothly

We had a pool, spa and pavers installed. The designer, Jason Smith, worked very closely with us. He addresses our wants and guided us in the right direction to create the backyard of our dreams. It went very smoothly. The work was done within our expected timeframe. The workers were polite and answered any questions or concerns I had along the way. Our project manager kept on top of the project and went above and beyond our expectations.
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Review
#1011489 Review #1011489 is a subjective opinion of poster.
Reason of review
Good customer service