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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - They Installed a Brand New Pool

They did a really good job of listening to what I wanted. I didn't ever have to repeat myself. They didn't give me canned responses. They really cared about putting a pool in the ground that met my family and I's needs. In the midst of Hurricane Harvey my pool never overflowed, that's the design of irrigation system and installation of this pool.
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Review
#1147252 Review #1147252 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - They Built an In-Ground Swimming Pool

We were really happy with the designer who first designed the pool. He was real good at doing that but not over selling us with additional things, no push in sales. We went with the most swimming space we could get with our budget. The construction guys were always on time once the work started. We had no complaints whatsoever. We've already recommended them to others who have asked us about our pool. They pretty much promised what they sold us. We're very happy with the job.
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Review
#1147262 Review #1147262 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - Installed a Pool

It was fantastic. They kept us informed every step of the way. They took us seriously no matter what we asked. We are 100% satisfied with the installation and customer service we received. I will recommend them.
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Review
#1147254 Review #1147254 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - New Pool From the Ground Up

They kept in constant communication with. It was a great experience. There was never any question. Any time i called and left a message they get back to me that same day. You can't change the weather, but they kept in communication if there was a delay and on top of when they'd be back to work. We actually had a bad part on our pool about a year later, they came right out and fixed it no question asked.
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Review
#1147265 Review #1147265 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - Built My Pool 30 Years Ago

They built my pool 30 years ago and I have used them ever since. I purchase chemicals from them and they open and close my pool every year. They have always given me wonderful service. They are polite, knowledgeable, professional and my pool looks great and is built like a rock after all this time.
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Review
#1147264 Review #1147264 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - Built a Brand New In Ground Pool

They were really good. They hand held us through the whole process. We went though the township board to get approval. They designed a beautiful pool. We're still using their maintenance package. They'be been a very good pool company.
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Review
#1147266 Review #1147266 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - Our 60 Year Old Swimming Pool

They rebuilt a 60 year old swimming pool to make it more modern and up to code. I am totally satisfied with the work that they did. The pool looks brand new and I couldn't be happier. The crew is wonderful to work with, are very skilled, professional, and knowledgeable.
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Review
#1147269 Review #1147269 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - Outstanding Quality

They installed a swimming pool. The overall product and the quality of the work was just outstanding. If you're going to invest such a high dollar amount into a pool I would definitely recommend Anthony & Sylvan.
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Review
#1147268 Review #1147268 is a subjective opinion of poster.
Reason of review
Good quality
Featured
Anthony Sylvan - Many problems
Anthony Sylvan - Many problems
Anthony Sylvan - Many problems
Anthony Sylvan - Many problems
Anthony Sylvan - Many problems
Anthony Sylvan - Many problems
Thank you for sharing these concerns with us and for taking the time to work with us to reach a positive resolution. Very Sincerely, Owen Customer Care
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Review
#443196 Review #443196 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Anthony Sylvan in Charlotte, North Carolina - Worst customer service experience and purchase of my life

Hi Ryan,

Thank you again for bringing this to our attention through your many reviews. We're so sorry to that you've been unsatisfied with the light generated by your two pool lights and we remain committed to finding a positive resolution to your concerns. Per your request, we have presented four different options and we remain committed to scheduling any of these next steps, at your convenience. I'm always here if have you have any additional questions.

Very Sincerely,

Owen
Customer Care
Review
#1132845 Review #1132845 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$3800
Preferred solution
Deliver product or service ordered

No need to explain what happened. Your company has a lot to learn in the customer service part of your company.

**UPDATE** Although Anthony and Sylvan replied to my online reviews with "Thank you for making us aware of your concerns, we will be in contact with you soon". Of course the "Customer service Manager" from their corporate office contacted me but two months later, they still want me to pay for their design error OR take a $1,000 refund and be on my merry way. I refused to take the refund due to principal and I now am the proud owner of a pool that looks horrible at night due to improperly designed lighting placement.

I highly suggest not doing business with Anthony and Sylvan Pools. Don't let their sales pitches deceive you.