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Anthony Sylvan - A never-ending nightmare!
Anthony Sylvan - A never-ending nightmare!
Anthony Sylvan - A never-ending nightmare!
Anthony Sylvan - A never-ending nightmare!
Anthony&Sylvan built this pool for us and immediately acknowledged the massive imperfections in the plaster. In fact, they immediately agreed to repair it. That was three summers ago! Fast forward to last month when they said would finally be repairing it. What happens...
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Review
#1660047 Review #1660047 is a subjective opinion of poster.

Anthony Sylvan - No WARRANTY Dept Responce LAS VEGAS

Anthony Sylvan - No WARRANTY Dept Responce LAS VEGAS
I have a beautiful pool, BUT Las Vegas has a non responsive warranty dept. The last issue I had to fix myself. I paid $63,000 for our pool and I so hope I don't have a major issue. Yelp has horrible reviews for Las Vegas. I have a crack a minor issue I just sent in an claim because they never responded to my last one from last month.
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Review
#1653247 Review #1653247 is a subjective opinion of poster.
Reason of review
Poor customer service

Anthony Sylvan - Horrible company

Anthony Sylvan - Horrible company
We chose this company because they gave a warranty for as long as we own the pool... Problem is, they do not honor their warranty. They argue, they talk over you, and they try to worm their way out of their warranty. I would not recommend this company because of their dishonesty.
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Review
#1592541 Review #1592541 is a subjective opinion of poster.
Cons
  • Unprofessionalism
  • Pulled a fast one on me
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • worst pool company
Anthony Sylvan's reply to:

Anthony Sylvan in West Chester, Pennsylvania - Bad and getting worse

Thank you for bringing these concerns to our attention and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1332873 Review #1332873 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse

After installation of my pool no-one seems to want to help with the issues I have been having - I attached me last email that was sent a few days ago - I haven't heard back from anyone yet again.

Hi Jessica,

I did not realize that the final inspection wasn’t complete? I do remember the inspector coming out at the end of the year last year and meeting with my electrician for his final? But I actually thought there was an inspection completed after that?

In addition to that I actually have a few issues on the pool and the work itself. When the pool coping was done last year the guys that installed the coping got caught in a torrential downpour. Which caused all of the pointing to flake off and stain. They did recognize there was an issue and came back to grind everything out and re-point. The only problem was that it was without any notice and I had other workers there doing landscaping and other projects so they could not work then. They never returned after that. I’ve since called service a few times with no response. Angelo from your company who opens the pool for us also made note of it this year when he came to do our salt Indoctrination but I still haven’t heard from anyone.

Angelo realized at the time of our salt indoctrination that the flow sensor was bad so he scheduled a warrantee service and made note of the coping. He also realized and noted that we never received our push-in Aussie eyeballs for the Jacuzzi jets part of the pool. He said they will be brought out and installed when they return to replace the sensor. When they came out to do the salt water sensor repair the guy said he was never given the eyeballs? I finally wound up having to go up there and just buy them from the store in Westchester last week because no-one could find them. I have a copy of angelos report stating the coping and eyeballs need to be taken care of. Since then I’ve now noticed that the blower is not working on the that part of the pool? I do understand things go wrong and repairs are needed but once they are noted I think they should be taken care of as soon as possible. Every time I called on the coping problem and the eyeballs I was told that its a “different department” and they couldn’t help me? The pool itself isn’t even 1 year old yet and these issues along with the blower not working now just seem like a little too much. I’m really hoping someone can take care of these issues promptly and without me having to keep calling for service. The pool itself is really great I’m just disappointed at the lack of response on these issues.

Thanks,

The excavator decided to raise our pool 6 inches from the plans A&S had which were also too high and we are now left with a pool that sits way above our back door but only about 12 feet away. Because of this our patio either required a step up from our back door or a...
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1 comment
FailingBoxerDog785
#1754552

No response at all. This company is deplorable.

