Very Responsive

They did an excellent service, they met everything that needed, very responsive and their customer service was fantastic.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710406 Review #1710406 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care

Easy to Work With

They did a very good job. They were easy to work with, gave timely responses and were very knowledgeable. I would recommend them and I would hire them again. They built a brand new pool for me.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710405 Review #1710405 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service

New Pool Installation

It went great, they gave me everything I wanted and they put attention to my needs. They did a pool installation service.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710404 Review #1710404 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Excellent Experience

They did a great job and it was an excellent experience. Everyone was extremely professional and were very responsive. They corrected any deviations in a timely manner. I did not need to watch over them at all and I am very pleased with the pool. I would highly recommend them to anyone.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710416 Review #1710416 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care

Top Shelf!

The salesman was very thorough and explained everything, The project manager was very communicative with me. The workmen were very professional and courteous. Their service team was top shelf and I would recommend them. Everyone I have dealt with has been extremely professional. The pool ended up perfectly and exceeded my expectations. I would highly recommend this company to anyone.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710415 Review #1710415 is a subjective opinion of poster.
Product
Anthony Sylvan Pool

New Pool and Spa

I was very pleased with the service they provided. They were reponsive, attentive and were very involved throughout the process.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710414 Review #1710414 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care

Pool Service and Cleaning

Very good, very professional. They vacuum, cleaned, emptied the baskets of any leaves and check the chemicals.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710412 Review #1710412 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care

Finished Up Final Touches

Today was good. Overall the experience was pretty good. Finishing up final touches of pool
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710410 Review #1710410 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care

Very Thorough Job

It's been great. He does a very thorough job. They send report each day that they do it. Brian does a great job. He is fantastic. We have an ongoing service with them. They come once every week. Check all equipment, check chemical, cleans it. All of that.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710417 Review #1710417 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care

Very Happy

It was great! The design process was great, the time it took to build was perfect and we are just very happy with the outcome.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710440 Review #1710440 is a subjective opinion of poster.

Pool Installation

It been good. Explain everything and clean up after themselves. Did a good job.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710438 Review #1710438 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

It Was Phenomenal!

IT was great. They care of all problems. I didn't have to worry about a thing. It was phenomenal.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710432 Review #1710432 is a subjective opinion of poster.

Weekly Pool Maintenance

The same technician come out every week, he is always very thorough and careful and he does a very professional job. They cleaned and service the pool. They checked all the chemicals and made sure that the tiles are clean. They do a weekly maintenance on the pool.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710419 Review #1710419 is a subjective opinion of poster.
Service
Anthony Sylvan Technical Support

Resurfaced and Replastered

They did an excellent job, on schedule, and on time, they just a fine job. Competitive Pricing and the Pool looks great and looks brand new. Construction, resurfaced and re-plastered the pool tiles
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1710418 Review #1710418 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Remodeling
Anthony Sylvan's reply to:

Started fine but went down hill

Thank you very much for bringing these concerns to our attention, and I’d like to help to try to find a positive resolution to your concerns. Unfortunately, we were unable to locate an account based on the feedback provided. To get started, please send us an email, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.

Sincerely,

Kevin
Customer Care
author's review
ID
#1559999 Review #1559999 is a subjective opinion of poster.
Pros
  • Design person was excellent
Cons
  • Lack of communication and not getting the job dome
Reason of review
Poor customer service
Preferred solution
get people here to finish the job
New Reviewer

started excavation in the spring and all looked great. then the re bar, then the gunite, then things started slowing down. the equipment and pipes and electric finally got done and now its May. and then it became June and basically nothing has gotten done except for one row of tile. they put in a cutout for the track for the pool cover. apparently this was the first time they have ever done that since the design of it doesn't allow for it to be installed as it is. so now they are going to have to chop into the nice smooth concrete to be able to screw in the track. that will lead to a repair of the damage they will have to do and more time. so i will have a repaired wall, not as good as it was. they also forgot to put in a certain drain pipe that is critical but i was told whoever does the hardscape can put that in. thats an extra cost for me. they also want the hardscaper to fix all the damage caused by all the runoff of mud left around the excavation.

today is June 15, no end in sight and i am laying in bed this morning thinking about this pool and feeling upset. i don't think that is the way they want their clients to feel and i hope they finally get their act together and finish the pool.

besides the pool not getting done and apparently not getting done correctly there is no communication and no results.

i would not recommend this company at this present time. maybe all will be rectified and i'll be happy enough with the pool to let all these bad feeling go and i hope thats the case but for now it doesn't seen likely.

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