Reply by Anthony Sylvan

I'm so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution.

Very Sincerely,

Owen
Customer Care
Author's
3739 Easton Rd., Route 611, Doylestown, PA 18901, USA
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Warranty

Anthony Sylvan renovated my pool using subcontractors who couldn't speak English.They plastered a cement pool and did not consider the spaces between the 20+ stone walls.

As the seasons change, walls move, ever so slightly but that movement causes cracks at every space between walls. They kept promising that there is no problem and that they will permanently repair the walls with filler. They are never repaired as the cracks continue to occur multiple times per year. They stopped coming out to repair the walls after the warranty ran out and now I am stuck re-plastering, repairing these walls multiple times per year.

Emptying and refilling the pool costs thousands of dollars every time it's done.

They did a terrible job and left me with an unworkable situation.The Anthony Sylvan engineer admitted that he would have used a flexible membrane between the walls, but he was not included in my pool renovation job until there was a problem.

Review about: Anthony Sylvan Pool Remodeling.

Reason of review: Damaged or defective.

Monetary Loss: $50000.

Preferred solution: Let the company propose a solution.

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