New Reviewer

No help on local levels

I paid cash to build a pool, at the start the project manager stated he would inspect each step which was not true. It has been a total mid management disaster from the start. From scheduling to quality follow ups, I found most all the issues and had to report it. I am very dis satisfied not only that I purchased a pool but the entire experience was not exciting or pleasurable. My neighbors laugh that out pool still in the process when they recommended me to Mckinny pools

User's recommendation: Never.

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ID
#2301330 Review #2301330 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Extremely poor experience

We signed a contract for a new pool on May 24th, 2020 under the assurance of a 30 business day build (this was contractual and the primary reason we chose Anthony & Sylvan) post permits and other permissions. Based on the assumption that it would take 5 weeks for the aforementioned, we expected to be swimming by mid August. Today is November 2nd and we aren't even close to complete (some 2.5 months and counting later). In fact, the dates for all the trades continues to move with no prior or post warning of cancellations. Our deck pour was supposed to be today (4th date) and yet again no one showed up. The communication is poor at best with excuse after excuse as to why the pool isn't completed yet.

User's recommendation: Would NOT recommend.

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ID
#2260909 Review #2260909 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Deliver product or service ordered
New Reviewer
Anthony Sylvan's reply to:

Hello Carlos, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email...
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ID
#2229626 Review #2229626 is a subjective opinion of poster.
Resolved
Anthony Sylvan's reply to:

Resolved: No WARRANTY Dept Responce LAS VEGAS

I'm so sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you and better understand your concerns and to try to find a positive resolution. Unfortunately, we were unable to locate an account based on the feedback provided. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone number to reach you at.

Sincerely,

Kevin
Customer Care
ID
#1653247 Review #1653247 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Poor customer service
New Reviewer
Anthony Sylvan - No WARRANTY Dept Responce LAS VEGAS

I have a beautiful pool, BUT Las Vegas has a non responsive warranty dept. The last issue I had to fix myself.

I paid $63,000 for our pool and I so hope I don't have a major issue.

Yelp has horrible reviews for Las Vegas. I have a crack a minor issue I just sent in an claim because they never responded to my last one from last month.

Contact Anthony Sylvan Customer Service

Website:
Mailing Address:
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
Phone:
(877) 729-7946
Contact Anthony Sylvan Customer Service