Anthony Sylvan's reply to:

Problem with property line

Hello Laura,
Thank you for reaching out to us and bringing these concerns to our attention. I'd like to help you get copies of whatever documents you need that we may still have on file. To get started, please send us an email to customercare@anthonysylvan.com, with the address associated with your account, and the best phone number you can be reached at.
I hope to speak with you soon.
Sincerely,
Kevin
Customer Care
author's review
ID
#2238684 Review #2238684 is a subjective opinion of poster.
Preferred solution
Documents
New Reviewer

You guys built a pool for me years back and I went to sell my house and the city is saying that you built it over the build line. I need proof that the city agreed to allow you to build a house and it went through the final inspection.

The city has it incomplete. I cannot close on my house until I have proof which is on October 29

Helpful 0 Not helpful 0
Report
New Reviewer
Anthony Sylvan's reply to:

Not finished my pool costruction yet

Hello Carlos, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email...
View full review
Helpful 0 Not helpful 0
Report
ID
#2229626 Review #2229626 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Release of lein letter

Hello Wes,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#2227400 Review #2227400 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

No answer. No response.

Unacceptable. Not happy.

This says Ive only entered 4 words. Also unacceptable

User's recommendation: Go with a pool company that returns calls and answers phone.

Helpful 0 Not helpful 0
Report
New Reviewer
Anthony Sylvan's reply to:

The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.

Hello Glyssel, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an...
View full review
Helpful 1 Not helpful 0
Report
ID
#2180503 Review #2180503 is a subjective opinion of poster.
New Reviewer

Problems Unanswered/Nonresponsive

I purchased a pool in VA, and after having a 7+ month installation (3 months longer than stated), I identified plaster issues. I was assured they would be addressed prior to opening this year. That was November 2019. It's now the last week of August and still the issues with my plaster and tile have not been addressed. I've sent several emails and absolutely nothing has encouraged their response to get these issues addressed. Schedule and cancellation, make me revenues warranty work, schedule and cancel again. Emails are no longer even returned....

User's recommendation: Buyer Beware!!!

View full review
Helpful 1 Not helpful 0
Report
ID
#2133433 Review #2133433 is a subjective opinion of poster.
Location
Montgomery, Pennsylvania
Pros
  • Lower cost
Cons
  • Customer service communication
  • Makes you feel sorry you bought pool
  • Poor customer service
Preferred solution
Fix my pool
Anthony Sylvan's reply to:

Totally dissatisfied with Anthony Sylvan pools Katy TX. My backyard has been looking like a war zone for 3 months and the pool is still not completed after more than 3 months

Hello Greg,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#2086868 Review #2086868 is a subjective opinion of poster.
Loss
$10000
Preferred solution
Fire Joe DeAlba and Mike the garden gnome and start over with a staff that knows how to keep a schedule
New Reviewer
Totally dissatisfied with Anthony Sylvan pools Katy TX. My backyard has been looking like a war zone for 3 months and the pool is still not completed after more than 3 months

We call and cannot get your reps on the phone. They show up when they want which unfortunately is not frequent.

They have failed to order parts on time and when they do and install the parts, they do not work. We still have to wallow through the mud, incomplete yard after the disaster, just to control the lights or filter pumps.

This has been one of the worst experiences we have had during the construction of our home - Never Never will we use AS pools again

User's recommendation: we will tell everyone we know NOT to use Anthony Sylvan to build their pool.

Helpful 0 Not helpful 0
Report
Anthony Sylvan's reply to:

Plaster looks horrible after 2 years

Hello Michael,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#1977289 Review #1977289 is a subjective opinion of poster.
Preferred solution
Fix it.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Anthony Sylvan - Plaster looks horrible after 2 years
Anthony Sylvan - Plaster looks horrible after 2 years
Anthony Sylvan - Plaster looks horrible after 2 years

The plaster on my pool looks like it has dirt stains throughout the sides and bottom. Very visible and embarrassing.