Review
#1639295 Review #1639295 is a subjective opinion of poster.
Pros
  • Pool options
Cons
  • Customer service communication
  • Poor customer service
  • Lack of communication and not getting the job dome
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • worst pool company
  • Communication Issues
We agreed to a split renovation in August of 2018 and the coping and tile work was completed at the end of September. My wife contacted Matt Morrison on September 27th about an issue with the tile work and spillway on the dam wall. The tile work and grouting was...
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Review
#1596629 Review #1596629 is a subjective opinion of poster.
Cons
  • Poor communication
  • Poor customer service
  • Way my problem was handled
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Communication Issues
started excavation in the spring and all looked great. then the re bar, then the gunite, then things started slowing down. the equipment and pipes and electric finally got done and now its May. and then it became June and basically nothing has gotten done except for...
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Review
#1559999 Review #1559999 is a subjective opinion of poster.
Pros
  • Design person was excellent
Cons
  • Lack of communication and not getting the job dome
Reason of review
Poor customer service
Preferred solution
get people here to finish the job
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I did 4 months of research with 5 different companies before we started our pool. I went and looked at a dozen different pools before we signed a contract. The Quality, Professionalism and the "Little Extra Attention to Detail" was by far the best with Anthony Sylvan...
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Review
#1539556 Review #1539556 is a subjective opinion of poster.
Reason of review
Tim Clark is AMAZING!!!
Anthony Sylvan has been opening and closing my pool for the past 18 years but this year the crew they sent was totally inefficient I had to ask the tech if he checked my pool heater and blower Now I cant attach my pool cleaner to the pool because they installed the...
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Review
#1547228 Review #1547228 is a subjective opinion of poster.

Contact Anthony Sylvan Customer Service

Mailing Address:
Anthony & Sylvan Pools
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
All Anthony Sylvan Contacts
Anthony Sylvan's reply to:

Anthony Sylvan in Mechanicsburg, Pennsylvania - Extremely dissatisfied with your team and services

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1354075 Review #1354075 is a subjective opinion of poster.
Cons
  • Customer service communication
  • Unfinished work
  • Unprofessionalism
Reason of review
Bad quality, not as described, and poor customer service
Loss
$70000
Preferred solution
Refund, correct the issues
Tags
  • worst pool company

Update by user Oct 12, 2018

Up to this point, I didn't receive any contact from Anthony and Sylvan regarding the issue. I cc'd their manager Neil Coyne in all the emails, he will respond with a vague promise once and I talked to him at the begging of the project once and nothing was done.

We are still waiting for the sticker after the electrical project and they seem to not even care about following the township guidelines. The sticker shows that their electrical work is by the guideline and it passed the inspection and we don't have that as of today 10/12/2018. The lack of communication and the unprofessionalism is beyond anyone's expectations.

Major consequences should follow their action, this company shouldn't be in business and I am looking at a legal action as we speak. What they did can't and will not go without penalty.

Original review posted by user Sep 12, 2018

I met with the salesperson (Jarrad) and everything was good at the beginning, he promised me that our pool will be done by the end of July. Then we had a meeting with Jarrad and the project manager (Cody) who stated that the first week of August will be the maximum yo have the pool up and running and ready to be used.

Once we signed the contract everything went down *** The scheduler (James Pettit) was the rudest, unprofessional and nastiest person I have ever dealt with. Tara another scheduler who lack communication. They scheduled us on rainy days because I complained about the delay. I have emails, videos, and pictures.

I kept emailing them that you cannot choose the only rainy days in the week, schedule me and then blame it on the weather. I texted all of them several times and Cody will respond a day or two after if he did respond. The construction crew they sent to our house left their trash, cans and the food paper plates etc on our lawn. They left a huge mess around the pool, they messed up the driveway and they said their policy stated they are not responsible for any damage they create.

They dug up the pool and used most of the dirt they dug up but left a huge amount just laying there by the pool and they said it is our responsibility to level it ourselves. The construction fence they put was always down, the didn't care about making it secure enough to keep it in place, we had to fix it ourselves several times. I contacted their supervisor to complain and didn't get a response from him until almost the end of the project. After several attempts to get this pool done, we finally had it completed at the end of August over a month behind the schedule, they left the orange construction fence, the metal they used to hold it up with and the other fence they used until I called and asked them to come and take that.

The job was not as they told us and not as the picture, the plasterwork was sloppy and I took pictures, contacted them and still waiting for it to be taking care of. The equipment they showed us on their catalog was nothing in real life like described. They basically sell you an ideal pool, charge you a ton of money and don't deliver. I am extremely unsatisfied and if the above issues are not taking care of, I will have to take other measures.

Avoid this company by any mean. Even the other contractors who came to our house stated they never saw a messy, sloppy job in their career time and that we got ripped off.