Product: Anthony Sylvan Pool Building Service Clear all filters (22 of 22 reviews match)
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Anthony Sylvan's reply to:

Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

I’m so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
Review
#1100584 Review #1100584 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

Don’t be deceived by their sales pitch: “been in business over 70 years.. lifetime warranty…other company’s won’t be around in 10 years… nationwide coverage..we have the best customer satisfaction in the business..we have the best people working for us..Google my name to see all of my positive reviews..We have the best project managers in the country” etc.

Solely based on my personal experience, here is what to expect when you sign a contract with Anthony & Sylvan pools: You will have to pay for the pool in full weeks before the pool is even completed. You will have to do major cleanup of your house, yard, deck, etc after they are “done” since they only construct the pool. Your house will NOT be in the same condition after the completion of the pool as it was before they arrived to your property. They will tell you in the beginning that “you don’t have to deal with any of the subcontractors, we take care of every detail for you, but then when there is a problem (there was an issue with the deck paver subcontractor), I was told that Anthony and Sylvan won’t require a sub to make any repairs, I must contact the sub myself and work out the errors with him directly.

In addition to this, the design consultant (Tim Clarke) made an error with the placement of the (2) LED lights and I now have over 40% of my pool that is dark/no light at night and the wall of the sundeck has too much light on it because he placed/deigned the light too close to the wall (see attached pictures for yourself). I upgraded(additional $) to (2) LED lights to insure I would get the look I ultimately wanted and Tim stated “they w ill see your pool from outer space” yet almost half my pool has no lighting at night due to his design error. Since the beginning Tim stated he would be alongside us throughout the build process yet he has been nowhere to be found after a few weeks of signing the contract and receiving my deposit. He is a true car salesman that tells you what you want to hear.

Kevin (Anthony and Sylvan GM for their Charlotte branch) isn’t willing to help out in any way due to the design error of their design consultant/salesman and he went as far as to say “You and your wife designed the pool with the help of the design consultant. The lighting issue was not an error on our part”. So basically we as the consumer need to be design professionals in order to get the pool of our dreams because their company will take no liability for any errors in the design. All in all, I very much regret every doing business with Anthony and Sylvan Pools and I feel that I was totally taken advantage of.

This bothers me especially since they had no issues taking my $54k of very hard earned money and quickly moved onto the next customer. I realize that no pool company is perfect and all of them will make mistakes, but it is all in how you correct the mistakes.

Per Anthony and Sylvan, they made no mistakes in the design and construction of my pool, it is all on me the consumer. I would not suggest doing business with Anthony and Sylvan.

Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony & Sylvan Pools, Houston, finished our new pool in spring of 2016 and we are completely thrilled with the pool AND the company. We have been swimming for about a year and a half now. We chose A&S pools after reading hundreds of reviews and interviewing 4 pool...
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Review
#1147244 Review #1147244 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Anthony Sylvan's reply to:

Anthony Sylvan in Austin, Texas - Vintage oaks, new braunfels

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1266493 Review #1266493 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Cons
  • Unfinished work
Reason of review
unfinished work
Loss
$1000
Preferred solution
Price reduction
Tags
  • No Happy

We really aren't ones to complain or to take issue with minor things, but there are some things that have disappointed us with our experience with Anthony Sylvan. Again, we love our pool and think it turned out great, but since you are asking, Here are the things we felt could have been done better

1. My assumption, and again, this is my opinion...when building a custom pool, I fugured drainage would have been taken into consideration and planned for ahead of time. However we had to come up with 800 dollars out of pocket 2 days before a Disney trip to pay for our our patio forms to be redone to add drainage that should have been something anticipated or thought of during construction and planning, not an afterthought.

2. We were given a start up email which required us to buy chemicals for our pool which we didnt need causing unnecessary expense.

3. Majority of the manuals for equipment are missing, so we had to go online to get the manuals ourselves to know how to service our equipment and change our pool light colors.

4. The timer on our filter pump is already broken after 3 weeks of use. We have to manually turn off the pump at night. Though we are dealing with getting it fixed, im just surprised, it has broken so soon.

5. One of the things that i asked for specifically to be taken into consideration in the design of our pool was the jet nozzle placements and contour shape of the pool so surface doesnt get areas where leaves and stuff get stuck. We have played around with the nozzles, and though leaves make it to the bucket skimmer, we have a lot that stay in the middle and seem to go around and around pool and miss the skimmer all together.

5. The gutters were not strapped back or connected to the drain system after multiple attempts to get project completed. We waited for a month until we had to go out and purchase materials and finish it ourselves.

6. During the cool coat spraying, it splashed on the stone of my house and now we have grey cool coat splatter on our light house stone. And chipped/scratched the stucco

7. Our name was similar to another clients so we were not getting communications.

8. The entry to our property had to go through our neighbors property. We had a hard time getting their permission due to concerns about damage to their yard. Jason promised us that they would level it and fill with dirt. Jeff ran the bulldozer over it to flatten it out, but no dirt was added and the attitude was that its their problem now, not yours.

9. The dirt brought in to grade after construction did not cover any of the pipes for drainage so we had to bring in extra dirt and do the work ourselves.

So those were our issues that we thought could have been improved.

Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

They installed a brand new pool, they showed us how to take care of it and started the pool up. They worked with us the entire time and the pool looks really good. It was exactly what we wanted. The construction was really good and the weather was a little rocky but...
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Review
#1147249 Review #1147249 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - They Designed and Built Our Inground Pool

We had a project manager throughout the construction, and then a full instruction on how to use it. They delivered on everything they said they were going to. The project was actually completed ahead of schedule! I had a point of contact, but there are multiple people that I was able to reach if I have any needs. It was a fabulous experience, and I'm not easily impressed! Price was competitive and the quality is excellent! I have recommended them to neighbors.
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Review
#1147247 Review #1147247 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - They Installed a Brand New Inground Pool

Their planning, project management, and construction were very well planned out. They built the pool extremely well and there were no hidden fees. They were also very professional, courteous, and handled any problems expeditiously. My family and I are very happy and would recommend them to anyone.
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Review
#1147245 Review #1147245 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - Built and Installed a Pool

It went well. They did a good job.They were professional and did a good job building the pool. They did exactly what they said they were going to do. They built exactly what I wanted. We didn't have to worry about too much. I could call if I had a concern and it was handled.
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Review
#1147248 Review #1147248 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

They built an in-ground pool. Overall it was a really good experience. Especially for my wife and I who never had a pool built. They walked us through all the steps and followed the script of what was going to take place. They actually finished a little ahead of...
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Review
#1147255 Review #1147255 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony & Sylvan had good reviews online and I had them build a free-form pool. Our project manager was Tyson and he was super professional throughout the whole process. Everything was very on time from day one and worked like a well-oiled machine. It all flowed...
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Review
#1147267 Review #1147267 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality

Anthony Sylvan Pool Building Service Top Locations

Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We met with a few pool companies and Anthony & Sylvan came back with a very similar design that everyone else did, but was less expensive. They were very good to deal with. We had full access to the builder, designer and construction crew throughout the whole process....
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Review
#1147261 Review #1147261 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality