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Anthony Sylvan's reply to:

Anthony Sylvan in West Chester, Pennsylvania - Bad and getting worse

Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse
After installation of my pool no-one seems to want to help with the issues I have been having - I attached me last email that was sent a few days ago - I haven't heard back from anyone yet again. Hi Jessica, I did not realize that the final inspection wasn’t complete? I do remember the inspector coming out at the end of the year last year and meeting with my electrician for his final? But I actually thought there was an inspection completed after that? In addition to that I actually have a few issues on the pool and the work itself. When the pool coping was done last year the guys that installed the coping got caught in a torrential downpour. Which caused all of the pointing to flake off and stain. They did recognize there was an issue and came back to grind everything out and re-point. The only problem was that it was without any notice and I had other workers there doing landscaping and other projects so they could not work then. They never returned after that. I’ve since called service a few times with no response. Angelo from your company who opens the pool for us also made note of it this year when he came to do our salt Indoctrination but I still haven’t heard from anyone. Angelo realized at the time of our salt indoctrination that the flow sensor was bad so he scheduled a warrantee service and made note of the coping. He also realized and noted that we never received our push-in Aussie eyeballs for the Jacuzzi jets part of the pool. He said they will be brought out and installed when they return to replace the sensor. When they came out to do the salt water sensor repair the guy said he was never given the eyeballs? I finally wound up having to go up there and just buy them from the store in Westchester last week because no-one could find them. I have a copy of angelos report stating the coping and eyeballs need to be taken care of. Since then I’ve now noticed that the blower is not working on the that part of the pool? I do understand things go wrong and repairs are needed but once they are noted I think they should be taken care of as soon as possible. Every time I called on the coping problem and the eyeballs I was told that its a “different department” and they couldn’t help me? The pool itself isn’t even 1 year old yet and these issues along with the blower not working now just seem like a little too much. I’m really hoping someone can take care of these issues promptly and without me having to keep calling for service. The pool itself is really great I’m just disappointed at the lack of response on these issues. Thanks,
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#1332873 Review #1332873 is a subjective opinion of poster.

Anthony Sylvan - Horrible company

Anthony Sylvan - Horrible company
We chose this company because they gave a warranty for as long as we own the pool... Problem is, they do not honor their warranty. They argue, they talk over you, and they try to worm their way out of their warranty. I would not recommend this company because of their dishonesty.
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Review
#1592541 Review #1592541 is a subjective opinion of poster.
Cons
  • Unprofessionalism
  • Pulled a fast one on me
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • worst pool company
We agreed to a split renovation in August of 2018 and the coping and tile work was completed at the end of September. My wife contacted Matt Morrison on September 27th about an issue with the tile work and spillway on the dam wall. The tile work and grouting was...
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Review
#1596629 Review #1596629 is a subjective opinion of poster.
Cons
  • Poor communication
  • Way my problem was handled
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Communication Issues
started excavation in the spring and all looked great. then the re bar, then the gunite, then things started slowing down. the equipment and pipes and electric finally got done and now its May. and then it became June and basically nothing has gotten done except for...
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Review
#1559999 Review #1559999 is a subjective opinion of poster.
Pros
  • Design person was excellent
Cons
  • Lack of communication and not getting the job dome
Reason of review
Poor customer service
Preferred solution
get people here to finish the job
Testimonial
I did 4 months of research with 5 different companies before we started our pool. I went and looked at a dozen different pools before we signed a contract. The Quality, Professionalism and the "Little Extra Attention to Detail" was by far the best with Anthony Sylvan...
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Review
#1539556 Review #1539556 is a subjective opinion of poster.
Reason of review
Tim Clark is AMAZING!!!
Anthony Sylvan has been opening and closing my pool for the past 18 years but this year the crew they sent was totally inefficient I had to ask the tech if he checked my pool heater and blower Now I cant attach my pool cleaner to the pool because they installed the...
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Review
#1547228 Review #1547228 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Anthony Sylvan in Mechanicsburg, Pennsylvania - Extremely dissatisfied with your team and services

I met with the salesperson (Jarrad) and everything was good at the beginning, he promised me that our pool will be done by the end of July. Then we had a meeting with Jarrad and the project manager (Cody) who stated that the first week of August will be the maximum yo have the pool up and running and ready to be used. Once we signed the contract everything went down *** The scheduler (James Pettit) was the rudest, unprofessional and nastiest person I have ever dealt with. Tara another scheduler who lack communication. They scheduled us on rainy days because I complained about the delay. I have emails, videos, and pictures. I kept emailing them that you cannot choose the only rainy days in the week, schedule me and then blame it on the weather. I texted all of them several times and Cody will respond a day or two after if he did respond. The construction crew they sent to our house left their trash, cans and the food paper plates etc on our lawn. They left a huge mess around the pool, they messed up the driveway and they said their policy stated they are not responsible for any damage they create. They dug up the pool and used most of the dirt they dug up but left a huge amount just laying there by the pool and they said it is our responsibility to level it ourselves. The construction fence they put was always down, the didn't care about making it secure enough to keep it in place, we had to fix it ourselves several times. I contacted their supervisor to complain and didn't get a response from him until almost the end of the project. After several attempts to get this pool done, we finally had it completed at the end of August over a month behind the schedule, they left the orange construction fence, the metal they used to hold it up with and the other fence they used until I called and asked them to come and take that. The job was not as they told us and not as the picture, the plasterwork was sloppy and I took pictures, contacted them and still waiting for it to be taking care of. The equipment they showed us on their catalog was nothing in real life like described. They basically sell you an ideal pool, charge you a ton of money and don't deliver. I am extremely unsatisfied and if the above issues are not taking care of, I will have to take other measures. Avoid this company by any mean. Even the other contractors who came to our house stated they never saw a messy, sloppy job in their career time and that we got ripped off.
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Review
#1354075 Review #1354075 is a subjective opinion of poster.
Tags
  • worst pool company
Anthony Sylvan's reply to:

Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Don’t be deceived by their sales pitch: “been in business over 70 years.. lifetime warranty…other company’s won’t be around in 10 years… nationwide coverage..we have the best customer satisfaction in the business..we have the best people working for us..Google my name to see all of my positive reviews..We have the best project managers in the country” etc. Solely based on my personal experience, here is what to expect when you sign a contract with Anthony & Sylvan pools: You will have to pay for the pool in full weeks before the pool is even completed. You will have to do major cleanup of your house, yard, deck, etc after they are “done” since they only construct the pool. Your house will NOT be in the same condition after the completion of the pool as it was before they arrived to your property. They will tell you in the beginning that “you don’t have to deal with any of the subcontractors, we take care of every detail for you, but then when there is a problem (there was an issue with the deck paver subcontractor), I was told that Anthony and Sylvan won’t require a sub to make any repairs, I must contact the sub myself and work out the errors with him directly. In addition to this, the design consultant (Tim Clarke) made an error with the placement of the (2) LED lights and I now have over 40% of my pool that is dark/no light at night and the wall of the sundeck has too much light on it because he placed/deigned the light too close to the wall (see attached pictures for yourself). I upgraded(additional $) to (2) LED lights to insure I would get the look I ultimately wanted and Tim stated “they w ill see your pool from outer space” yet almost half my pool has no lighting at night due to his design error. Since the beginning Tim stated he would be alongside us throughout the build process yet he has been nowhere to be found after a few weeks of signing the contract and receiving my deposit. He is a true car salesman that tells you what you want to hear. Kevin (Anthony and Sylvan GM for their Charlotte branch) isn’t willing to help out in any way due to the design error of their design consultant/salesman and he went as far as to say “You and your wife designed the pool with the help of the design consultant. The lighting issue was not an error on our part”. So basically we as the consumer need to be design professionals in order to get the pool of our dreams because their company will take no liability for any errors in the design. All in all, I very much regret every doing business with Anthony and Sylvan Pools and I feel that I was totally taken advantage of. This bothers me especially since they had no issues taking my $54k of very hard earned money and quickly moved onto the next customer. I realize that no pool company is perfect and all of them will make mistakes, but it is all in how you correct the mistakes. Per Anthony and Sylvan, they made no mistakes in the design and construction of my pool, it is all on me the consumer. I would not suggest doing business with Anthony and Sylvan.
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Review
#1100584 Review #1100584 is a subjective opinion of poster.
Testimonial
Anthony & Sylvan Pools, Houston, finished our new pool in spring of 2016 and we are completely thrilled with the pool AND the company. We have been swimming for about a year and a half now. We chose A&S pools after reading hundreds of reviews and interviewing 4 pool...
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Review
#1147244 Review #1147244 is a subjective opinion of poster.
Reason of review
Good quality

Contact Anthony Sylvan Customer Service

Mailing Address:
Anthony & Sylvan Pools
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
All Anthony Sylvan Contacts
Anthony Sylvan's reply to:

Anthony Sylvan in West Chester, Pennsylvania - Don't do it!

Buying a pool from Anthony & Sylvan was the most devastating mistake we've ever made. We live on The Main Line in Philadelphia where there are countless beautiful pool builders and, as bad luck would have it, we picked the wrong one. Following endless delays and mistakes, the site manager offered to upgrade our plaster - only because our salesman "forgot" to order ours which would delay us once again for nearly a month. Turns out it was installed completely wrong leaving us with a pool that is filled bottom to top with enormous black streaks and blotches. It looks like a 15 year old pool with filthy moss and mildew. Three Anthony & Sylvan employees came out to see it, as well as another pool designer, and said they have never seen plaster done that poorly. That was last summer, and no one has made a single effort to help us. Please don't make the same mistake. They may be cheaper than the other companies but, believe me, you get what you pay for. I am now making it my mission to post on every social media site to make sure no one else gets scammed out of their hard earned money. And by the way, when you find yourself in this kind of mess, don't bother trying to contact the construction manager, Tara Wojcik. She is an expert at dodging your calls.
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#1256683 Review #1256683 is a subjective opinion of poster.