Anthony Sylvan's reply to:

Warranty Work

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
author's review
ID
#1330126 Review #1330126 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Our pool is a year old and we had 2 tiles fall off in June. Called customer service and was told the soonest any one could look at the pool was July 17th .

Hugh Kilpatrick arrived on the 17th and said the pool had more problems then the tiles and 10' of copping would need removed and replaced . I explained that we would like this work completed asap. August 15th and still not a single call from Anthony & Sylvan to schedule the repairs .

I have called Hugh 2 times with no return call. It saddens me to think that I recommended this company to a friend who used them to install there pool and they have had problems also.

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Anthony Sylvan's reply to:

I'm so sorry to hear this and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the...
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Helpful 6 Not helpful 0
ID
#1266651 Review #1266651 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Anthony Sylvan's reply to:

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
View full review
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ID
#1266493 Review #1266493 is a subjective opinion of poster.
Location
Austin, Texas
Service
Anthony Sylvan Pool Building Service
Anthony Sylvan's reply to:

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
View full review
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1 comment
#1489536

Warranty Department is the worst!

0 0
Resolved
ID
#1256683 Review #1256683 is a subjective opinion of poster.
Location
West Chester, Pennsylvania
Service
Anthony Sylvan Swimming Pool Installation