pool project manager service job project manager construction customer service customer experience
Anthony Sylvan's reply to:

No WARRANTY Dept Responce LAS VEGAS | Anthony Sylvan review

I'm so sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you and better understand your concerns and to try to find a positive resolution. Unfortunately, we were unable to locate an account based on the feedback provided. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone number to reach you at.

Sincerely,

Kevin
Customer Care
Review
#1653247 Review #1653247 is a subjective opinion of poster.
Reason of review
Poor customer service
No WARRANTY Dept Responce LAS VEGAS - Anthony Sylvan review

I have a beautiful pool, BUT Las Vegas has a non responsive warranty dept. The last issue I had to fix myself.

I paid $63,000 for our pool and I so hope I don't have a major issue.

Yelp has horrible reviews for Las Vegas. I have a crack a minor issue I just sent in an claim because they never responded to my last one from last month.

Anthony Sylvan's reply to:

Anthony Sylvan - Pool Building Service Review

Thank you very much for bringing these concerns to our attention and I'd really appreciate the opportunity to work with you to try to find a positive resolution to your concerns. Please send me an email, customercare@anthonysylvan.com, with the best phone # to reach you.

I hope to speak with you soon.

Very Sincerely,

Owen
Customer Care
Review
#943970 Review #943970 is a subjective opinion of poster.
Reason of review
Poor customer service

We are in the middle of the build and are extremely dissatisfied with the conduct of Anthony Sylvan representatives.

The project manager had only been on site one time, does not keep appointments to inspect progress.

The spa is misshapped and the construction coordinator has failed to return phone call for 6 days.

I have sent an e-mail requesting that all construction cease until these issues are resolved. At this point, I would not recommend this company.

Anthony Sylvan's reply to:

Awful Experience - Poor Customer Service | Anthony Sylvan review

Thank you very much for brigning these concerns to our attention and I'd really appreciate the opportunity to better understand your concerns and to work with you to try to find a positive resolution. Please send me an email, customercare@anthonysylvan.com, with the best phone # to reach you.

I hope to speak with you soon.

Very Sincerely,

Owen
Customer Care
Review
#857789 Review #857789 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • worst pool company

I had Anthony Sylvan build my pool. The process took 6 months longer than they said it would.

I am satisfied with the pool. My complaint is their customer service. I can NEVER reach them on the phone. When I do finally reach someone, they give me the run-around and seem reluctant to service their product.

I would highly recommend you seek a quality local pool builder, as I expect you would get better service. I would never recommend Anthony Sylvan to anyone!

I had Anthony Sylvan build my pool. The process took 6 months longer than they said it would. I am satisfied with the pool.

My complaint is their customer service. I can NEVER reach them on the phone. When I do finally reach someone, they give me the run-around and seem reluctant to service their product.

I would highly recommend you seek a quality local pool builder, as I expect you would get better service. I would never recommend Anthony Sylvan to anyone!

Anthony Sylvan's reply to:

Punctured plumbing not repaired | Anthony Sylvan review from Ellicott City, Maryland

Thank you very much for sharing these concerns with us and for taking the time to work with us to reach a positive resoluction.

Very Sincerely,

Owen
Customer Care
Review
#657082 Review #657082 is a subjective opinion of poster.
Cons
  • Most
Reason of review
Problems with payment
Loss
$50000
Preferred solution
Let the company propose a solution
Punctured plumbing not repaired - Anthony Sylvan review
Punctured plumbing not repaired - Anthony Sylvan review

Anthony and Sylvan punctured plumbing line during construction, failed to investigate when I complained leading to lots of cleaning and damage to Nature 2 cartridge, filter, etc. Still won't own up to this damage or other problems.

Is this the kind of company you want building your pool/ They have 1 contractor serving multiple states so he never sees most of the projects and project managers are also rarely there. Just the subs who don't appear to get blueprints or instructions or pass on to the manager exactly what they did and where.

This is just the latest issue to arise from them. They built too small a wall so in heavy rains 2-3 times per year the pool deck floods because they don't have a proper geo or hydroengineer figure out what is actually needed and used nonprofessional staff.

Contact Anthony Sylvan Customer Service

Website:
Mailing Address:
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
All Anthony Sylvan Contacts