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Anthony Sylvan - Horrible company

Anthony Sylvan - Horrible company
We chose this company because they gave a warranty for as long as we own the pool... Problem is, they do not honor their warranty. They argue, they talk over you, and they try to worm their way out of their warranty. I would not recommend this company because of their dishonesty.
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Review
#1592541 Review #1592541 is a subjective opinion of poster.
Cons
  • Pulled a fast one on me
  • Unprofessionalism
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • worst pool company
Anthony Sylvan's reply to:

Anthony Sylvan in West Chester, Pennsylvania - Bad and getting worse

Thank you for bringing these concerns to our attention and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1332873 Review #1332873 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse

After installation of my pool no-one seems to want to help with the issues I have been having - I attached me last email that was sent a few days ago - I haven't heard back from anyone yet again.

Hi Jessica,

I did not realize that the final inspection wasn’t complete? I do remember the inspector coming out at the end of the year last year and meeting with my electrician for his final? But I actually thought there was an inspection completed after that?

In addition to that I actually have a few issues on the pool and the work itself. When the pool coping was done last year the guys that installed the coping got caught in a torrential downpour. Which caused all of the pointing to flake off and stain. They did recognize there was an issue and came back to grind everything out and re-point. The only problem was that it was without any notice and I had other workers there doing landscaping and other projects so they could not work then. They never returned after that. I’ve since called service a few times with no response. Angelo from your company who opens the pool for us also made note of it this year when he came to do our salt Indoctrination but I still haven’t heard from anyone.

Angelo realized at the time of our salt indoctrination that the flow sensor was bad so he scheduled a warrantee service and made note of the coping. He also realized and noted that we never received our push-in Aussie eyeballs for the Jacuzzi jets part of the pool. He said they will be brought out and installed when they return to replace the sensor. When they came out to do the salt water sensor repair the guy said he was never given the eyeballs? I finally wound up having to go up there and just buy them from the store in Westchester last week because no-one could find them. I have a copy of angelos report stating the coping and eyeballs need to be taken care of. Since then I’ve now noticed that the blower is not working on the that part of the pool? I do understand things go wrong and repairs are needed but once they are noted I think they should be taken care of as soon as possible. Every time I called on the coping problem and the eyeballs I was told that its a “different department” and they couldn’t help me? The pool itself isn’t even 1 year old yet and these issues along with the blower not working now just seem like a little too much. I’m really hoping someone can take care of these issues promptly and without me having to keep calling for service. The pool itself is really great I’m just disappointed at the lack of response on these issues.

Thanks,

Pending
Anthony Sylvan - A never-ending nightmare!
Anthony Sylvan - A never-ending nightmare!
Anthony Sylvan - A never-ending nightmare!
Anthony Sylvan - A never-ending nightmare!
Anthony&Sylvan built this pool for us and immediately acknowledged the massive imperfections in the plaster. In fact, they immediately agreed to repair it. That was three summers ago! Fast forward to last month when they said would finally be repairing it. What happens...
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Review
#1660047 Review #1660047 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

I’m so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
Review
#1100584 Review #1100584 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

Don’t be deceived by their sales pitch: “been in business over 70 years.. lifetime warranty…other company’s won’t be around in 10 years… nationwide coverage..we have the best customer satisfaction in the business..we have the best people working for us..Google my name to see all of my positive reviews..We have the best project managers in the country” etc.

Solely based on my personal experience, here is what to expect when you sign a contract with Anthony & Sylvan pools: You will have to pay for the pool in full weeks before the pool is even completed. You will have to do major cleanup of your house, yard, deck, etc after they are “done” since they only construct the pool. Your house will NOT be in the same condition after the completion of the pool as it was before they arrived to your property. They will tell you in the beginning that “you don’t have to deal with any of the subcontractors, we take care of every detail for you, but then when there is a problem (there was an issue with the deck paver subcontractor), I was told that Anthony and Sylvan won’t require a sub to make any repairs, I must contact the sub myself and work out the errors with him directly.

In addition to this, the design consultant (Tim Clarke) made an error with the placement of the (2) LED lights and I now have over 40% of my pool that is dark/no light at night and the wall of the sundeck has too much light on it because he placed/deigned the light too close to the wall (see attached pictures for yourself). I upgraded(additional $) to (2) LED lights to insure I would get the look I ultimately wanted and Tim stated “they w ill see your pool from outer space” yet almost half my pool has no lighting at night due to his design error. Since the beginning Tim stated he would be alongside us throughout the build process yet he has been nowhere to be found after a few weeks of signing the contract and receiving my deposit. He is a true car salesman that tells you what you want to hear.

Kevin (Anthony and Sylvan GM for their Charlotte branch) isn’t willing to help out in any way due to the design error of their design consultant/salesman and he went as far as to say “You and your wife designed the pool with the help of the design consultant. The lighting issue was not an error on our part”. So basically we as the consumer need to be design professionals in order to get the pool of our dreams because their company will take no liability for any errors in the design. All in all, I very much regret every doing business with Anthony and Sylvan Pools and I feel that I was totally taken advantage of.

This bothers me especially since they had no issues taking my $54k of very hard earned money and quickly moved onto the next customer. I realize that no pool company is perfect and all of them will make mistakes, but it is all in how you correct the mistakes.

Per Anthony and Sylvan, they made no mistakes in the design and construction of my pool, it is all on me the consumer. I would not suggest doing business with Anthony and Sylvan.

Featured
Anthony Sylvan - Many problems
Anthony Sylvan - Many problems
Anthony Sylvan - Many problems
Anthony Sylvan - Many problems
Anthony Sylvan - Many problems
Anthony Sylvan - Many problems
Thank you for sharing these concerns with us and for taking the time to work with us to reach a positive resolution. Very Sincerely, Owen Customer Care
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Review
#443196 Review #443196 is a subjective opinion of poster.
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - As Close to Perfect As Any Reasonable Person Could Expect

Anthony Sylvan - As Close to Perfect As Any Reasonable Person Could Expect
Anthony Sylvan - As Close to Perfect As Any Reasonable Person Could Expect
It went as close to perfect as any reasonable person could expect. From our first meeting with their design consultant, through every phase of planning and construction, we were blessed with the epitome of customer service and professionalism. Their employees and sub-contractors were punctual, courteous and efficient. The result is a pool that we're exceptionally pleased with.
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Review
#1000984 Review #1000984 is a subjective opinion of poster.
Reason of review
Good customer service
Anthony Sylvan - Punctured plumbing not repaired
Anthony Sylvan - Punctured plumbing not repaired
Thank you very much for sharing these concerns with us and for taking the time to work with us to reach a positive resoluction. Very Sincerely, Owen Customer Care
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Review
#657082 Review #657082 is a subjective opinion of poster.

Contact Anthony Sylvan Customer Service

Mailing Address:
Anthony & Sylvan Pools
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
All Anthony Sylvan Contacts