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The excavator decided to raise our pool 6 inches from the plans A&S had which were also too high and we are now left with a pool that sits way above our back door but only about 12 feet away. Because of this our patio either required a step up from our back door or a...
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#1639295 Review #1639295 is a subjective opinion of poster.
Pros
  • Pool options
Cons
  • Poor customer service
  • Way my problem was handled
  • Customer service communication
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • worst pool company
  • Communication Issues
We agreed to a split renovation in August of 2018 and the coping and tile work was completed at the end of September. My wife contacted Matt Morrison on September 27th about an issue with the tile work and spillway on the dam wall. The tile work and grouting was...
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#1596629 Review #1596629 is a subjective opinion of poster.
Cons
  • Poor communication
  • Poor customer service
  • Way my problem was handled
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Communication Issues

Anthony Sylvan - Horrible company

Anthony Sylvan - Horrible company
We chose this company because they gave a warranty for as long as we own the pool... Problem is, they do not honor their warranty. They argue, they talk over you, and they try to worm their way out of their warranty. I would not recommend this company because of their dishonesty.
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#1592541 Review #1592541 is a subjective opinion of poster.
Cons
  • Pulled a fast one on me
  • Unprofessionalism
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • worst pool company
started excavation in the spring and all looked great. then the re bar, then the gunite, then things started slowing down. the equipment and pipes and electric finally got done and now its May. and then it became June and basically nothing has gotten done except for...
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#1559999 Review #1559999 is a subjective opinion of poster.
Pros
  • Design person was excellent
Cons
  • Lack of communication and not getting the job dome
Reason of review
Poor customer service
Preferred solution
get people here to finish the job
Anthony Sylvan has been opening and closing my pool for the past 18 years but this year the crew they sent was totally inefficient I had to ask the tech if he checked my pool heater and blower Now I cant attach my pool cleaner to the pool because they installed the...
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#1547228 Review #1547228 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Anthony Sylvan in Mechanicsburg, Pennsylvania - Extremely dissatisfied with your team and services

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1354075 Review #1354075 is a subjective opinion of poster.
Cons
  • Unfinished work
  • Customer service communication
  • Way my problem was handled
Reason of review
Bad quality, not as described, and poor customer service
Loss
$70000
Preferred solution
Refund, correct the issues
Tags
  • worst pool company

Update by user Oct 12, 2018

Up to this point, I didn't receive any contact from Anthony and Sylvan regarding the issue. I cc'd their manager Neil Coyne in all the emails, he will respond with a vague promise once and I talked to him at the begging of the project once and nothing was done.

We are still waiting for the sticker after the electrical project and they seem to not even care about following the township guidelines. The sticker shows that their electrical work is by the guideline and it passed the inspection and we don't have that as of today 10/12/2018. The lack of communication and the unprofessionalism is beyond anyone's expectations.

Major consequences should follow their action, this company shouldn't be in business and I am looking at a legal action as we speak. What they did can't and will not go without penalty.

Original review posted by user Sep 12, 2018

I met with the salesperson (Jarrad) and everything was good at the beginning, he promised me that our pool will be done by the end of July. Then we had a meeting with Jarrad and the project manager (Cody) who stated that the first week of August will be the maximum yo have the pool up and running and ready to be used.

Once we signed the contract everything went down *** The scheduler (James Pettit) was the rudest, unprofessional and nastiest person I have ever dealt with. Tara another scheduler who lack communication. They scheduled us on rainy days because I complained about the delay. I have emails, videos, and pictures.

I kept emailing them that you cannot choose the only rainy days in the week, schedule me and then blame it on the weather. I texted all of them several times and Cody will respond a day or two after if he did respond. The construction crew they sent to our house left their trash, cans and the food paper plates etc on our lawn. They left a huge mess around the pool, they messed up the driveway and they said their policy stated they are not responsible for any damage they create.

They dug up the pool and used most of the dirt they dug up but left a huge amount just laying there by the pool and they said it is our responsibility to level it ourselves. The construction fence they put was always down, the didn't care about making it secure enough to keep it in place, we had to fix it ourselves several times. I contacted their supervisor to complain and didn't get a response from him until almost the end of the project. After several attempts to get this pool done, we finally had it completed at the end of August over a month behind the schedule, they left the orange construction fence, the metal they used to hold it up with and the other fence they used until I called and asked them to come and take that.

The job was not as they told us and not as the picture, the plasterwork was sloppy and I took pictures, contacted them and still waiting for it to be taking care of. The equipment they showed us on their catalog was nothing in real life like described. They basically sell you an ideal pool, charge you a ton of money and don't deliver. I am extremely unsatisfied and if the above issues are not taking care of, I will have to take other measures.

Avoid this company by any mean. Even the other contractors who came to our house stated they never saw a messy, sloppy job in their career time and that we got ripped off.

Anthony Sylvan's reply to:

Anthony Sylvan - The Worst Warranty and Service Experience Ever!!!!!1

I'm so sorry to hear this and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.
Review
#1266651 Review #1266651 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Now that Anthony & Sylvan has their money, they will not address cracking and light issues with pool covered under warranty. The original request was made via email on April 26, 2018.

Since then, I've made more than a dozen other phone calls as well as four follow-up emails up the management chain to Northern Virginia's general manager, Neil Coyne—with not a single response. Finally, I had to take a lunch hour to go to the Chantilly, VA store to get a store manager to call a direct number and get on the warranty department's schedule for an inspection to correct issues.

I actually recorded the conversation between the manager and Matthew Saracini...who has been less than helpful. Once I was finally on the warranty department's schedule, I took a day off work last Friday (May 25, 2018) -- more than a month after starting down this road to correct the cracked concrete pad -- AND THEY DIDN'T SHOW!!!!!

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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Review
#1256683 Review #1256683 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Anthony Sylvan - Good Sales Person Review

I'm so sorry to hear this and I'd like to help. I've located your account and will be contacting you shortly to better understand your concerns and to work with you to try to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
Review
#1068275 Review #1068275 is a subjective opinion of poster.
Reason of review
Bad quality

Our renovation has been incomplete for a month now. The sloppy plaster crew stained our new pavers around, stained new coping, left gap open between coping & pavers, broke our pool light and refuse to repair that, killed turf when instructed to discharge chemicals 15' away in field, refuse to commit to if & when they will stand up to the contract.

Contact Anthony Sylvan Customer Service

Mailing Address:
Anthony & Sylvan Pools
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
All Anthony Sylvan Contacts
Anthony Sylvan's reply to:

Anthony Sylvan created a huge money pit

I'm so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution.

Very Sincerely,

Owen
Customer Care
Review
#1061019 Review #1061019 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
Let the company propose a solution

Anthony Sylvan renovated my pool using subcontractors who couldn't speak English. They plastered a cement pool and did not consider the spaces between the 20+ stone walls.

As the seasons change, walls move, ever so slightly but that movement causes cracks at every space between walls. They kept promising that there is no problem and that they will permanently repair the walls with filler. They are never repaired as the cracks continue to occur multiple times per year. They stopped coming out to repair the walls after the warranty ran out and now I am stuck re-plastering, repairing these walls multiple times per year.

Emptying and refilling the pool costs thousands of dollars every time it's done.

They did a terrible job and left me with an unworkable situation. The Anthony Sylvan engineer admitted that he would have used a flexible membrane between the walls, but he was not included in my pool renovation job until there was a problem.