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Anthony Sylvan's reply to:

Anthony Sylvan finally is trying to resolve old issues.

Than you very much for taking the time to bring this to our attention. We have located your account and will be contacting you to better understand these concerns and to try to find a positive resolution.
Review
#493676 Review #493676 is a subjective opinion of poster.
Loss
$10000
Tags
  • worst pool company

Update by user May 22, 2015

They are NOT trying to resolve issues from the past. They will threaten you with legal action if you don't settle with them for almost nothing.

They will say in order to settle you must remove any negative posting about Anthony Sylvan Pools and sign a legal document agreeing to NEVER say anything negative about their company to anyone. I don't call that trying to settle. They offer a couple hundred dollars for major damage, denial of claim, refusal to repair their shoddy workmanship. They did a whole bunch of pools and many had problems.

Sure, they did some that were fine but WAY TOO MANY had issues that at the time, they refused to handle.

All they kept saying is that I must have done something wrong when they did the install and they did the weekly maintenance on the pool. I WOULD NOT recommend using Anthony Sylvan to do your pool.

Update by user Jun 04, 2014

This happened in Las Vegas, NV with their office in Henderson, NV

Original review posted by user Jun 04, 2014

I reposted a Complaint about Anthony Sylvan. They were hired and paid to build my pool in Las Vegas from the Henderson office. I get a phone call from Alex. He said he's been with AS Pools for about a year. He is contacting all individuals that have had a problem with their company throughout the US. Because I sold that home, he said there really isn't much they can do. I said if I did still have the pool it would need to be completely resurfaced to correct the problem. He said that has happened. He asked what I wanted in order for me to sign a document saying I would never post negative statements online again and I would need to remove all the negative comments already posted. I said, no problem. Make me a offer. I was thinking 10 % of the cost of my pool. With that said, Alec offered me $200. I said, No thanks. He then told me that eventually this is going to get settled. Our company isn't going to tolerate false statements to be posted online. I took that as a threat. I said, Thanks for calling. Then hung up the phone.

He said one of the lies I told was, saying thousand of customers were unhappy. I don't recall that post. Perhaps I should have said, many, many, many, many people have filed complaints against Anthony Sylvan.

Let me share with you Alex's phone number. 1-215-489-5625. If you have filed a complaint against ASPools in the past 10 years, let's put Alec to work making things right for all their unsatisfied customers.

Contact Anthony Sylvan Customer Service

Website:
Mailing Address:
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
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