New Pool Installation

The sales person was very knowledgeable and responsive. The guy who was in charge on the bill was very competent and answered all our questions.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710455 Review #1710455 is a subjective opinion of poster.

Installed New Pool

It was great. Very knowledgeable and on time.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710461 Review #1710461 is a subjective opinion of poster.

Renovate Tile and Coping

The guys were very thorough, neat, cleaned up after themselves and on time. They did the pool tile coping.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710462 Review #1710462 is a subjective opinion of poster.

Anthony Sylvan Pools are the BEST ever!

I did 4 months of research with 5 different companies before we started our pool. I went and looked at a dozen different pools before we signed a contract. The Quality, Professionalism and the "Little Extra Attention to Detail" was by far the best with Anthony Sylvan Pools! When I met Tim Clarke, our designer, I knew I had the right company. He was fantastic at taking our ideas and dreams and making it a reality. I was simply AMAZED at what he can do on his computer to see him create exactly what we wanted! Also, his connections with other Vendors is how we got everything to fall together to look like the best back yard ever. You pay a little bit more, but I learned you get what you pay for. When you are doing a major project like *** in your backyard, you don’t want to cut corners or have any problems. And if something does come up, you want a professional company like Anthony Sylvan to handle it. That is why they are the biggest and the best. Plus, they have a life time warranty! I am so thankful that i took my time and did my research. If you do research too, you will come back to Anthony Sylvan Pools!
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1539556 Review #1539556 is a subjective opinion of poster.
Location
Fairfax, Virginia
Reason of review
Tim Clark is AMAZING!!!
I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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ID
#1354075 Review #1354075 is a subjective opinion of poster.
Location
Mechanicsburg, Pennsylvania
Anthony Sylvan's reply to:

Bad and getting worse

Thank you for bringing these concerns to our attention and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
ID
#1332873 Review #1332873 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse

After installation of my pool no-one seems to want to help with the issues I have been having - I attached me last email that was sent a few days ago - I haven't heard back from anyone yet again.

Hi Jessica,

I did not realize that the final inspection wasn’t complete? I do remember the inspector coming out at the end of the year last year and meeting with my electrician for his final? But I actually thought there was an inspection completed after that?

In addition to that I actually have a few issues on the pool and the work itself. When the pool coping was done last year the guys that installed the coping got caught in a torrential downpour. Which caused all of the pointing to flake off and stain. They did recognize there was an issue and came back to grind everything out and re-point. The only problem was that it was without any notice and I had other workers there doing landscaping and other projects so they could not work then. They never returned after that. I’ve since called service a few times with no response. Angelo from your company who opens the pool for us also made note of it this year when he came to do our salt Indoctrination but I still haven’t heard from anyone.

Angelo realized at the time of our salt indoctrination that the flow sensor was bad so he scheduled a warrantee service and made note of the coping. He also realized and noted that we never received our push-in Aussie eyeballs for the Jacuzzi jets part of the pool. He said they will be brought out and installed when they return to replace the sensor. When they came out to do the salt water sensor repair the guy said he was never given the eyeballs? I finally wound up having to go up there and just buy them from the store in Westchester last week because no-one could find them. I have a copy of angelos report stating the coping and eyeballs need to be taken care of. Since then I’ve now noticed that the blower is not working on the that part of the pool? I do understand things go wrong and repairs are needed but once they are noted I think they should be taken care of as soon as possible. Every time I called on the coping problem and the eyeballs I was told that its a “different department” and they couldn’t help me? The pool itself isn’t even 1 year old yet and these issues along with the blower not working now just seem like a little too much. I’m really hoping someone can take care of these issues promptly and without me having to keep calling for service. The pool itself is really great I’m just disappointed at the lack of response on these issues.

Thanks,

Anthony Sylvan's reply to:

Warranty Work

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
ID
#1330126 Review #1330126 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Our pool is a year old and we had 2 tiles fall off in June. Called customer service and was told the soonest any one could look at the pool was July 17th .

Hugh Kilpatrick arrived on the 17th and said the pool had more problems then the tiles and 10' of copping would need removed and replaced . I explained that we would like this work completed asap. August 15th and still not a single call from Anthony & Sylvan to schedule the repairs .

I have called Hugh 2 times with no return call. It saddens me to think that I recommended this company to a friend who used them to install there pool and they have had problems also.

I'm so sorry to hear this and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the...
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ID
#1266651 Review #1266651 is a subjective opinion of poster.
Anthony Sylvan's reply to:

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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ID
#1266493 Review #1266493 is a subjective opinion of poster.
Location
Austin, Texas
Anthony Sylvan's reply to:

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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1 comment
William B
#1489536

Warranty Department is the worst!