The pool is just over 2 years old. A warranty claim was denied due to the warranty only covering plaster stains for one year.

I understand this. However just be warned, if you want a pool that will look good for longer than 2 years I would avoid this company.

I avoided rating the company due to no option available below one star.

User's recommendation: Avoid this company. This is my third pool and have never seen anything like this.

Helpful 0 Not helpful 0
Report
Anthony Sylvan's reply to:

TERRIBLE

Hello Colleen,

Thank you for taking the time to speak with me, and bringing these concerns to our attention. Per our previous conversation, we remain committed to working towards a positive resolution.

Sincerely,
Owen
Customer Care
author's review
ID
#1925226 Review #1925226 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Everything they did had an issue. It has been almost a year and the issues are still not corrected.

We have consistently emailed and provided photos from day 1 and they still refuse to correct the issues. The customer service is horrific, the quality is horrific. They couldn't even install a diving board correctly, which is probably the easiest part of the pool installation process. Stay away, you won't get what you pay for.

Check reviews on BBB and Google, most are not good.

Also there is a ruling from a complaint with the Attorney General in New Jersey that can be searched on Google and read. It seems to be all the same complaints over and over and they just continue to ignore them.

User's recommendation: STAY AWAY.

Helpful 0 Not helpful 0
Report
Anthony Sylvan's reply to:

Construction experience was a headache that continues; customer service non-existent

Hello Mike and Mary,

I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.

I hope to speak with you soon.

Sincerely,

Owen
Customer Care
author's review
ID
#1882394 Review #1882394 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Update by user Jun 29, 2020

Detailed email sent on May 29, 2020, to customer service after phone call with Owen... cc'd to various higher-ups (CEO, etc) NO response as of 6/29/2020.

Re-sent same email today.Pool opening has been yet another hassle and disappointment. We still do not have parts needed, rim on light inside of pool has fallen off, "time dogs" to set stop/start on pool pump timer were not provided.

Again... no response....

Original review posted by user Apr 21, 2020

Contract signed Dec 2017 with promise of starting as soon as we closed on house under construction. Gave notice as soon as we had closing date (4/25/18); pool was not started until mid-June; completed mid-October (with incorrect coping, too bad for us); no pool school provided so we are guessing how to operate our pool; lack of communication between departments of AS was/is their normal operations; still have not been in pool; plaster crew dumped cleanout in landscape beds; parts missing for pool and filter; plaster mottled/inconsistent color AND cracking already; management condescending and disinterested in our problems with installation; difficult/bordering impossible to get in contact with anyone in office or have anyone return calls... I could continue but you probably get the idea.

User's recommendation: Do NOT work with Anthony Sylvan.

Helpful 0 Not helpful 0
Report

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Anthony Sylvan's reply to:

Absolutely horrible!

Hello Shannon, I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an...
View full review
Helpful 0 Not helpful 0
Report
ID
#1874112 Review #1874112 is a subjective opinion of poster.
Location
Montgomery, Pennsylvania
Anthony Sylvan's reply to:

The worst customer service experience, doesn't abide by contract

Hello Amy,

I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.

I hope to speak with you soon.

Sincerely,

Owen
Customer Care
author's review
ID
#1846431 Review #1846431 is a subjective opinion of poster.
Loss
$6000
Preferred solution
Price reduction
New Reviewer

I have had issues from the beginning with A &;;;;;;;;;;;;;;;;;;;;;;;;S.

The salesman Mike Duffy was disorganized, rude and never held accountable for any of his wrong doings. Once, they get your money they have zero interest in correcting any issues that occur during your project.

They installed the wrong color coping, broken retaining wall tiles, and what they consider a "rough grade" is now going to cost me 6k to repair. They refuse meetings, put you to voicemail, and act is if they ignore you, that you will go away.

Do your self a favor and save yourself a ton of money and headaches. DO NOT USE THIS COMPANY.

Helpful 0 Not helpful 0
Report