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I have had a nightmare with Sylvan Pools right from the beginning. They collected a $70,000 deposit and began the excavation and sprayed the gunite immediately and then everything went down hill.
I couldn't get a hold of the project manager for months to clean up the disaster and dangerous debris they left in my yard..including a pile of very sharp rebar, rocks, pvc pipes, excess coping and tile and stone. I finally got someone to come out and move on to the next step, which was the stone veneer on the waterfall wall and underground drainage. The drains were clearly not installed correctly causing my yard and now my neighbors yard to completely flood during heavy rains...so bad that my neighbors shed is about to fall onto my fence. And the same guy installed the incorrect stone on the wall...refused to change it to the correct stone or refund my money...just offered to correct the poor workmanship!
He was then fired from the job and another landscaper came in to clean up the yard and install the pavers. He attempted to correct the drains but to no avail. After reaching out to the fence company myself, I got them to come install my fence but I have to pay extra to have the existing fence removed which they apologized the Sylvan left off the contract. The plumber then came to install the water bowls on the stone wall but the original stone guy never attached the blue stone tops so he left the bowls in my garage and left.
Now I am waiting for plaster and for someone to come fix my and my neighbor's flooding situation and I am getting no where.
I am now forced to seek legal council to fix this SIX FIGURE MESS that has been going on for 8 months!!! Needless to say I am beyond furious!
User's recommendation: USE ANOTHER COMPANY!
Monetary Loss: $100000.
Preferred solution: Deliver product or service ordered.
Anthony Sylvan Cons: Poor customer service.
Location: 755 Bethlehem Pike, Montgomeryville, PA 18936