pool project manager service job project manager construction customer service customer experience

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

On Time and Professional | Anthony Sylvan review

Great! They were on time and professional. We had a pool installed in our backyard.
View full review
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1710459 Review #1710459 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Very Satisfied | Anthony Sylvan review

Wonderful! Very satisfied. They were very professional and the salesman designed a very beautiful shape. On my next house, I will definitely use them again. They build a brand new in ground pool and an 800 sq feet pool deck.
View full review
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1710458 Review #1710458 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Excellent Job | Anthony Sylvan review

They did an excellent job. They were the most expensive of the estimates but we went with them for the lifetime warranty on the drainpipe and leaks. They also gave a lifetime warranty on the waterfalls as well. They used the next size up on the standard rebar which no other company offered. The end result was good and they stood behind their work throughout the whole process. We would highly recommend them and would definitely consider hiring them again. They installed a pool at my home.
View full review
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1710457 Review #1710457 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

First Time Pool Owners | Anthony Sylvan review

They offered a beautiful selection of materials to choose from. The building process encountered weather hiccups, but other than that, the staff and build went fine. We had an excellent instructor during Pool School - highly recommend recording the session, as we did. After the build, the project manager made himself available to us for questions, which was very important to us, since we were first-time pool owners.
View full review
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1710456 Review #1710456 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

New Pool Installation | Anthony Sylvan review

The sales person was very knowledgeable and responsive. The guy who was in charge on the bill was very competent and answered all our questions.
View full review
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1710455 Review #1710455 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Installed New Pool | Anthony Sylvan review

It was great. Very knowledgeable and on time.
View full review
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1710461 Review #1710461 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Renovate Tile and Coping | Anthony Sylvan review

The guys were very thorough, neat, cleaned up after themselves and on time. They did the pool tile coping.
View full review
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1710462 Review #1710462 is a subjective opinion of poster.

Anthony Sylvan Pools are the BEST ever!

I did 4 months of research with 5 different companies before we started our pool. I went and looked at a dozen different pools before we signed a contract. The Quality, Professionalism and the "Little Extra Attention to Detail" was by far the best with Anthony Sylvan Pools! When I met Tim Clarke, our designer, I knew I had the right company. He was fantastic at taking our ideas and dreams and making it a reality. I was simply AMAZED at what he can do on his computer to see him create exactly what we wanted! Also, his connections with other Vendors is how we got everything to fall together to look like the best back yard ever. You pay a little bit more, but I learned you get what you pay for. When you are doing a major project like *** in your backyard, you don’t want to cut corners or have any problems. And if something does come up, you want a professional company like Anthony Sylvan to handle it. That is why they are the biggest and the best. Plus, they have a life time warranty! I am so thankful that i took my time and did my research. If you do research too, you will come back to Anthony Sylvan Pools!
View full review
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1539556 Review #1539556 is a subjective opinion of poster.
Reason of review
Tim Clark is AMAZING!!!
I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
View full review
Review
#1354075 Review #1354075 is a subjective opinion of poster.
Tags
  • worst pool company
Anthony Sylvan's reply to:

Bad and getting worse | Anthony Sylvan review from West Chester, Pennsylvania

Thank you for bringing these concerns to our attention and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1332873 Review #1332873 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Bad and getting worse - Anthony Sylvan review
Bad and getting worse - Anthony Sylvan review
Bad and getting worse - Anthony Sylvan review

After installation of my pool no-one seems to want to help with the issues I have been having - I attached me last email that was sent a few days ago - I haven't heard back from anyone yet again.

Hi Jessica,

I did not realize that the final inspection wasn’t complete? I do remember the inspector coming out at the end of the year last year and meeting with my electrician for his final? But I actually thought there was an inspection completed after that?

In addition to that I actually have a few issues on the pool and the work itself. When the pool coping was done last year the guys that installed the coping got caught in a torrential downpour. Which caused all of the pointing to flake off and stain. They did recognize there was an issue and came back to grind everything out and re-point. The only problem was that it was without any notice and I had other workers there doing landscaping and other projects so they could not work then. They never returned after that. I’ve since called service a few times with no response. Angelo from your company who opens the pool for us also made note of it this year when he came to do our salt Indoctrination but I still haven’t heard from anyone.

Angelo realized at the time of our salt indoctrination that the flow sensor was bad so he scheduled a warrantee service and made note of the coping. He also realized and noted that we never received our push-in Aussie eyeballs for the Jacuzzi jets part of the pool. He said they will be brought out and installed when they return to replace the sensor. When they came out to do the salt water sensor repair the guy said he was never given the eyeballs? I finally wound up having to go up there and just buy them from the store in Westchester last week because no-one could find them. I have a copy of angelos report stating the coping and eyeballs need to be taken care of. Since then I’ve now noticed that the blower is not working on the that part of the pool? I do understand things go wrong and repairs are needed but once they are noted I think they should be taken care of as soon as possible. Every time I called on the coping problem and the eyeballs I was told that its a “different department” and they couldn’t help me? The pool itself isn’t even 1 year old yet and these issues along with the blower not working now just seem like a little too much. I’m really hoping someone can take care of these issues promptly and without me having to keep calling for service. The pool itself is really great I’m just disappointed at the lack of response on these issues.

Thanks,