Reply by Anthony Sylvan

Hello Crystal,
I’m very sorry to hear this and I thank you for bringing these concerns to our attention. I’d appreciate the opportunity to speak with you to better understand your concerns and to try to find a positive resolution. To get started, please send us an email at, customercare@anthonysylvan.com with the address on your account and the best phone number to reach you at.
I hope to speak with you very soon.
Sincerely,
Kevin
Customer Care
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They started end of May 2021. Today is 8/25/21, they have come out 5 times.

Our pool design is very simple- rectangle in shape with a square hot tub- nothing extra. After receiving the incorrect tile and getting nowhere regarding the difference in the colors of Gray and Brown. (We ordered Gray and received Brown) we have not seen them since. Called/emailed, and have heard nothing from the Project Manager- who actually has never come out on his own, we requested him come after the plumbing for an explanation of the equipment.

We do not have any deck- it has not rained in weeks, yet we continue to be rescheduled, and when asked why, they just state they are behind. Possibly don't start jobs until you are ready to complete them. Additionally, over 20 homes in my neighborhood also did pools at the same time as we did, mostly with the Company Avree Pools, and they are all complete- we are not- We can't get anyone to come out- have not heard from the PM- the only person at this company that is responsive is the scheduler, Samantha- she should take her skills to a much better company as this place is an actual joke of a company. 3 months and someone has come 5 times- With Avree Pools we saw crews and the PM at homes almost daily- this company- the communication is lacking and you won't get a response or expect to have anyone out at your home doing actual work.

Their slogan is to Aim for 5 stars- this company is worth a rating of 0 stars. The contractors that they use are awful- this simple design of a pool could have been complete in 7 weeks MAX.

here we are 12 weeks in and have a ways to go with no end in sight. DO

User's recommendation: Do Not Use Them-.

Preferred solution: Deliver product or service ordered.

Location: Austin, Texas

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