Product: Anthony Sylvan Pool Clear all filters (13 of 13 reviews match)
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Anthony Sylvan - Horrible company

Anthony Sylvan - Horrible company
We chose this company because they gave a warranty for as long as we own the pool... Problem is, they do not honor their warranty. They argue, they talk over you, and they try to worm their way out of their warranty. I would not recommend this company because of their dishonesty.
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Review
#1592541 Review #1592541 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Cons
  • Unprofessionalism
  • Pulled a fast one on me
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • worst pool company
Anthony Sylvan's reply to:

Anthony Sylvan - The Worst Warranty and Service Experience Ever!!!!!1

Now that Anthony & Sylvan has their money, they will not address cracking and light issues with pool covered under warranty. The original request was made via email on April 26, 2018. Since then, I've made more than a dozen other phone calls as well as four follow-up emails up the management chain to Northern Virginia's general manager, Neil Coyne—with not a single response. Finally, I had to take a lunch hour to go to the Chantilly, VA store to get a store manager to call a direct number and get on the warranty department's schedule for an inspection to correct issues. I actually recorded the conversation between the manager and Matthew Saracini...who has been less than helpful. Once I was finally on the warranty department's schedule, I took a day off work last Friday (May 25, 2018) -- more than a month after starting down this road to correct the cracked concrete pad -- AND THEY DIDN'T SHOW!!!!!
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Review
#1266651 Review #1266651 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Anthony Sylvan's reply to:

Anthony Sylvan - Worst customer service experience and purchase of my life

No need to explain what happened. Your company has a lot to learn in the customer service part of your company. **UPDATE** Although Anthony and Sylvan replied to my online reviews with "Thank you for making us aware of your concerns, we will be in contact with you soon". Of course the "Customer service Manager" from their corporate office contacted me but two months later, they still want me to pay for their design error OR take a $1,000 refund and be on my merry way. I refused to take the refund due to principal and I now am the proud owner of a pool that looks horrible at night due to improperly designed lighting placement. I highly suggest not doing business with Anthony and Sylvan Pools. Don't let their sales pitches deceive you.
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#1132845 Review #1132845 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Testimonial

Anthony Sylvan - We Love Our New Pool

It went great...Thanks to everyone at Anthony Sylvan… We love our new pool, it is very beautiful and a very special design. Love the spa and everything that goes with it. Anthony Sylvan did an outstanding job and I would recomend them to anyone looking to install a new pool.
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Review
#1000980 Review #1000980 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Reason of review
Good quality
Thank you very much for sharing these concerns with us. We have located your account and will be contacting you shortly to try to reach a positive resolution to your concerns.
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Review
#900321 Review #900321 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Thank you very much for sharing these concerns with us and I'd really appreciate the opportunity to speak with you to better understand your experience. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone #...
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Review
#818551 Review #818551 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Tags
  • worst pool company
Thank you very much for bringing these concerns to our attention. I would really appreciate the opportunity to try to find a positive resolution to your concerns. Please send me an email, customercare@anthonysylvan.com, with the best phone # to reach you. I hope to...
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Review
#729608 Review #729608 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Thank you very much for sharing these concerns with us and we would really appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution. Unfortunately, we have been unable to locate an account based on your...
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#685613 Review #685613 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Anthony Sylvan's reply to:

Thank you very much for bringing these concerns to our attention and for allowing us the opportunity assist. We were so sorry to hear about your frustrating experience, but we're happy that we were work together to find a positive resolution to your concerns. Very...
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#537813 Review #537813 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Thank you very much for bringing these concerns to our attention and for taking the time to speak with us about these concerns. We were very sorry to hear about your experience, but we're happy that we were able to work together to reach a positive resolution. ...
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Review
#516888 Review #516888 is a subjective opinion of poster.
Product
Anthony Sylvan Pool