Resolved
ID
#1256683 Review #1256683 is a subjective opinion of poster.
Location
West Chester, Pennsylvania

Add a Pool in Backyard

Anthony & Sylvan Pools, Houston, finished our new pool in spring of 2016 and we are completely thrilled with the pool AND the company. We have been swimming for about a year and a half now. We chose A&S pools after reading hundreds of reviews and interviewing 4 pool companies, and I was familiar with them for having built many pools in my home state and ones I grew up swimming in. We first interviewed A&S two years ago, and had Phil at the Houston location draw up a design for us. We also interviewed a small company that had built some neighbors pools. We weren't impressed with the smaller company's ideas and what they said during the interview. At the time we had too much going on and placed the idea on hold for a while. Then we called Phil from A&S again recently (which was 2 years later) and told him we were ready, and wanted to get his new pricing and had a few design changes for him. He still had our design on file, and he came out to discuss it further. We interviewed 2 additional other companies just to be fair and help make the decision, for a total of 4 companies in all. We showed them all a collection of photos that we had found on the internet of what we wanted. They all listened and came up with similar designs to each other but we noticed that they all had different design elements, materials, warranties and were including (or not including) different things. Some said we definitely needed something, and the other company said you definitely don't want that. There were pretty big differences. Once we realized this, we told them all that we needed to compare apples to apples and had them all build the same pool on paper with the same dimensions and same choice of materials. This resulted in them almost coming in about $1000 from each other. Finally the decision became obvious when we went with how comfortable with the company we were, keeping in mind the different guarantees, and the hundreds of reviews we looked at. Some companies had no reviews or just as many bad as good. We decided that we could NOT go wrong with Anthony Sylvan with how much BETTER their reviews were than everyone else, and again the fact that I was familiar with the company already. It seemed like the smartest and safest bet, also with someone that has been in business for over 70 years, and not changing their name because of bad practices like other companies. Boy were we right. I don't know how many times during the build we said "Wow am I glad we chose Anthony Sylvan and not one of the others." Our pool is about 26,000 gallons of pool and spa combined. They finished it in only 28 days from dig to water. 28 days! We did have good weather thru 90% of the project. This exceeded our expectations because we were told 6-8 weeks. We are used to contractors so we thought maybe 8-12 weeks. This was an end of winter/early spring build, so they were less busy than in the summer. Michele in scheduling provided us with a schedule online for each task to be completed that we could refer to. This was adjusted by Michele for rain and crew availability. It was nice to follow along. She was magnificent during the whole process. Their local pool showroom did not have a ton of choices of materials available, so we asked them what local tile companies supplied them, and we went to the massive show rooms of the tile companies and chose what we wanted, and then told A&S what the names were and it was not a problem at all. Glad we did! The workmanship on the pool is excellent. Lupe our project manager was great and everything is working as it should. There were small things along the way that needed attention, but we told A&S and they took care of all items quickly. We even made quite a few small changes to the pool along the way as we saw it being built and thought about things. A&S was great about accepting the changes and making it happen. As long as it isn't too late in each phase, you can do so, but of course be conscious of where they are in the process, and keep it to a minimum. We widened the pool by 4 feet and added decking square footage. Glad we did. At then end we had pool school with Brad that showed us how to operate it and take care of it. He knows what he is doing and was a very professional teacher. Also John helped us program our pool lights and did an excellent job as well. We didn't have ANY unexpected costs come up from A&S. That was a pretty huge deal to us and was a concern while interviewing the 4 companies. Some of the others we interviewed said that if the pool caved in after the dig and before gunnite due to heavy rain, that they would split the cost with us, or come to some kind of deal! Other people have been charged thousands by them for that. No way! A&S covers that, and even though it wasn't an issue for us, it was comforting to know that it would be covered. They were very trustworthy and their estimates were right on. No extra costs for plumbing nor electrical. The price of the contract was the price the pool cost. We are extremely happy we chose Anthony Sylvan to build our pool. Everyone involved was great, and we give them 5 stars as a company. As good as it gets! People that have come to see our pool say it's one of the best pools they have seen. Lots of compliments. It continues to be great in workmanship and operation. We are thrilled with our pool. They are a solid company with a ton of great reviews and happy customers, and we are added to that list. -Mark and Kelli, Houston
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147244 Review #1147244 is a subjective opinion of poster.
Reason of review
Good quality

They Installed a Brand New Inground Pool

Their planning, project management, and construction were very well planned out. They built the pool extremely well and there were no hidden fees. They were also very professional, courteous, and handled any problems expeditiously. My family and I are very happy and would recommend them to anyone.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147245 Review #1147245 is a subjective opinion of poster.
Reason of review
Good quality

Built My Pool 20 Years Ago

Built pool 20 years ago. Now I go to get pool supplies. They are very knowledgeable. Great at trouble shooting problems. She always run promotions on pool supplies. You build a relationship with them. They did my pool heater and matched the online price. They want make you happy.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147246 Review #1147246 is a subjective opinion of poster.
Reason of review
Good customer service

They Designed and Built Our Inground Pool

We had a project manager throughout the construction, and then a full instruction on how to use it. They delivered on everything they said they were going to. The project was actually completed ahead of schedule! I had a point of contact, but there are multiple people that I was able to reach if I have any needs. It was a fabulous experience, and I'm not easily impressed! Price was competitive and the quality is excellent! I have recommended them to neighbors.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147247 Review #1147247 is a subjective opinion of poster.
Reason of review
Good quality

Built and Installed a Pool

It went well. They did a good job.They were professional and did a good job building the pool. They did exactly what they said they were going to do. They built exactly what I wanted. We didn't have to worry about too much. I could call if I had a concern and it was handled.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147248 Review #1147248 is a subjective opinion of poster.
Reason of review
Good quality