Product: Anthony Sylvan Pool Building Service Clear all filters (22 of 22 reviews match)
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony & Sylvan had good reviews online and I had them build a free-form pool. Our project manager was Tyson and he was super professional throughout the whole process. Everything was very on time from day one and worked like a well-oiled machine. It all flowed...
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Review
#1147267 Review #1147267 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Anthony Sylvan's reply to:

Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

I’m so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
Review
#1100584 Review #1100584 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

Don’t be deceived by their sales pitch: “been in business over 70 years.. lifetime warranty…other company’s won’t be around in 10 years… nationwide coverage..we have the best customer satisfaction in the business..we have the best people working for us..Google my name to see all of my positive reviews..We have the best project managers in the country” etc.

Solely based on my personal experience, here is what to expect when you sign a contract with Anthony & Sylvan pools: You will have to pay for the pool in full weeks before the pool is even completed. You will have to do major cleanup of your house, yard, deck, etc after they are “done” since they only construct the pool. Your house will NOT be in the same condition after the completion of the pool as it was before they arrived to your property. They will tell you in the beginning that “you don’t have to deal with any of the subcontractors, we take care of every detail for you, but then when there is a problem (there was an issue with the deck paver subcontractor), I was told that Anthony and Sylvan won’t require a sub to make any repairs, I must contact the sub myself and work out the errors with him directly.

In addition to this, the design consultant (Tim Clarke) made an error with the placement of the (2) LED lights and I now have over 40% of my pool that is dark/no light at night and the wall of the sundeck has too much light on it because he placed/deigned the light too close to the wall (see attached pictures for yourself). I upgraded(additional $) to (2) LED lights to insure I would get the look I ultimately wanted and Tim stated “they w ill see your pool from outer space” yet almost half my pool has no lighting at night due to his design error. Since the beginning Tim stated he would be alongside us throughout the build process yet he has been nowhere to be found after a few weeks of signing the contract and receiving my deposit. He is a true car salesman that tells you what you want to hear.

Kevin (Anthony and Sylvan GM for their Charlotte branch) isn’t willing to help out in any way due to the design error of their design consultant/salesman and he went as far as to say “You and your wife designed the pool with the help of the design consultant. The lighting issue was not an error on our part”. So basically we as the consumer need to be design professionals in order to get the pool of our dreams because their company will take no liability for any errors in the design. All in all, I very much regret every doing business with Anthony and Sylvan Pools and I feel that I was totally taken advantage of.

This bothers me especially since they had no issues taking my $54k of very hard earned money and quickly moved onto the next customer. I realize that no pool company is perfect and all of them will make mistakes, but it is all in how you correct the mistakes.

Per Anthony and Sylvan, they made no mistakes in the design and construction of my pool, it is all on me the consumer. I would not suggest doing business with Anthony and Sylvan.

Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I've wanted a pool for a year and I went with Anthony & Sylvan to build it because they've been in business for so long. My pool is free-form with spa and I like everything about it especially the design and finish. I had really good interactions with their team. The...
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Review
#1024981 Review #1024981 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony & Sylvan Pools is the best of the best and I love our free form pool made by them. There's nothing about it I don't like. I like the way that they handled when I wanted extra stuff and they just made me realize how useless it would be for me. I had no single...
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Review
#1024979 Review #1024979 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony & Sylvan is one of the three major pool builders in the area. We looked into them since they're the better-known pool people and a fellow I work with spoke very highly of them. Dave, our designer, did a great job listening to us. Our pool is a little bit lower...
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Review
#1024982 Review #1024982 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - As Close to Perfect As Any Reasonable Person Could Expect

Anthony Sylvan - As Close to Perfect As Any Reasonable Person Could Expect
Anthony Sylvan - As Close to Perfect As Any Reasonable Person Could Expect
It went as close to perfect as any reasonable person could expect. From our first meeting with their design consultant, through every phase of planning and construction, we were blessed with the epitome of customer service and professionalism. Their employees and sub-contractors were punctual, courteous and efficient. The result is a pool that we're exceptionally pleased with.
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Review
#1000984 Review #1000984 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - It Went Very Smoothly

We had a pool, spa and pavers installed. The designer, Jason Smith, worked very closely with us. He addresses our wants and guided us in the right direction to create the backyard of our dreams. It went very smoothly. The work was done within our expected timeframe. The workers were polite and answered any questions or concerns I had along the way. Our project manager kept on top of the project and went above and beyond our expectations.
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Review
#1011489 Review #1011489 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony & Sylvan designed and built a beautiful free form pool and spa as a part of our backyard renovation. A&S were very easy to work with from the design work and throughout the construction process. The project manager kept in close contact with us and delivered a...
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Review
#1000977 Review #1000977 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Thank you very much for sharing this feedback with us and we'd appreciate the opportunity to better understand your concerns. Please send us an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you.
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Review
#974131 Review #974131 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

The major plus for using this company is the warranty and the comfort and knowing that they have been in the business for a very long time and aren't going anywhere soon. The after build "pool school" was great and they have been responsive to our needs after the work...
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Review
#1011491 Review #1011491 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality