Anthony Sylvan's reply to:

Anthony Sylvan - Not happy at all.

I'm very sorry to hear this and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you.

Sincerely,

Kevin
Customer Care
ID
#1639295 Review #1639295 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Pros
  • Pool options
Cons
  • Lack of communication and not getting the job dome
  • Customer service communication
  • Poor customer service
Reason of review
Bad quality
Preferred solution
Full refund

The excavator decided to raise our pool 6 inches from the plans A&S had which were also too high and we are now left with a pool that sits way above our back door but only about 12 feet away. Because of this our patio either required a step up from our back door or a slope. We went with the slope because the step would have limited our patio space Sad . Our yard also required a lot of extra grading because of the height of the pool and it just looks bad.

About midway through our project I fired our project manager after he walked toward me shaking his finger at me and telling me how wrong I was about an issue that ended up being an error on the part of the crew.

Our emails, calls and texts go completely unanswered. Even wrote to Thatcher Butcher on Monday thinking we might get somewhere and have gotten no reply. Not even a quick note to say he is looking into our concerns.

We have asked others to come see the elevation of our pool and that gets ignored.

Our light keeps falling out and limits the area of the pool we can use while we wait for them to send someone to fix it, which has taken more than a week. Our pool was completed on August 9th.

We chose this company based on what we thought was a good reputation and instead couldn't be more disappointed. There have been so many other problems along the way. The customer service is just awful. The amount of money paid is absurd compared to the treatment we have received. I would NEVER recommend this company to anyone and everyone who comes over and asks about our crazy sloped patio gets to hear all about the awful work that was performed.

1 comment
Kelly R
#1754552

No response at all. This company is deplorable.

Anthony Sylvan - Installed a New Swimming Pool

They had a really excellent service. They had organized project management, direct communication with the project manager, answered all my question in a timely manner and the product was excellent. They finished the job early.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710396 Review #1710396 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - New Pool Construction

Great! They were on time and professional. They installed a pool on May and put in a salt water system this July.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710393 Review #1710393 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - Wonderful Job

They did it very smoothly and quickly. They did a wonderful job. Very professional, on time, and we had no problem after the pool was installed. They put in a pool in my backyard
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710400 Review #1710400 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - New Pool Installation

It went great, they gave me everything I wanted and they put attention to my needs. They did a pool installation service.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710404 Review #1710404 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - Pool Installation

It been good. Explain everything and clean up after themselves. Did a good job.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710438 Review #1710438 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - New Pool Install

It was extremely well. The final product exceeded our expectations
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710437 Review #1710437 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - Worth the Cost

They are outstanding. I'm a first time pool owner so I didn't know anything about pool. The design person that we work with was extremely informative. Told us some of the ideas. The design stage was excellent. The construction was excellent. You could see steady progress because they were coming in. The pool was completed towards the end of December. The whole crew was informative. The installation was impressive. It's worth the cost. They installed a pool.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710435 Review #1710435 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - Above and Beyond

They did a beautiful job. The customer service managers were very attentive and took time to explain everything in detail. They went above and beyond in the customer service area. The pool looks great and I would highly recommend them. I would definitely hire them again. They installed a new pool at my home.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710433 Review #1710433 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - New Pool Installation

Overall is was a precise job. Everything went very professionally and stayed on plan.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710430 Review #1710430 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - Installed Swimming Pool and Patio

It was nice, they coordinated with other contractors to do the job correctly. They are great, the weather last year was terrible so it was kind of delayed but he always let us know how things were going and don't leave us just hanging, he was just honest. The price was very competitive but reasonable and I would highly recommend them. They installed pool for us and did a nice pool deck and a patio beside it.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710429 Review #1710429 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - New Pool Installation

Wonderful! From start to finish, Donald Feathers kept us informed, kept us in the circle and made sure that the workers were doing the right job. They have a very good people skills. I recommend them to anybody. They installed our pool.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710424 Review #1710424 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - Finished in a Timely Manner

It went very very well, they finished the job in a timely manner despite of the hurricane, they keep in touch and they are very good to work with. They finished installing the pool and advised me how to maintain it.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710451 Review #1710451 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - Easy From Start to Finish

It was great, it was easy from start to finish, they took care of everything and they answered all my questions. They install a new pool.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710449 Review #1710449 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - Very Helpful

It was great! I think they were very helpful throughout the whole process. It was a new pool installed
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710448 Review #1710448 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation