State: North Carolina Product: Anthony Sylvan Pool Clear all filters (2 of 13 reviews match)
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Anthony Sylvan's reply to:

Anthony Sylvan in Charlotte, North Carolina - Worst customer service experience and purchase of my life

Hi Ryan,

Thank you again for bringing this to our attention through your many reviews. We're so sorry to that you've been unsatisfied with the light generated by your two pool lights and we remain committed to finding a positive resolution to your concerns. Per your request, we have presented four different options and we remain committed to scheduling any of these next steps, at your convenience. I'm always here if have you have any additional questions.

Very Sincerely,

Owen
Customer Care
Review
#1132845 Review #1132845 is a subjective opinion of poster.
Product
Anthony Sylvan Pool
Reason of review
Bad quality
Loss
$3800
Preferred solution
Deliver product or service ordered

No need to explain what happened. Your company has a lot to learn in the customer service part of your company.

**UPDATE** Although Anthony and Sylvan replied to my online reviews with "Thank you for making us aware of your concerns, we will be in contact with you soon". Of course the "Customer service Manager" from their corporate office contacted me but two months later, they still want me to pay for their design error OR take a $1,000 refund and be on my merry way. I refused to take the refund due to principal and I now am the proud owner of a pool that looks horrible at night due to improperly designed lighting placement.

I highly suggest not doing business with Anthony and Sylvan Pools. Don't let their sales pitches deceive you.

Thank you very much for bringing these concerns to our attention and for allowing us the opportunity assist. We were so sorry to hear about your frustrating experience, but we're happy that we were work together to find a positive resolution to your concerns. Very...
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Review
#537813 Review #537813 is a subjective opinion of poster.
Product
Anthony Sylvan Pool