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Anthony Sylvan's reply to:

Anthony Sylvan in Austin, Texas - Vintage oaks, new braunfels

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1266493 Review #1266493 is a subjective opinion of poster.
Cons
  • Unfinished work
Reason of review
unfinished work
Loss
$1000
Preferred solution
Price reduction
Tags
  • No Happy

We really aren't ones to complain or to take issue with minor things, but there are some things that have disappointed us with our experience with Anthony Sylvan. Again, we love our pool and think it turned out great, but since you are asking, Here are the things we felt could have been done better

1. My assumption, and again, this is my opinion...when building a custom pool, I fugured drainage would have been taken into consideration and planned for ahead of time. However we had to come up with 800 dollars out of pocket 2 days before a Disney trip to pay for our our patio forms to be redone to add drainage that should have been something anticipated or thought of during construction and planning, not an afterthought.

2. We were given a start up email which required us to buy chemicals for our pool which we didnt need causing unnecessary expense.

3. Majority of the manuals for equipment are missing, so we had to go online to get the manuals ourselves to know how to service our equipment and change our pool light colors.

4. The timer on our filter pump is already broken after 3 weeks of use. We have to manually turn off the pump at night. Though we are dealing with getting it fixed, im just surprised, it has broken so soon.

5. One of the things that i asked for specifically to be taken into consideration in the design of our pool was the jet nozzle placements and contour shape of the pool so surface doesnt get areas where leaves and stuff get stuck. We have played around with the nozzles, and though leaves make it to the bucket skimmer, we have a lot that stay in the middle and seem to go around and around pool and miss the skimmer all together.

5. The gutters were not strapped back or connected to the drain system after multiple attempts to get project completed. We waited for a month until we had to go out and purchase materials and finish it ourselves.

6. During the cool coat spraying, it splashed on the stone of my house and now we have grey cool coat splatter on our light house stone. And chipped/scratched the stucco

7. Our name was similar to another clients so we were not getting communications.

8. The entry to our property had to go through our neighbors property. We had a hard time getting their permission due to concerns about damage to their yard. Jason promised us that they would level it and fill with dirt. Jeff ran the bulldozer over it to flatten it out, but no dirt was added and the attitude was that its their problem now, not yours.

9. The dirt brought in to grade after construction did not cover any of the pipes for drainage so we had to bring in extra dirt and do the work ourselves.

So those were our issues that we thought could have been improved.

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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Review
#1256683 Review #1256683 is a subjective opinion of poster.
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - Built My Pool 20 Years Ago

Built pool 20 years ago. Now I go to get pool supplies. They are very knowledgeable. Great at trouble shooting problems. She always run promotions on pool supplies. You build a relationship with them. They did my pool heater and matched the online price. They want make you happy.
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Review
#1147246 Review #1147246 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - They Designed and Built Our Inground Pool

We had a project manager throughout the construction, and then a full instruction on how to use it. They delivered on everything they said they were going to. The project was actually completed ahead of schedule! I had a point of contact, but there are multiple people that I was able to reach if I have any needs. It was a fabulous experience, and I'm not easily impressed! Price was competitive and the quality is excellent! I have recommended them to neighbors.
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Review
#1147247 Review #1147247 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - Built and Installed a Pool

It went well. They did a good job.They were professional and did a good job building the pool. They did exactly what they said they were going to do. They built exactly what I wanted. We didn't have to worry about too much. I could call if I had a concern and it was handled.
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Review
#1147248 Review #1147248 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

They installed a brand new pool, they showed us how to take care of it and started the pool up. They worked with us the entire time and the pool looks really good. It was exactly what we wanted. The construction was really good and the weather was a little rocky but...
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Review
#1147249 Review #1147249 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

The construction went well, they have done everything we 've wanted and everything was remarkably done well; everything from sales chris huber, customer service alisha odle; the building supervisor david aguilar was awesome and work remarkably well, they communicated...
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Review
#1147250 Review #1147250 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - They Installed a Brand New Pool

They did a really good job of listening to what I wanted. I didn't ever have to repeat myself. They didn't give me canned responses. They really cared about putting a pool in the ground that met my family and I's needs. In the midst of Hurricane Harvey my pool never overflowed, that's the design of irrigation system and installation of this pool.
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Review
#1147252 Review #1147252 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We had a preform pool built with a waterfall cove. They were wonderful. Phil was our designer. I gave him a picture of what I wanted and he was able to make it his own. The project manager was Roberto. He was very easy to work with. Their scheduler was amazing too....
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Review
#1147253 Review #1147253 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Anthony Sylvan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Anthony Sylvan - Installed a Pool

It was fantastic. They kept us informed every step of the way. They took us seriously no matter what we asked. We are 100% satisfied with the installation and customer service we received. I will recommend them.
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Review
#1147254 Review #1147254 is a subjective opinion of poster.
Reason of review
Good customer service