Anthony Sylvan's reply to:

No WARRANTY Dept Responce LAS VEGAS | Anthony Sylvan

I'm so sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you and better understand your concerns and to try to find a positive resolution. Unfortunately, we were unable to locate an account based on the feedback provided. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone number to reach you at.

Sincerely,

Kevin
Customer Care
Review
#1653247 Review #1653247 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Poor customer service
No WARRANTY Dept Responce LAS VEGAS - Anthony Sylvan

I have a beautiful pool, BUT Las Vegas has a non responsive warranty dept. The last issue I had to fix myself.

I paid $63,000 for our pool and I so hope I don't have a major issue.

Yelp has horrible reviews for Las Vegas. I have a crack a minor issue I just sent in an claim because they never responded to my last one from last month.

Anthony Sylvan Pools are the BEST ever!

I did 4 months of research with 5 different companies before we started our pool. I went and looked at a dozen different pools before we signed a contract. The Quality, Professionalism and the "Little Extra Attention to Detail" was by far the best with Anthony Sylvan Pools! When I met Tim Clarke, our designer, I knew I had the right company. He was fantastic at taking our ideas and dreams and making it a reality. I was simply AMAZED at what he can do on his computer to see him create exactly what we wanted! Also, his connections with other Vendors is how we got everything to fall together to look like the best back yard ever. You pay a little bit more, but I learned you get what you pay for. When you are doing a major project like *** in your backyard, you don’t want to cut corners or have any problems. And if something does come up, you want a professional company like Anthony Sylvan to handle it. That is why they are the biggest and the best. Plus, they have a life time warranty! I am so thankful that i took my time and did my research. If you do research too, you will come back to Anthony Sylvan Pools!
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1539556 Review #1539556 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Tim Clark is AMAZING!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Built My Pool 20 Years Ago | Anthony Sylvan

Built pool 20 years ago. Now I go to get pool supplies. They are very knowledgeable. Great at trouble shooting problems. She always run promotions on pool supplies. You build a relationship with them. They did my pool heater and matched the online price. They want make you happy.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1147246 Review #1147246 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Good customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Remarkably Well Done | Anthony Sylvan

The construction went well, they have done everything we 've wanted and everything was remarkably done well; everything from sales chris huber, customer service alisha odle; the building supervisor david aguilar was awesome and work remarkably well, they communicated everything we've wanted to chris huber, chris came by and gave us a presentation & explained to us everything they will do & send us all the plans, they did a very good job, and the hurricane did not affect the pool much & it was overflowing with water but the design was made that made the water flowed away from our house. we're pretty happy with the work that the company have done with our pool.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1147250 Review #1147250 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Good customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Installed a Pool | Anthony Sylvan

It was fantastic. They kept us informed every step of the way. They took us seriously no matter what we asked. We are 100% satisfied with the installation and customer service we received. I will recommend them.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1147254 Review #1147254 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Good customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Built My Pool 30 Years Ago | Anthony Sylvan

They built my pool 30 years ago and I have used them ever since. I purchase chemicals from them and they open and close my pool every year. They have always given me wonderful service. They are polite, knowledgeable, professional and my pool looks great and is built like a rock after all this time.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1147264 Review #1147264 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Good customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

New Pool From the Ground Up | Anthony Sylvan

They kept in constant communication with. It was a great experience. There was never any question. Any time i called and left a message they get back to me that same day. You can't change the weather, but they kept in communication if there was a delay and on top of when they'd be back to work. We actually had a bad part on our pool about a year later, they came right out and fixed it no question asked.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1147265 Review #1147265 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Good customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Excellent Work!!! | Anthony Sylvan

It went very well with updates on a weekly basis and expectations set at the beginning of the process. From the sales process to the final sign off Anthony and Silvan made sure we were happy with the final product. Excellent work!!!
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1011492 Review #1011492 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Good customer service

Anthony Sylvan Customer Care Review from Southport, Connecticut

Love my Anthony and Sylvan swimming pool. Guys were very professional, answered all my questions, stayed on time with the whole project!!! Ron DeLeo knows a lot about the industry, made all kinds of changes throught my project, never skipped a beat. Great guy, great company!!! I would highly recommend A&S
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#889597 Review #889597 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Good customer service

Anthony Sylvan Customer Care Top Locations

Anthony Sylvan's reply to:

Poor customer service | Anthony Sylvan in Laurel, Maryland

Thank you very much for sharing these concerns with us and for taking the time to work with us to reach a positive resoluction.

Very Sincerely,

Owen
Customer Care
Review
#865879 Review #865879 is a subjective opinion of poster.
Service
Anthony Sylvan Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver two hundred and fifty dollar gift cert as promosed by PM Tomas Obrien.

Anthony Sylvan built my pool 18 years ago and did a good job, but failed to deliver on time due to a lot of rain day delays, however  they compensated by delivering a  gift certificate to be used at their local store. They also had a custmere service department like every other major contractor or coorperation .  This spring i used them again for restoring  my pool  and had no problems with the subcontractors who did all the work when they showed up.

Here lies the problem, at least five times Nick Cockran had me scheduled for a subcontractor to be on site, but no one arrived,with no explaination or call back and no weather delay. After the third no show i contacted Thomas Obrien who offered a gift certificate as compensation which i never received. (Delayed one week for plaster and three weeks for mastic/caulking. Several calls were made to Ken Lewis and other high ranking individuals without return.

I have used several other contractors for other projects and all seem to have a customere service rating survey to better themselves. This company as far as i can tell must think their the best and doesnt need to improve or care. Nick Cockran was sure to call to confirm payment at each interval but never when a subcontactor was not going to show. At the plaster phase he required i pay the balance even though the mastic would not be done until the following ten days,which turned out to be three weeks.

During the mastic/cauling phase which i waited four weeks after the plater was complete Mellisa Butler tried to give me the mastic subcontractors number to call them myself. After that i had no further contact with the Anthony Sylvan doyles pa group. The mastic contractor contacted me and also did a great job and showed up as he said. I think the problem here is that the Anthony Sylvan group that schedules va is to far away and doesnt know the weather conditions and i also think the subcontractors run Anthony Sylvan and take care of their other jobs first which contibutes to the customere service nightmare.

If i ever need my pool restored again i will be my own contactor and secure bids myself with payments at the completion of each phase or use a local contractor who i can visit close by to address any delays or problems.

I was going to write a letter but decided if the employees high up can not take the time to call back then a letter would be a waste of time as i noticed other customere letters went without being answered. Since i did not receive a customere satisfaction call back or survey this avenue will have to surfice.