Reply by Anthony Sylvan Feb 06

I'm very sorry to hear this and thank you for bringing these concerns to our attention. I'd really appreciate the opportunity to speak you to better understand your experience and to work with you to try to find a postive resolution. I have located your account and will be contacting you shortly.

Very Sincerely,

Owen
Customer Care
Author's
Doylestown, Pennsylvania
0 comments

Words cannot describe how frustrated I am with this company.

We contracted for our pool over a year ago in order to get a spring installation. To date, our pool is not completed. While they laid out the pool in March and we were told 3 weeks to start, they actually didn't start until June. It has been delay after delay, excuse after excuse, and now we aren't even getting responses. And when it's brought up to the project manager, you get "I'm not responsible for scheduling" with a negative attitude.

As an FYI, when the sales guy tells you that all of the people working on your pool will be Anthony & Sylvan employees, it's a lie. The majority are sub-contractors.

Our pool deck was completed over 10 days ago. The initial sealing didn't stand up to the rain, it ended up leaving washed out white spots which looked horrible. The project manager said it looked normal, despite even the concrete guy saying it wasn't right. They came out a second time and it looked great....until it rained! How can you have a pool deck that gets ruined by water, it's a pool deck, it's supposed to be wet.

Our waterfall was supposed to be started after the pool deck was completed (despite the sealing repairs). It still hasn't started and the guy won't even respond to our emails.

Clearly customer service is not a priority to this company. I would never recommend them and if I wasn't under contract, I'd stop the project and get someone else to come in and finish it.

Review about: Fiberglass Pool And Waterfall.

I didn't like: Way my problem was handled.

Review #878311 is a subjective opinion of a user.

2.0
Warranty
Diversity of Products or Services
Staff
Price Affordability
Advertised vs Delivered
Customer service
Product or Service Quality
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Exchange, Refund and Cancellation Policy
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Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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