Anthony&Sylvan built this pool for us and immediately acknowledged the massive imperfections in the plaster. In fact, they immediately agreed to repair it.
That was three summers ago! Fast forward to last month when they said would finally be repairing it. What happens instead? They send out the man who did the faulty work who then shifts the blame on US!!
He says our chemicals are completely “out of whack”, but when we asked to see his test results, we find out he doesn’t have any!?! Not once, in three years, has a single A&S technician, nor anyone in the warranty or customer service departments, questioned our chemicals as having ANYTHING to do with our plaster issues. But now, out of nowhere, the man responsible for the faulty work gets to make accusations with literally zero backup? He also sent them a photo with mysterious marks on our pool step that don’t even exist claiming he removed staining!
I promptly sent over the “actual” image. My guess is that his non-existent test results will mean we’re stuck with this plaster, if not for life, for at least another long year.
Anthony&Sylvan is undoubtedly thrilled to have another reason for delay. Beyond shameful.