Reply by Anthony Sylvan Feb 06

I'm very sorry to hear this and thank you for bringing these concerns to our attention. I'd really appreciate the opportunity to speak you to better understand your experience and to work with you to try to find a postive resolution. I have located your account and will be contacting you shortly.

Very Sincerely,

Customer Care
Doylestown, Pennsylvania

Words cannot describe how frustrated I am with this company.

We contracted for our pool over a year ago in order to get a spring installation. To date, our pool is not completed. While they laid out the pool in March and we were told 3 weeks to start, they actually didn't start until June. It has been delay after delay, excuse after excuse, and now we aren't even getting responses. And when it's brought up to the project manager, you get "I'm not responsible for scheduling" with a negative attitude.

As an FYI, when the sales guy tells you that all of the people working on your pool will be Anthony & Sylvan employees, it's a lie. The majority are sub-contractors.

Our pool deck was completed over 10 days ago. The initial sealing didn't stand up to the rain, it ended up leaving washed out white spots which looked horrible. The project manager said it looked normal, despite even the concrete guy saying it wasn't right. They came out a second time and it looked great....until it rained! How can you have a pool deck that gets ruined by water, it's a pool deck, it's supposed to be wet.

Our waterfall was supposed to be started after the pool deck was completed (despite the sealing repairs). It still hasn't started and the guy won't even respond to our emails.

Clearly customer service is not a priority to this company. I would never recommend them and if I wasn't under contract, I'd stop the project and get someone else to come in and finish it.

Review about: Fiberglass Pool And Waterfall.

I didn't like: Way my problem was handled.

Review #878311 is a subjective opinion of a user.

Value for money
Price Affordability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Customer service
Turnaround Time
Advertised vs Delivered
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Anthony Sylvan?

Submit review

You May Also Like

Lennar - Empty Promises and Rating their Quality of homes higher than actuality Lennar "BEWARE - what you see in the model home is the quality that you will get. Model homes are built in 2 months tops, rushed and hurried with..." Read more Lgi Homes - Brand New LGI home has way too many problems Lgi Homes "We moved in 11 April 2014. LOVED our house although there were several things that were mentioned at our punch list that were flat out ignored (still, to this day..." Read more Anthony Sylvan - Punctured plumbing not repaired Anthony Sylvan "Anthony and Sylvan punctured plumbing line during construction, failed to investigate when I complained leading to lots of cleaning and damage to Nature 2 cartridge, filter, etc. Still won't own..." Read more Ryland Homes - Ryland/CalAtlantic Horrible nightmare company Ryland Homes "I can't tell you just how devastating it is to invest so much time, money and emotion into building a home only to have it all ripped away simply for..." Read more Rosegal - RESOLVED Rosegal "Order No : Z1703211334423875 “Acquired brushes, were very pleased !!! The time will come and you begin to understand that to apply makeup with brushes, much easier and better...." Read more Lucky Brand Jeans Review Lucky Brand "Called lucky was told to send picturess. Sent pictures explained only wore them about 4 or5 times and they fell apart After two months and no response I reached back..." Read more Vacation Rental Pros - Filthy Home With Stagnant Pool Vacation Rental Pros "BE FOREWARNED Vacation Rental Pros offered only a partial refund if I signed a waiver agreeing to not "disclose" to anyone, including "any online reviews", the atrocious condition this property..." Read more Guardsmans - I purchased the 5 yrs protection plan from guardsman for my Ashley Furniture. Our dog was licking and discolored the leather couch we purchased. Guardsmans "The plan states animals bodily fluids are covered. When we put in a claim, they twisted things & said wear doesn't count. Our couch is only 2 yrs. old and..." Read more