Anthony Sylvan - On Time and Professional

Great! They were on time and professional. We had a pool installed in our backyard.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710459 Review #1710459 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - Excellent Job

They did an excellent job. They were the most expensive of the estimates but we went with them for the lifetime warranty on the drainpipe and leaks. They also gave a lifetime warranty on the waterfalls as well. They used the next size up on the standard rebar which no other company offered. The end result was good and they stood behind their work throughout the whole process. We would highly recommend them and would definitely consider hiring them again. They installed a pool at my home.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710457 Review #1710457 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - New Pool Installation

The sales person was very knowledgeable and responsive. The guy who was in charge on the bill was very competent and answered all our questions.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710455 Review #1710455 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - Installed New Pool

It was great. Very knowledgeable and on time.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710461 Review #1710461 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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ID
#1354075 Review #1354075 is a subjective opinion of poster.
Location
Mechanicsburg, Pennsylvania
Service
Anthony Sylvan Swimming Pool Installation
Anthony Sylvan's reply to:

Anthony Sylvan - Bad and getting worse

Thank you for bringing these concerns to our attention and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
ID
#1332873 Review #1332873 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse

After installation of my pool no-one seems to want to help with the issues I have been having - I attached me last email that was sent a few days ago - I haven't heard back from anyone yet again.

Hi Jessica,

I did not realize that the final inspection wasn’t complete? I do remember the inspector coming out at the end of the year last year and meeting with my electrician for his final? But I actually thought there was an inspection completed after that?

In addition to that I actually have a few issues on the pool and the work itself. When the pool coping was done last year the guys that installed the coping got caught in a torrential downpour. Which caused all of the pointing to flake off and stain. They did recognize there was an issue and came back to grind everything out and re-point. The only problem was that it was without any notice and I had other workers there doing landscaping and other projects so they could not work then. They never returned after that. I’ve since called service a few times with no response. Angelo from your company who opens the pool for us also made note of it this year when he came to do our salt Indoctrination but I still haven’t heard from anyone.

Angelo realized at the time of our salt indoctrination that the flow sensor was bad so he scheduled a warrantee service and made note of the coping. He also realized and noted that we never received our push-in Aussie eyeballs for the Jacuzzi jets part of the pool. He said they will be brought out and installed when they return to replace the sensor. When they came out to do the salt water sensor repair the guy said he was never given the eyeballs? I finally wound up having to go up there and just buy them from the store in Westchester last week because no-one could find them. I have a copy of angelos report stating the coping and eyeballs need to be taken care of. Since then I’ve now noticed that the blower is not working on the that part of the pool? I do understand things go wrong and repairs are needed but once they are noted I think they should be taken care of as soon as possible. Every time I called on the coping problem and the eyeballs I was told that its a “different department” and they couldn’t help me? The pool itself isn’t even 1 year old yet and these issues along with the blower not working now just seem like a little too much. I’m really hoping someone can take care of these issues promptly and without me having to keep calling for service. The pool itself is really great I’m just disappointed at the lack of response on these issues.

Thanks,

Anthony Sylvan's reply to:

Anthony Sylvan - Warranty Work

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
ID
#1330126 Review #1330126 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Our pool is a year old and we had 2 tiles fall off in June. Called customer service and was told the soonest any one could look at the pool was July 17th .

Hugh Kilpatrick arrived on the 17th and said the pool had more problems then the tiles and 10' of copping would need removed and replaced . I explained that we would like this work completed asap. August 15th and still not a single call from Anthony & Sylvan to schedule the repairs .

I have called Hugh 2 times with no return call. It saddens me to think that I recommended this company to a friend who used them to install there pool and they have had problems also.

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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1 comment
William B
#1489536

Warranty Department is the worst!

Resolved
ID
#1256683 Review #1256683 is a subjective opinion of poster.
Location
West Chester, Pennsylvania
Service
Anthony Sylvan Swimming Pool Installation

Anthony Sylvan - They Installed a Brand New Pool

They did a really good job of listening to what I wanted. I didn't ever have to repeat myself. They didn't give me canned responses. They really cared about putting a pool in the ground that met my family and I's needs. In the midst of Hurricane Harvey my pool never overflowed, that's the design of irrigation system and installation of this pool.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147252 Review #1147252 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Good customer service

Anthony Sylvan - They Were Wonderful

We had a preform pool built with a waterfall cove. They were wonderful. Phil was our designer. I gave him a picture of what I wanted and he was able to make it his own. The project manager was Roberto. He was very easy to work with. Their scheduler was amazing too. They were installing a part of the pool background incorrectly not what we had pictured. All it took was one phone call and they came right out and corrected it. I would highly recommend them for a long term relationship with the warranties they have on the pool
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147253 Review #1147253 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Good quality

Anthony Sylvan - Impressed With Anthony & Sylvan

Installed an in-ground pool as well as a concrete deck around the part of the pool that is raised above the ground since I live on a hill. It's beautiful. I talked to several pool companies and I was impressed with Anthony & Sylvan. They kept everything very, very clean. Everything looks very nice and I ended up with a wonderful pool. They even cleaned the street if they got gravel on the street. My neighbors couldn't believe it. The pool quality is really good and I am extremely happy with it. They even followed up after and sent a pool guy out to give me a little training. I called them out several times and they always came right out to resolve any issues and explained to me what I was doing wrong.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147263 Review #1147263 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Good quality

Anthony Sylvan - Outstanding Quality

They installed a swimming pool. The overall product and the quality of the work was just outstanding. If you're going to invest such a high dollar amount into a pool I would definitely recommend Anthony & Sylvan.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1147268 Review #1147268 is a subjective opinion of poster.
Service
Anthony Sylvan Swimming Pool Installation
Reason of review
Good quality