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Anthony Sylvan's reply to:

Anthony Sylvan in Mechanicsburg, Pennsylvania - Extremely dissatisfied with your team and services

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1354075 Review #1354075 is a subjective opinion of poster.
Cons
  • Unprofessionalism
  • Customer service communication
  • Unfinished work
Reason of review
Bad quality, not as described, and poor customer service
Loss
$70000
Preferred solution
Refund, correct the issues
Tags
  • worst pool company

Update by user Oct 12, 2018

Up to this point, I didn't receive any contact from Anthony and Sylvan regarding the issue. I cc'd their manager Neil Coyne in all the emails, he will respond with a vague promise once and I talked to him at the begging of the project once and nothing was done.

We are still waiting for the sticker after the electrical project and they seem to not even care about following the township guidelines. The sticker shows that their electrical work is by the guideline and it passed the inspection and we don't have that as of today 10/12/2018. The lack of communication and the unprofessionalism is beyond anyone's expectations.

Major consequences should follow their action, this company shouldn't be in business and I am looking at a legal action as we speak. What they did can't and will not go without penalty.

Original review posted by user Sep 12, 2018

I met with the salesperson (Jarrad) and everything was good at the beginning, he promised me that our pool will be done by the end of July. Then we had a meeting with Jarrad and the project manager (Cody) who stated that the first week of August will be the maximum yo have the pool up and running and ready to be used.

Once we signed the contract everything went down *** The scheduler (James Pettit) was the rudest, unprofessional and nastiest person I have ever dealt with. Tara another scheduler who lack communication. They scheduled us on rainy days because I complained about the delay. I have emails, videos, and pictures.

I kept emailing them that you cannot choose the only rainy days in the week, schedule me and then blame it on the weather. I texted all of them several times and Cody will respond a day or two after if he did respond. The construction crew they sent to our house left their trash, cans and the food paper plates etc on our lawn. They left a huge mess around the pool, they messed up the driveway and they said their policy stated they are not responsible for any damage they create.

They dug up the pool and used most of the dirt they dug up but left a huge amount just laying there by the pool and they said it is our responsibility to level it ourselves. The construction fence they put was always down, the didn't care about making it secure enough to keep it in place, we had to fix it ourselves several times. I contacted their supervisor to complain and didn't get a response from him until almost the end of the project. After several attempts to get this pool done, we finally had it completed at the end of August over a month behind the schedule, they left the orange construction fence, the metal they used to hold it up with and the other fence they used until I called and asked them to come and take that.

The job was not as they told us and not as the picture, the plasterwork was sloppy and I took pictures, contacted them and still waiting for it to be taking care of. The equipment they showed us on their catalog was nothing in real life like described. They basically sell you an ideal pool, charge you a ton of money and don't deliver. I am extremely unsatisfied and if the above issues are not taking care of, I will have to take other measures.

Avoid this company by any mean. Even the other contractors who came to our house stated they never saw a messy, sloppy job in their career time and that we got ripped off.

Anthony Sylvan's reply to:

Anthony Sylvan in West Chester, Pennsylvania - Bad and getting worse

Thank you for bringing these concerns to our attention and I'd appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with you soon.

Very Sincerely,
Owen
Customer Care
Review
#1332873 Review #1332873 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse
Anthony Sylvan - Bad and getting worse

After installation of my pool no-one seems to want to help with the issues I have been having - I attached me last email that was sent a few days ago - I haven't heard back from anyone yet again.

Hi Jessica,

I did not realize that the final inspection wasn’t complete? I do remember the inspector coming out at the end of the year last year and meeting with my electrician for his final? But I actually thought there was an inspection completed after that?

In addition to that I actually have a few issues on the pool and the work itself. When the pool coping was done last year the guys that installed the coping got caught in a torrential downpour. Which caused all of the pointing to flake off and stain. They did recognize there was an issue and came back to grind everything out and re-point. The only problem was that it was without any notice and I had other workers there doing landscaping and other projects so they could not work then. They never returned after that. I’ve since called service a few times with no response. Angelo from your company who opens the pool for us also made note of it this year when he came to do our salt Indoctrination but I still haven’t heard from anyone.

Angelo realized at the time of our salt indoctrination that the flow sensor was bad so he scheduled a warrantee service and made note of the coping. He also realized and noted that we never received our push-in Aussie eyeballs for the Jacuzzi jets part of the pool. He said they will be brought out and installed when they return to replace the sensor. When they came out to do the salt water sensor repair the guy said he was never given the eyeballs? I finally wound up having to go up there and just buy them from the store in Westchester last week because no-one could find them. I have a copy of angelos report stating the coping and eyeballs need to be taken care of. Since then I’ve now noticed that the blower is not working on the that part of the pool? I do understand things go wrong and repairs are needed but once they are noted I think they should be taken care of as soon as possible. Every time I called on the coping problem and the eyeballs I was told that its a “different department” and they couldn’t help me? The pool itself isn’t even 1 year old yet and these issues along with the blower not working now just seem like a little too much. I’m really hoping someone can take care of these issues promptly and without me having to keep calling for service. The pool itself is really great I’m just disappointed at the lack of response on these issues.

Thanks,

I'm so sorry to hear this and I'd like to help try to find a positive resolution to your concerns. To get started, please send me an email, customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I hope to speak with...
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Review
#1256683 Review #1256683 is a subjective opinion of poster.
Anthony Sylvan's reply to:

Anthony Sylvan created a huge money pit

I'm so sorry to hear this and thank you very much for bringing these concerns to our attention. I have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution.

Very Sincerely,

Owen
Customer Care
Review
#1061019 Review #1061019 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
Let the company propose a solution

Anthony Sylvan renovated my pool using subcontractors who couldn't speak English. They plastered a cement pool and did not consider the spaces between the 20+ stone walls.

As the seasons change, walls move, ever so slightly but that movement causes cracks at every space between walls. They kept promising that there is no problem and that they will permanently repair the walls with filler. They are never repaired as the cracks continue to occur multiple times per year. They stopped coming out to repair the walls after the warranty ran out and now I am stuck re-plastering, repairing these walls multiple times per year.

Emptying and refilling the pool costs thousands of dollars every time it's done.

They did a terrible job and left me with an unworkable situation. The Anthony Sylvan engineer admitted that he would have used a flexible membrane between the walls, but he was not included in my pool renovation job until there was a problem.

Anthony Sylvan's reply to:

Anthony Sylvan - Staff Review from Ridley Park, Pennsylvania

I'm so sorry to hear this. I'd really appreciate the opportunity to speak with you to better understand your experience and to try to find a positive resolution to these concerns. Unfortunately, I have been unable to locate an account based on your feedback. Please send me an email, customercare@anthonysylvan.com, with the best phone # to reach you.

I hope to speak with you soon.

Very Sincerely,

Owen
Customer Care
Review
#640030 Review #640030 is a subjective opinion of poster.
Reason of review
Poor customer service

Me experience ended in the showroom with the arrogant money hungry elitist salesman who spoke down to me because he assumed I couldn't afford their overpriced poorly constructed piece of ***×!

Contact Anthony Sylvan Customer Service

Mailing Address:
Anthony & Sylvan Pools
3739 Easton Rd., Route 611
Doylestown, Pennsylvania 18901
United States
All Anthony Sylvan Contacts