Anthony Sylvan's reply to:

Warranty Work

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
ID
#1330126 Review #1330126 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Our pool is a year old and we had 2 tiles fall off in June. Called customer service and was told the soonest any one could look at the pool was July 17th .

Hugh Kilpatrick arrived on the 17th and said the pool had more problems then the tiles and 10' of copping would need removed and replaced . I explained that we would like this work completed asap. August 15th and still not a single call from Anthony & Sylvan to schedule the repairs .

I have called Hugh 2 times with no return call. It saddens me to think that I recommended this company to a friend who used them to install there pool and they have had problems also.

I'm so sorry to hear this and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the...
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ID
#1266651 Review #1266651 is a subjective opinion of poster.
Anthony Sylvan's reply to:

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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ID
#1266493 Review #1266493 is a subjective opinion of poster.
Location
Austin, Texas
Anthony Sylvan's reply to:

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
View full review
1 comment
#1489536

Warranty Department is the worst!

Resolved
ID
#1256683 Review #1256683 is a subjective opinion of poster.
Location
West Chester, Pennsylvania