Reply by Anthony Sylvan Feb 08

Thank you very much for bringing these concerns to our attention. I would really appreciate the opportunity to try to find a positive resolution to your concerns. Please send me an email, customercare@anthonysylvan.com, with the best phone # to reach you.

I hope to speak with you soon.

Very Sincerely,

Owen
Customer Care
Author's
Spring, Texas
0 comments

Our Anthony and Sylvan Pool is 10 years old and has had 2 major leaks during this time.Getting the warranty service for both leaks was a tremendous headache.

The most recent leak started 2 years ago this month (11/2015) and it took almost 18 months to get the warranty work completed. Once it appeared to be fixed, the repair work on the pool deck started to come loose. It took another 2 months and 3 tries to get the pool deck correct and now the pool is leaking even worse that when it started 2 years ago (3rd leak). Anthony Sylvan sent out the leak contractor who located the leak (During the pool deck repair, they loosened the skimmer from the pool) who plugged the leak with what appears to be putty pressed into the crack.

It actually looks like someone stuck bubble gum into the crack. I complained about the quality of work over a week ago and am still waiting for Owen Sakovich to contact me when someone will be out to correct this repair work. Having Anthony Sylvan Pools build our pool was the worst mistake my wife and I have made and having to deal with them and the poor service, lack of communication and incompetency, has taken away any enjoyment we ever had with the pool. I would never recommend this company to anyone under any circumstances.

Buyer beware.The warranty that appears to be better than other companies is worthless when they can't service it.

Review about: Anthony Sylvan Pool.

Review #729608 is a subjective opinion of a user.

1.3
Product or Service Quality
Customer service
Turnaround Time
Warranty
PRODUCT OR SERVICE Anthony Sylvan Pool
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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