pool project manager service job project manager construction customer service customer experience
Anthony Sylvan's reply to:

Anthony & sylvan pool crooks | Anthony Sylvan review from Elmwood Park, New Jersey

Thank you very much for sharing these concerns with us. We have located your account and will be contacting you shortly to try to reach a positive resolution to your concerns.
Review
#900321 Review #900321 is a subjective opinion of poster.
Cons
  • Pulled a fast one on me
Reason of review
Pool has been a nightmare since day one from the pump equipment went through 2 pumps leaks everywhere copping cracked my nephew received 11 stitches on his foot you can see the concrete after 2 yeas pool w built

Update by user Mar 14, 2017

Still no resolution!!!!

Original review posted by user Aug 14, 2016

(1) Let me start by saying I am still pissed after 10 years first of all when we did the pool layout with the Anthony and Sylvan contractor he took the plans to the town To get a permit to build the pool the town did not allow them to go so big so he took it upon himself to make other drawings of A smaller pool to get the permit for the construction of the pool that was a sneaky move because now I'm stuck with a smaller pool after measuring I was short changed so they gave me kisses if you get in the pool heater for there this honest mistake so call!

(2) after the pool was done they told me that I would enjoy my pool guess again now they built the pool lower then the property so now when it rained everything from the grass the dirt and everything went into the pool now a contractor came back out and saw that it was their fault and they gave me a check for $1500 so that I can install a drain system that would work around my pool I then added another 1500 out of my pocket to get a drain system that would work around my pool that's $3000 for a drain system!!!!

(3) now let me remind you of how they make their real money it's off of repairing and servicing your pool first your pool is made out of concrete then skim coated with plaster plaster after a couple of years start to deteriorate then the coping around the pool starts to crack then they send somebody for a free consultation from Anthony Sylvan's to price out a repair job just like they did to me let me remind you my pool was $35,000 how they sent an *** to my house who overcharged on square footage when I know my pool is only 300 squares he said I had 450 wasn't this the first problem we had of the pool not being The right square footage as they sent contractors to measure that's why they compensated me with a pool heater they are just a joke do me a favor people try other companies and get different quotes also let me tell you how much they wanted to charge me to replaster my pool 7700 is that a joke a bunch of crooks they'll guess how much a different company came and did it for $500 paort2@aol.com if you need to get InTouch you can email mem

Anthony Sylvan's reply to:

Former AnthonySylvan customer | Anthony Sylvan review from Boonton, New Jersey

Thank you very much for sharing these concerns with us and I'd really appreciate the opportunity to speak with you to better understand your experience. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you.

I hope to speak with you soon.

Very Sincerely,

Owen
Customer Care
Review
#818551 Review #818551 is a subjective opinion of poster.
Cons
  • Way my problem was handled
Reason of review
Warranty issue
Loss
$25000
Tags
  • worst pool company

Today I received a mailing from AnthonySylvan, which stated 'built for life'. Although my 10 year old gunite pool was demolished in 2005, I still have bad memories of my experience with the company.

Although the pool's warranty stated the pool was guaranteed to hold water, my pool leaked from day 1. It was eventually determined that there was a crack in the wall behind the tile line. After much back and forth with the company, I was informed a team would be at my home to repair the problem. The night before they were scheduled, I received a call from the office saying that it had been decided the repair would not be done because the crack was due to 'wear and tear'.

I was furious. I had a lawyer contact the company via mail, but received no response. At that point, I could not afford to pursue litigation, so I elected to demolish the pool, since I was told the repair would cost 20K or more, with no guarantee that it would not reoccur.

I have told everyone I know who is thinking of putting in a pool to look elsewhere for a pool company. Once of the reasons AnthonySylvan was chosen was because of their warranty, which apparently doesn't hold water.....and apparently still upsets me...

Anthony Sylvan's reply to:

Anthony Sylvan - Pool Review from Monroe Township, New Jersey

Thank you very much for sharing these concerns with us and we would really appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution. Unfortunately, we have been unable to locate an account based on your feedback. Please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you.

I hope to speak with you soon.

Very Sincerely,

Owen
Customer Care
Review
#685613 Review #685613 is a subjective opinion of poster.
Reason of review
Bad quality

I must say this is been the absolute worst experience I've ever had with a contractor and regret using this company. First of all they tell you that their employees are on staff and they are not ...they use mostly subcontractors..

Who don't show up on the right date and don't return phone calls . Their salesman will keep your great lipservice and tell you how wonderful they are but in reality he over cells and they wait on that delive their salesman will keep you great lipservice and tell you how wonderful they are but in reality they over sell and under delivery

Doing the presentation when they collect my check there were five people around the table from Anthony Sylvan which were the coordinator and project manager along with the sales reps an engineer . they told me how closely they would be working together and that the project manager will be accessible at all times but from start to finish I've only seen him on site at my job a total of three days ! They had the wrong drawings on several occasions and negated to fill out the proper paperwork for the town and when they did fill out the paperwork we wound up failing inspection because they cannot fill it out properly as to the amount of drains needed were 4 and the only for a permit for 2!

All of the affirmentioned are the good experiences with this company- they broke my sidewalk and retaining wall as well as crushed the plumbing with heavy equipment in my yard which they need to fixed and the response was that it is not their responsibility to fix it the sidewalk... The pool was supposed to be done by memorial day and it will not be finished and we are approaching Labor Day .... Whatever you do stay far away from Anthony Sylvan because they will sell you on a great job but that is not what you will be receiving. You should not expect any personal service from this company they are very large like a utility and you just don't matter to them ...

It is sad because I spent about $220,000 on my backyard and would have expected to write a glowing review shelling out that kind of money.. it is sad because I spent about $220,000 on my backyard and would have expected to write a glowing review shelling out that kind of money .

Contact Anthony Sylvan Customer Service

Website:
Mailing Address:
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
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