pool project manager service job project manager construction customer service customer experience
Anthony Sylvan's reply to:

Warranty Work | Anthony Sylvan review from Jessup, Maryland

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1330126 Review #1330126 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Our pool is a year old and we had 2 tiles fall off in June. Called customer service and was told the soonest any one could look at the pool was July 17th .

Hugh Kilpatrick arrived on the 17th and said the pool had more problems then the tiles and 10' of copping would need removed and replaced . I explained that we would like this work completed asap. August 15th and still not a single call from Anthony & Sylvan to schedule the repairs .

I have called Hugh 2 times with no return call. It saddens me to think that I recommended this company to a friend who used them to install there pool and they have had problems also.

Anthony Sylvan's reply to:

Poor customer service | Anthony Sylvan review from Laurel, Maryland

Thank you very much for sharing these concerns with us and for taking the time to work with us to reach a positive resoluction.

Very Sincerely,

Owen
Customer Care
Review
#865879 Review #865879 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver two hundred and fifty dollar gift cert as promosed by PM Tomas Obrien.

Anthony Sylvan built my pool 18 years ago and did a good job, but failed to deliver on time due to a lot of rain day delays, however  they compensated by delivering a  gift certificate to be used at their local store. They also had a custmere service department like every other major contractor or coorperation .  This spring i used them again for restoring  my pool  and had no problems with the subcontractors who did all the work when they showed up.

Here lies the problem, at least five times Nick Cockran had me scheduled for a subcontractor to be on site, but no one arrived,with no explaination or call back and no weather delay. After the third no show i contacted Thomas Obrien who offered a gift certificate as compensation which i never received. (Delayed one week for plaster and three weeks for mastic/caulking. Several calls were made to Ken Lewis and other high ranking individuals without return.

I have used several other contractors for other projects and all seem to have a customere service rating survey to better themselves. This company as far as i can tell must think their the best and doesnt need to improve or care. Nick Cockran was sure to call to confirm payment at each interval but never when a subcontactor was not going to show. At the plaster phase he required i pay the balance even though the mastic would not be done until the following ten days,which turned out to be three weeks.

During the mastic/cauling phase which i waited four weeks after the plater was complete Mellisa Butler tried to give me the mastic subcontractors number to call them myself. After that i had no further contact with the Anthony Sylvan doyles pa group. The mastic contractor contacted me and also did a great job and showed up as he said. I think the problem here is that the Anthony Sylvan group that schedules va is to far away and doesnt know the weather conditions and i also think the subcontractors run Anthony Sylvan and take care of their other jobs first which contibutes to the customere service nightmare.

If i ever need my pool restored again i will be my own contactor and secure bids myself with payments at the completion of each phase or use a local contractor who i can visit close by to address any delays or problems.

I was going to write a letter but decided if the employees high up can not take the time to call back then a letter would be a waste of time as i noticed other customere letters went without being answered. Since i did not receive a customere satisfaction call back or survey this avenue will have to surfice.

Anthony Sylvan's reply to:

Punctured plumbing not repaired | Anthony Sylvan review from Ellicott City, Maryland

Thank you very much for sharing these concerns with us and for taking the time to work with us to reach a positive resoluction.

Very Sincerely,

Owen
Customer Care
Review
#657082 Review #657082 is a subjective opinion of poster.
Cons
  • Most
Reason of review
Problems with payment
Loss
$50000
Preferred solution
Let the company propose a solution
Punctured plumbing not repaired - Anthony Sylvan review
Punctured plumbing not repaired - Anthony Sylvan review

Anthony and Sylvan punctured plumbing line during construction, failed to investigate when I complained leading to lots of cleaning and damage to Nature 2 cartridge, filter, etc. Still won't own up to this damage or other problems.

Is this the kind of company you want building your pool/ They have 1 contractor serving multiple states so he never sees most of the projects and project managers are also rarely there. Just the subs who don't appear to get blueprints or instructions or pass on to the manager exactly what they did and where.

This is just the latest issue to arise from them. They built too small a wall so in heavy rains 2-3 times per year the pool deck floods because they don't have a proper geo or hydroengineer figure out what is actually needed and used nonprofessional staff.

Anthony Sylvan's reply to:

Bait and Switch Ande Now Breach of Contract | Anthony Sylvan review from Baltimore, Maryland

Thank you very much for bringing these concerns to our attention and for taking the time to work with us to reach a positive resolution.

Very Sincerely,

Owen
Customer Care
Review
#499280 Review #499280 is a subjective opinion of poster.

Anthony Sylvan Salesman brought out brochure of choices of concrete patterns to choose from during meet and greet on April 18, 2014 and an addendum was created to the contract on the agreed price. Our choice and color selection was made by us from the choices provided by Anthony Sylvan Salesman.

Now on June 17, 2014 after many emails we were told our project will not continue until we pay more money for the concrete. This is the second work stoppage this company has done because of their failure to comply with the agreed addendum to the contract concerning the concrete.

The first work stoppage occurred on May 30, 2014 at lasted for two weeks. This is one of many issues we have been faced with in dealing with the Maryland Office of Anthony Sylvan and will post each issue separate has we proceed through the process.

Many problems - Anthony Sylvan review
Many problems - Anthony Sylvan review
Many problems - Anthony Sylvan review
Many problems - Anthony Sylvan review
Many problems - Anthony Sylvan review
Many problems - Anthony Sylvan review
Thank you for sharing these concerns with us and for taking the time to work with us to reach a positive resolution. Very Sincerely, Owen Customer Care
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#443196 Review #443196 is a subjective opinion of poster.

Contact Anthony Sylvan Customer Service

Website:
Mailing Address:
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
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