Anthony Sylvan's reply to:

Not happy at all. | Anthony Sylvan

I'm very sorry to hear this and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you.

Sincerely,

Kevin
Customer Care
Review
#1639295 Review #1639295 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Pros
  • Pool options
Cons
  • Lack of communication and not getting the job dome
  • Way my problem was handled
  • Poor customer service
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • worst pool company
  • Communication Issues

The excavator decided to raise our pool 6 inches from the plans A&S had which were also too high and we are now left with a pool that sits way above our back door but only about 12 feet away. Because of this our patio either required a step up from our back door or a slope. We went with the slope because the step would have limited our patio space Sad . Our yard also required a lot of extra grading because of the height of the pool and it just looks bad.

About midway through our project I fired our project manager after he walked toward me shaking his finger at me and telling me how wrong I was about an issue that ended up being an error on the part of the crew.

Our emails, calls and texts go completely unanswered. Even wrote to Thatcher Butcher on Monday thinking we might get somewhere and have gotten no reply. Not even a quick note to say he is looking into our concerns.

We have asked others to come see the elevation of our pool and that gets ignored.

Our light keeps falling out and limits the area of the pool we can use while we wait for them to send someone to fix it, which has taken more than a week. Our pool was completed on August 9th.

We chose this company based on what we thought was a good reputation and instead couldn't be more disappointed. There have been so many other problems along the way. The customer service is just awful. The amount of money paid is absurd compared to the treatment we have received. I would NEVER recommend this company to anyone and everyone who comes over and asks about our crazy sloped patio gets to hear all about the awful work that was performed.

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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Review
#1354075 Review #1354075 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Tags
  • worst pool company
Anthony Sylvan's reply to:

Warranty Work | Anthony Sylvan in Jessup, Maryland

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1330126 Review #1330126 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Our pool is a year old and we had 2 tiles fall off in June. Called customer service and was told the soonest any one could look at the pool was July 17th .

Hugh Kilpatrick arrived on the 17th and said the pool had more problems then the tiles and 10' of copping would need removed and replaced . I explained that we would like this work completed asap. August 15th and still not a single call from Anthony & Sylvan to schedule the repairs .

I have called Hugh 2 times with no return call. It saddens me to think that I recommended this company to a friend who used them to install there pool and they have had problems also.

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
View full review
Review
#1256683 Review #1256683 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

They Installed a Brand New Pool | Anthony Sylvan

They did a really good job of listening to what I wanted. I didn't ever have to repeat myself. They didn't give me canned responses. They really cared about putting a pool in the ground that met my family and I's needs. In the midst of Hurricane Harvey my pool never overflowed, that's the design of irrigation system and installation of this pool.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1147252 Review #1147252 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Good customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

They Were Wonderful | Anthony Sylvan

We had a preform pool built with a waterfall cove. They were wonderful. Phil was our designer. I gave him a picture of what I wanted and he was able to make it his own. The project manager was Roberto. He was very easy to work with. Their scheduler was amazing too. They were installing a part of the pool background incorrectly not what we had pictured. All it took was one phone call and they came right out and corrected it. I would highly recommend them for a long term relationship with the warranties they have on the pool
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1147253 Review #1147253 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Impressed With Anthony & Sylvan | Anthony Sylvan

Installed an in-ground pool as well as a concrete deck around the part of the pool that is raised above the ground since I live on a hill. It's beautiful. I talked to several pool companies and I was impressed with Anthony & Sylvan. They kept everything very, very clean. Everything looks very nice and I ended up with a wonderful pool. They even cleaned the street if they got gravel on the street. My neighbors couldn't believe it. The pool quality is really good and I am extremely happy with it. They even followed up after and sent a pool guy out to give me a little training. I called them out several times and they always came right out to resolve any issues and explained to me what I was doing wrong.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1147263 Review #1147263 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Outstanding Quality | Anthony Sylvan

They installed a swimming pool. The overall product and the quality of the work was just outstanding. If you're going to invest such a high dollar amount into a pool I would definitely recommend Anthony & Sylvan.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1147268 Review #1147268 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Good quality

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