I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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ID
#1266493 Review #1266493 is a subjective opinion of poster.
Location
Austin, Texas
Service
Anthony Sylvan Pool Building Service

Anthony Sylvan - Add a Pool in Backyard

Anthony & Sylvan Pools, Houston, finished our new pool in spring of 2016 and we are completely thrilled with the pool AND the company. We have been swimming for about a year and a half now. We chose A&S pools after reading hundreds of reviews and interviewing 4 pool companies, and I was familiar with them for having built many pools in my home state and ones I grew up swimming in. We first interviewed A&S two years ago, and had Phil at the Houston location draw up a design for us. We also interviewed a small company that had built some neighbors pools. We weren't impressed with the smaller company's ideas and what they said during the interview. At the time we had too much going on and placed the idea on hold for a while. Then we called Phil from A&S again recently (which was 2 years later) and told him we were ready, and wanted to get his new pricing and had a few design changes for him. He still had our design on file, and he came out to discuss it further. We interviewed 2 additional other companies just to be fair and help make the decision, for a total of 4 companies in all. We showed them all a collection of photos that we had found on the internet of what we wanted. They all listened and came up with similar designs to each other but we noticed that they all had different design elements, materials, warranties and were including (or not including) different things. Some said we definitely needed something, and the other company said you definitely don't want that. There were pretty big differences. Once we realized this, we told them all that we needed to compare apples to apples and had them all build the same pool on paper with the same dimensions and same choice of materials. This resulted in them almost coming in about $1000 from each other. Finally the decision became obvious when we went with how comfortable with the company we were, keeping in mind the different guarantees, and the hundreds of reviews we looked at. Some companies had no reviews or just as many bad as good. We decided that we could NOT go wrong with Anthony Sylvan with how much BETTER their reviews were than everyone else, and again the fact that I was familiar with the company already. It seemed like the smartest and safest bet, also with someone that has been in business for over 70 years, and not changing their name because of bad practices like other companies. Boy were we right. I don't know how many times during the build we said "Wow am I glad we chose Anthony Sylvan and not one of the others." Our pool is about 26,000 gallons of pool and spa combined. They finished it in only 28 days from dig to water. 28 days! We did have good weather thru 90% of the project. This exceeded our expectations because we were told 6-8 weeks. We are used to contractors so we thought maybe 8-12 weeks. This was an end of winter/early spring build, so they were less busy than in the summer. Michele in scheduling provided us with a schedule online for each task to be completed that we could refer to. This was adjusted by Michele for rain and crew availability. It was nice to follow along. She was magnificent during the whole process. Their local pool showroom did not have a ton of choices of materials available, so we asked them what local tile companies supplied them, and we went to the massive show rooms of the tile companies and chose what we wanted, and then told A&S what the names were and it was not a problem at all. Glad we did! The workmanship on the pool is excellent. Lupe our project manager was great and everything is working as it should. There were small things along the way that needed attention, but we told A&S and they took care of all items quickly. We even made quite a few small changes to the pool along the way as we saw it being built and thought about things. A&S was great about accepting the changes and making it happen. As long as it isn't too late in each phase, you can do so, but of course be conscious of where they are in the process, and keep it to a minimum. We widened the pool by 4 feet and added decking square footage. Glad we did. At then end we had pool school with Brad that showed us how to operate it and take care of it. He knows what he is doing and was a very professional teacher. Also John helped us program our pool lights and did an excellent job as well. We didn't have ANY unexpected costs come up from A&S. That was a pretty huge deal to us and was a concern while interviewing the 4 companies. Some of the others we interviewed said that if the pool caved in after the dig and before gunnite due to heavy rain, that they would split the cost with us, or come to some kind of deal! Other people have been charged thousands by them for that. No way! A&S covers that, and even though it wasn't an issue for us, it was comforting to know that it would be covered. They were very trustworthy and their estimates were right on. No extra costs for plumbing nor electrical. The price of the contract was the price the pool cost. We are extremely happy we chose Anthony Sylvan to build our pool. Everyone involved was great, and we give them 5 stars as a company. As good as it gets! People that have come to see our pool say it's one of the best pools they have seen. Lots of compliments. It continues to be great in workmanship and operation. We are thrilled with our pool. They are a solid company with a ton of great reviews and happy customers, and we are added to that list. -Mark and Kelli, Houston
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147244 Review #1147244 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality

Anthony Sylvan - They Installed a Brand New Inground Pool

Their planning, project management, and construction were very well planned out. They built the pool extremely well and there were no hidden fees. They were also very professional, courteous, and handled any problems expeditiously. My family and I are very happy and would recommend them to anyone.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147245 Review #1147245 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality

Anthony Sylvan - They Designed and Built Our Inground Pool

We had a project manager throughout the construction, and then a full instruction on how to use it. They delivered on everything they said they were going to. The project was actually completed ahead of schedule! I had a point of contact, but there are multiple people that I was able to reach if I have any needs. It was a fabulous experience, and I'm not easily impressed! Price was competitive and the quality is excellent! I have recommended them to neighbors.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147247 Review #1147247 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality

Anthony Sylvan - Built and Installed a Pool

It went well. They did a good job.They were professional and did a good job building the pool. They did exactly what they said they were going to do. They built exactly what I wanted. We didn't have to worry about too much. I could call if I had a concern and it was handled.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147248 Review #1147248 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality

Anthony Sylvan - I Highly Recommend This Company

They installed a brand new pool, they showed us how to take care of it and started the pool up. They worked with us the entire time and the pool looks really good. It was exactly what we wanted. The construction was really good and the weather was a little rocky but they were respectful of the property and cleaned up after themselves. The construction manager had really good communication and kept us up on everything that was happening with the project and we were really pleased. They payments were great and they made it easy to pay on their website and the experience was so much better than what we though it would be. I highly recommend this company.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147249 Review #1147249 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality

Anthony Sylvan - A Really Good Experience

They built an in-ground pool. Overall it was a really good experience. Especially for my wife and I who never had a pool built. They walked us through all the steps and followed the script of what was going to take place. They actually finished a little ahead of schedule. They did really well, I didn't have much to complain about if anything. We were happy about the finished product and haven't had any problems since we had the pool. We've been given a lot of compliments on how it looks. It fits well within our backyard. We'll use them again if we decide to move.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147255 Review #1147255 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality

Anthony Sylvan - They Installed a Pool

It went really well. We met with a few pool companies and Anthony & Sylvan came back with a very similar design that everyone else did, but was less expensive. They were very good to deal with. We had full access to the builder, designer and construction crew throughout the whole process. We had a few changes along the way that they were more than willing to implemenet with no additional cost. Since then we've had minor issues with the pool and they always come out right away to fix the issue.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147261 Review #1147261 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality

Anthony Sylvan - They Built an In-Ground Swimming Pool

We were really happy with the designer who first designed the pool. He was real good at doing that but not over selling us with additional things, no push in sales. We went with the most swimming space we could get with our budget. The construction guys were always on time once the work started. We had no complaints whatsoever. We've already recommended them to others who have asked us about our pool. They pretty much promised what they sold us. We're very happy with the job.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147262 Review #1147262 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality

Anthony Sylvan - Built a Brand New In Ground Pool

They were really good. They hand held us through the whole process. We went though the township board to get approval. They designed a beautiful pool. We're still using their maintenance package. They'be been a very good pool company.
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Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147266 Review #1147266 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality

Anthony Sylvan - Super Professional Throughout the Whole Process

Anthony & Sylvan had good reviews online and I had them build a free-form pool. Our project manager was Tyson and he was super professional throughout the whole process. Everything was very on time from day one and worked like a well-oiled machine. It all flowed together really well and Tyson kept us informed as to what was going on and the timeline, which was really great. Our pool has a really beautiful design and it goes from three and a half feet to six feet. It has a spa that flows into the pool which I really like. There’s a little bubbler fountain too and a tanning deck that I really enjoy because it's good for small children to splash around and not yet into swimming. The dogs like to get into that part as well.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147267 Review #1147267 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Good quality
Anthony Sylvan's reply to:

Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

I’m so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
ID
#1100584 Review #1100584 is a subjective opinion of poster.
Service
Anthony Sylvan Pool Building Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

Don’t be deceived by their sales pitch: “been in business over 70 years.. lifetime warranty…other company’s won’t be around in 10 years… nationwide coverage..we have the best customer satisfaction in the business..we have the best people working for us..Google my name to see all of my positive reviews..We have the best project managers in the country” etc.

Solely based on my personal experience, here is what to expect when you sign a contract with Anthony & Sylvan pools: You will have to pay for the pool in full weeks before the pool is even completed. You will have to do major cleanup of your house, yard, deck, etc after they are “done” since they only construct the pool. Your house will NOT be in the same condition after the completion of the pool as it was before they arrived to your property. They will tell you in the beginning that “you don’t have to deal with any of the subcontractors, we take care of every detail for you, but then when there is a problem (there was an issue with the deck paver subcontractor), I was told that Anthony and Sylvan won’t require a sub to make any repairs, I must contact the sub myself and work out the errors with him directly.

In addition to this, the design consultant (Tim Clarke) made an error with the placement of the (2) LED lights and I now have over 40% of my pool that is dark/no light at night and the wall of the sundeck has too much light on it because he placed/deigned the light too close to the wall (see attached pictures for yourself). I upgraded(additional $) to (2) LED lights to insure I would get the look I ultimately wanted and Tim stated “they w ill see your pool from outer space” yet almost half my pool has no lighting at night due to his design error. Since the beginning Tim stated he would be alongside us throughout the build process yet he has been nowhere to be found after a few weeks of signing the contract and receiving my deposit. He is a true car salesman that tells you what you want to hear.

Kevin (Anthony and Sylvan GM for their Charlotte branch) isn’t willing to help out in any way due to the design error of their design consultant/salesman and he went as far as to say “You and your wife designed the pool with the help of the design consultant. The lighting issue was not an error on our part”. So basically we as the consumer need to be design professionals in order to get the pool of our dreams because their company will take no liability for any errors in the design. All in all, I very much regret every doing business with Anthony and Sylvan Pools and I feel that I was totally taken advantage of.

This bothers me especially since they had no issues taking my $54k of very hard earned money and quickly moved onto the next customer. I realize that no pool company is perfect and all of them will make mistakes, but it is all in how you correct the mistakes.

Per Anthony and Sylvan, they made no mistakes in the design and construction of my pool, it is all on me the consumer. I would not suggest doing business with Anthony and Sylvan.