Reply by Anthony Sylvan

I'm so sorry to hear this and thank you very much for bringing these concerns to our attention. I'd really appreciate the opportunity to speak with you to better understand your concerns and to work with you to try to find a postive resolution. To get started, please send me an email,, with the best phone # to reach you.

I hope to speak with you soon.

Very Sincerely,

Customer Care
Austin, Texas


We bought a house with a pool built by Anthony/Sylvan. The pool has developed cracks in the pool and rusting on the deck. We brought in an independent adjustor to look at the problem and he told us it was to due substandard materials and shoddy workmanship. We called A&S and were told that the pool was out of warranty!

The pool was built in 2006!!!! What the ***!! They are not a reputable company and we hired a indepent contractor to fix it.

Needless to say he found more problems! Beware of this company! There are better ones out there.

Product or Service Mentioned: Anthony Sylvan Pool.

Monetary Loss: $55.

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They lie and mislead to take your money they don't care about the subpar construction and lax building practices. The company is UNETHICAL!!!! STEER CLEAR OF THE BAD EXPERIENCE!


Contact Alec at 1-215-489-5625 He said to me that he was hired to settle all complaints over the past 10 years. He only had the authority to offer me $100.

Don't let him try to intimidate you.

As long as you tell the truth you can post your complaints anywhere you want. Let's follow Alec to see if he actually starts settling these issues oris this just another Anthony Sylvan promise ther are not going to keep!


I know of nothing you buy and have installed in your home that you then sell to someone and 4 years later expect the warranty to apply to you the new owner!

Even other products with "lifetime" warrantys apply "as long as YOU own the product, selling them ends it.


I'm very glad I used this site to help make my decision. After reading this I did some more investigation and found that this was a common responce and could not find any one that had a good experience with this pool builder. It pays big dividend's to check out shoddy pool builders like anthony sylvan, buyer beware do your home work on these horrible pool builders