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Anthony Sylvan's reply to:

Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

I’m so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
Review
#1100584 Review #1100584 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.
Anthony Sylvan - I am not recommending Anthony and Sylvan/Charlotte NC location, to anyone.

Don’t be deceived by their sales pitch: “been in business over 70 years.. lifetime warranty…other company’s won’t be around in 10 years… nationwide coverage..we have the best customer satisfaction in the business..we have the best people working for us..Google my name to see all of my positive reviews..We have the best project managers in the country” etc.

Solely based on my personal experience, here is what to expect when you sign a contract with Anthony & Sylvan pools: You will have to pay for the pool in full weeks before the pool is even completed. You will have to do major cleanup of your house, yard, deck, etc after they are “done” since they only construct the pool. Your house will NOT be in the same condition after the completion of the pool as it was before they arrived to your property. They will tell you in the beginning that “you don’t have to deal with any of the subcontractors, we take care of every detail for you, but then when there is a problem (there was an issue with the deck paver subcontractor), I was told that Anthony and Sylvan won’t require a sub to make any repairs, I must contact the sub myself and work out the errors with him directly.

In addition to this, the design consultant (Tim Clarke) made an error with the placement of the (2) LED lights and I now have over 40% of my pool that is dark/no light at night and the wall of the sundeck has too much light on it because he placed/deigned the light too close to the wall (see attached pictures for yourself). I upgraded(additional $) to (2) LED lights to insure I would get the look I ultimately wanted and Tim stated “they w ill see your pool from outer space” yet almost half my pool has no lighting at night due to his design error. Since the beginning Tim stated he would be alongside us throughout the build process yet he has been nowhere to be found after a few weeks of signing the contract and receiving my deposit. He is a true car salesman that tells you what you want to hear.

Kevin (Anthony and Sylvan GM for their Charlotte branch) isn’t willing to help out in any way due to the design error of their design consultant/salesman and he went as far as to say “You and your wife designed the pool with the help of the design consultant. The lighting issue was not an error on our part”. So basically we as the consumer need to be design professionals in order to get the pool of our dreams because their company will take no liability for any errors in the design. All in all, I very much regret every doing business with Anthony and Sylvan Pools and I feel that I was totally taken advantage of.

This bothers me especially since they had no issues taking my $54k of very hard earned money and quickly moved onto the next customer. I realize that no pool company is perfect and all of them will make mistakes, but it is all in how you correct the mistakes.

Per Anthony and Sylvan, they made no mistakes in the design and construction of my pool, it is all on me the consumer. I would not suggest doing business with Anthony and Sylvan.

Anthony Sylvan's reply to:

Anthony Sylvan in Charlotte, North Carolina - Worst customer service experience and purchase of my life

Hi Ryan,

Thank you again for bringing this to our attention through your many reviews. We're so sorry to that you've been unsatisfied with the light generated by your two pool lights and we remain committed to finding a positive resolution to your concerns. Per your request, we have presented four different options and we remain committed to scheduling any of these next steps, at your convenience. I'm always here if have you have any additional questions.

Very Sincerely,

Owen
Customer Care
Review
#1132845 Review #1132845 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$3800
Preferred solution
Deliver product or service ordered

No need to explain what happened. Your company has a lot to learn in the customer service part of your company.

**UPDATE** Although Anthony and Sylvan replied to my online reviews with "Thank you for making us aware of your concerns, we will be in contact with you soon". Of course the "Customer service Manager" from their corporate office contacted me but two months later, they still want me to pay for their design error OR take a $1,000 refund and be on my merry way. I refused to take the refund due to principal and I now am the proud owner of a pool that looks horrible at night due to improperly designed lighting placement.

I highly suggest not doing business with Anthony and Sylvan Pools. Don't let their sales pitches deceive you.

Thank you very much for bringing these concerns to our attention and for allowing us the opportunity assist. We were so sorry to hear about your frustrating experience, but we're happy that we were work together to find a positive resolution to your concerns. Very...
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Review
#537813 Review #537813 is a subjective opinion of poster.

Contact Anthony Sylvan Customer Service

Mailing Address:
Anthony & Sylvan Pools
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
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