The excavator decided to raise our pool 6 inches from the plans A&S had which were also too high and we are now left with a pool that sits way above our back door but only about 12 feet away. Because of this our patio either required a step up from our back door or a slope. We went with the slope because the step would have limited our patio space . Our yard also required a lot of extra grading because of the height of the pool and it just looks bad.
About midway through our project I fired our project manager after he walked toward me shaking his finger at me and telling me how wrong I was about an issue that ended up being an error on the part of the crew.
Our emails, calls and texts go completely unanswered. Even wrote to Thatcher Butcher on Monday thinking we might get somewhere and have gotten no reply. Not even a quick note to say he is looking into our concerns.
We have asked others to come see the elevation of our pool and that gets ignored.
Our light keeps falling out and limits the area of the pool we can use while we wait for them to send someone to fix it, which has taken more than a week. Our pool was completed on August 9th.
We chose this company based on what we thought was a good reputation and instead couldn't be more disappointed. There have been so many other problems along the way. The customer service is just awful. The amount of money paid is absurd compared to the treatment we have received. I would NEVER recommend this company to anyone and everyone who comes over and asks about our crazy sloped patio gets to hear all about the awful work that was performed.
Product or Service Mentioned: Anthony Sylvan Swimming Pool Installation.
Reason of review: Bad quality.
Preferred solution: Full refund.
Anthony Sylvan Pros: Pool options.
Anthony Sylvan Cons: Customer service communication, Lack of communication and not getting the job dome, Way my problem was handled, Poor customer service.