Anthony Sylvan's reply to:

Problem with property line

Hello Laura,
Thank you for reaching out to us and bringing these concerns to our attention. I'd like to help you get copies of whatever documents you need that we may still have on file. To get started, please send us an email to customercare@anthonysylvan.com, with the address associated with your account, and the best phone number you can be reached at.
I hope to speak with you soon.
Sincerely,
Kevin
Customer Care
author's review
ID
#2238684 Review #2238684 is a subjective opinion of poster.
Preferred solution
Documents
New Reviewer

You guys built a pool for me years back and I went to sell my house and the city is saying that you built it over the build line. I need proof that the city agreed to allow you to build a house and it went through the final inspection.

The city has it incomplete. I cannot close on my house until I have proof which is on October 29

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Anthony Sylvan's reply to:

Anthony Sylvan - Not finished my pool costruction yet

Hello Carlos,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#2229626 Review #2229626 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Deliver product or service ordered
New Reviewer

In March 2019, I signed the contract to build a pool in my back yard, in July 2019 the County approved the construction, Sylvan Pools start working on October 2019, they filled it up with water at the end of June 2020 with out been finish the project. The back yard around the pool was left with all kind of trash and construction debris, the water fountains are not installed yet and we are October 2020, 18 months since I signed the contract.

During all this time I called numerous times the different people at the local offices for many reasons that were not happening. I called Brian (project manager), Steve Slifker, Thatcher Butcher with out any luck, only person that follow up my requests was Jennifer Holinsky, and I don't think that she has the authority to make things happen.

In addition to all that, was very little communication with me about the progress of the pool and informing me, what I need to do.I am tired to be calling for a technician to come and finish the installation of the water fountains. I hope you will take care of this project to end the relationship with your company.I made all the payments in accordance with your company schedule.Thank you for your attentionCarlos Sanchez

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Anthony Sylvan's reply to:

Release of lein letter

Hello Wes,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#2227400 Review #2227400 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

No answer. No response.

Unacceptable. Not happy.

This says Ive only entered 4 words. Also unacceptable

User's recommendation: Go with a pool company that returns calls and answers phone.

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Anthony Sylvan's reply to:

Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.

Hello Glyssel,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#2180503 Review #2180503 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.
Anthony Sylvan - The pool under progress IS NOT THE POOL reflected in the contract and my project manager will not respond to emails, text messages or calls.

I cannot give any stars. This company does not merit a single star!

The work is 75% complete. The elevation on my pool is not the elevation reflected in my contract. Parts of the pool come out of the ground over 2 feet and they should not. High walls were not designed for my pool, so there is no reason for this malformation.

The electrical was run and mounted on water gutters to the side of my house and windows sills/caulking. No electrical is placed in pipes- all wires are exposed. I have written multiple emails to the project manager and he does not respond. He does not respond to text messages or phone calls.

It is absolutely awful. I also reached out to the construction manager for the area and he does not respond. I need someone to respond to me with a plan on how these issues will get fixed. I am filing with the Better Business Bureau and writing reviews on Google that reflect these issues.

No one should be treated like this! If someone would have responded to my multiple attempts at a resolution, I would have waited to review at 100% completion, however, this is such a disgraceful situation, Anthony Sylvan should not only respond out of contractual responsibility, they should also respond out of common courtesy and ethics.

User's recommendation: DO NOT USE THIS COMPANY!

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New Reviewer

Problems Unanswered/Nonresponsive

I purchased a pool in VA, and after having a 7+ month installation (3 months longer than stated), I identified plaster issues. I was assured they would be addressed prior to opening this year. That was November 2019. It's now the last week of August and still the issues with my plaster and tile have not been addressed. I've sent several emails and absolutely nothing has encouraged their response to get these issues addressed. Schedule and cancellation, make me revenues warranty work, schedule and cancel again. Emails are no longer even returned....

User's recommendation: Buyer Beware!!!

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ID
#2133433 Review #2133433 is a subjective opinion of poster.
Location
Montgomery, Pennsylvania
Pros
  • Lower cost
Cons
  • Makes you feel sorry you bought pool
  • Warranty responses
  • Poor customer service
Preferred solution
Fix my pool
Anthony Sylvan's reply to:

Totally dissatisfied with Anthony Sylvan pools Katy TX. My backyard has been looking like a war zone for 3 months and the pool is still not completed after more than 3 months

Hello Greg,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#2086868 Review #2086868 is a subjective opinion of poster.
Loss
$10000
Preferred solution
Fire Joe DeAlba and Mike the garden gnome and start over with a staff that knows how to keep a schedule
New Reviewer
Totally dissatisfied with Anthony Sylvan pools Katy TX. My backyard has been looking like a war zone for 3 months and the pool is still not completed after more than 3 months

We call and cannot get your reps on the phone. They show up when they want which unfortunately is not frequent.

They have failed to order parts on time and when they do and install the parts, they do not work. We still have to wallow through the mud, incomplete yard after the disaster, just to control the lights or filter pumps.

This has been one of the worst experiences we have had during the construction of our home - Never Never will we use AS pools again

User's recommendation: we will tell everyone we know NOT to use Anthony Sylvan to build their pool.

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Anthony Sylvan's reply to:

Plaster looks horrible after 2 years

Hello Michael,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you soon.
Sincerely,
Owen
Customer Care
author's review
ID
#1977289 Review #1977289 is a subjective opinion of poster.
Preferred solution
Fix it.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Anthony Sylvan - Plaster looks horrible after 2 years
Anthony Sylvan - Plaster looks horrible after 2 years
Anthony Sylvan - Plaster looks horrible after 2 years

The plaster on my pool looks like it has dirt stains throughout the sides and bottom. Very visible and embarrassing.

The pool is just over 2 years old. A warranty claim was denied due to the warranty only covering plaster stains for one year.

I understand this. However just be warned, if you want a pool that will look good for longer than 2 years I would avoid this company.

I avoided rating the company due to no option available below one star.

User's recommendation: Avoid this company. This is my third pool and have never seen anything like this.

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