Anthony Sylvan's reply to:

Not happy at all.

I'm very sorry to hear this and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you.

Sincerely,

Kevin
Customer Care
ID
#1639295 Review #1639295 is a subjective opinion of poster.
Pros
  • Pool options
Cons
  • Customer service communication
  • Way my problem was handled
  • Poor customer service
Reason of review
Bad quality
Preferred solution
Full refund

The excavator decided to raise our pool 6 inches from the plans A&S had which were also too high and we are now left with a pool that sits way above our back door but only about 12 feet away. Because of this our patio either required a step up from our back door or a slope. We went with the slope because the step would have limited our patio space Sad . Our yard also required a lot of extra grading because of the height of the pool and it just looks bad.

About midway through our project I fired our project manager after he walked toward me shaking his finger at me and telling me how wrong I was about an issue that ended up being an error on the part of the crew.

Our emails, calls and texts go completely unanswered. Even wrote to Thatcher Butcher on Monday thinking we might get somewhere and have gotten no reply. Not even a quick note to say he is looking into our concerns.

We have asked others to come see the elevation of our pool and that gets ignored.

Our light keeps falling out and limits the area of the pool we can use while we wait for them to send someone to fix it, which has taken more than a week. Our pool was completed on August 9th.

We chose this company based on what we thought was a good reputation and instead couldn't be more disappointed. There have been so many other problems along the way. The customer service is just awful. The amount of money paid is absurd compared to the treatment we have received. I would NEVER recommend this company to anyone and everyone who comes over and asks about our crazy sloped patio gets to hear all about the awful work that was performed.

1 comment
Kelly R
#1754552

No response at all. This company is deplorable.

Anthony Sylvan's reply to:

Poor Customer Service

I'm so sorry to hear this and I'd appreciate the opportunity to better understand your concerns and to try to find a positive resolution. Unfortunately, we were not able to locate an account based on the feedback provided. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone number you can be reached at.

Sincerely,

Kevin
Customer Care
ID
#1596629 Review #1596629 is a subjective opinion of poster.
Cons
  • Poor communication
  • Poor customer service
  • Way my problem was handled
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

We agreed to a split renovation in August of 2018 and the coping and tile work was completed at the end of September. My wife contacted Matt Morrison on September 27th about an issue with the tile work and spillway on the dam wall. The tile work and grouting was uneven. The grout line on the dam wall expanded from 1/4 of an inch to 3/4 of an inch and the wall was not square. we received no response, so we contacted Corey Coughenour in October. Corey decided that it would be best addressed in the spring.

Before the crew came to resurface the pool, we asked if someone would be able to come out and address the issue with the dam wall. We were told that the crew would address the issue on the second day before the pool was resurfaced. When the crew arrived, I spoke to them about the issue, which they knew nothing about, so I asked them to contact the Corey. When we returned home from work, the pool had been resurfaced and the issue with the wall and tile had not been fixed. I called and spoke to Michelle and she asked me to send her pictures of the issue, so I did. She called back later and said they would send someone out to look at the problem.

After almost a month of constant phone calls an emails to try and get someone to come out to look at the issue, we finally were able to get an appointment for someone from Anthony and Sylvan to come out to our house on June 5th to look at the issues. My wife took the day off from work and spent a majority of the day working in the front and backyard and no one ever showed up. When she called Michelle, my wife was told that someone had been there and found no issues. When I asked what time or who had been to the house, no one could provide me with an answer, so I just figured that no one had ever showed up.

After three more weeks of phone calls and emails, Jack Niebuhr finally called and made an appointment to come to our house on June 25th. Jack filed a report and said that someone would be in touch shortly. That was three weeks ago, and no one with the company has called or emailed.

I have called or emailed eight different people at the company, including the general manager, the sales manager, the renovation construction manager, the construction manager, and the aftermarket construction experience manager, all of whom never responded or failed to respond in a timely manner.

In my 13 years as a homeowner, it's the worst customer service experience I've ever encountered. We've been fighting with them for ten months to make a repair that can be completed in less than an hour.

Everything On Time

It was great. Everything was on time. There were minor delays due to the weather which was not their fault. The finished product was amazing. They have a project manager that's easy to get a hold of. They put complete in-ground pool.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710388 Review #1710388 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Horrible company

I'm so sorry to hear this and I'd appreciate the opportunity to speak with you to better understand your concerns, and to try to find a positive resolution. Unfortunately, we were unable to locate an account based on the feedback provided. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone number to be reached at. I hope to speak with you soon.

Sincerely,

Kevin
Customer Care
ID
#1592541 Review #1592541 is a subjective opinion of poster.
Cons
  • Pulled a fast one on me
  • Unprofessionalism
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Anthony Sylvan - Horrible company

We chose this company because they gave a warranty for as long as we own the pool... Problem is, they do not honor their warranty.

They argue, they talk over you, and they try to worm their way out of their warranty. I would not recommend this company because of their dishonesty.

Did A Great Job

It's fabulous they did a great job, they clean up after themselves, they set a scheduling and the design team was amazing. They install a brand new concrete pool.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710390 Review #1710390 is a subjective opinion of poster.

They Stand After Their Work

Wonderful company.The pool is beautiful. Excellent on how to run the pool and good at answering questions. Very helpful. Wonderful pool maintenance service. They stand after their work and continue to help you after the work. New concrete pool
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710389 Review #1710389 is a subjective opinion of poster.

Phenomenal Service

The service was phenomenal. The followed up was great. The project manager was the best and most outstanding. The workers were very timely and respectful of the property.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710391 Review #1710391 is a subjective opinion of poster.

It Went Really Great!

It went really great. The designer and the project manager were great. They were very knowledgeable, prompt and answered all my questions. The best part is that they have warranty in their equipment and stuff.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710398 Review #1710398 is a subjective opinion of poster.

Everything Went Great!

Everything went great. All the workers were great, cleaned up well each day, did a great job. Their design person was absolutely great and also the project manager.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710397 Review #1710397 is a subjective opinion of poster.

Installed a New Swimming Pool

They had a really excellent service. They had organized project management, direct communication with the project manager, answered all my question in a timely manner and the product was excellent. They finished the job early.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710396 Review #1710396 is a subjective opinion of poster.

New Pool Construction

Great! They were on time and professional. They installed a pool on May and put in a salt water system this July.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710393 Review #1710393 is a subjective opinion of poster.

Excellent Service

Their service was excellent and I have nothing but high priest for them. They were helping me get a winter safety cover and they installed my pool.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710399 Review #1710399 is a subjective opinion of poster.

Wonderful Job

They did it very smoothly and quickly. They did a wonderful job. Very professional, on time, and we had no problem after the pool was installed. They put in a pool in my backyard
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710400 Review #1710400 is a subjective opinion of poster.

Quick and Professional

It was good, really quick and they were professional. There are couple of little issue that came up but they were very responsive and were able to fix it.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710403 Review #1710403 is a subjective opinion of poster.

New Pool and Spa

They were very responsive to our needs and when we had problems they were very quick to resolve them. They were great to work with.
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Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1710402 Review #1710402 is a subjective opinion of poster.