Reply by Anthony Sylvan

Thank you very much for sharing these concerns with us and for taking the time to work with us to reach a positive resoluction.

Very Sincerely,

Owen
Customer Care
Author's
Ellicott City, Maryland
1 comment
1.6
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Anthony and Sylvan punctured plumbing line during construction, failed to investigate when I complained leading to lots of cleaning and damage to Nature 2 cartridge, filter, etc.Still won't own up to this damage or other problems.

Is this the kind of company you want building your pool/ They have 1 contractor serving multiple states so he never sees most of the projects and project managers are also rarely there. Just the subs who don't appear to get blueprints or instructions or pass on to the manager exactly what they did and where.

This is just the latest issue to arise from them.They built too small a wall so in heavy rains 2-3 times per year the pool deck floods because they don't have a proper geo or hydroengineer figure out what is actually needed and used nonprofessional staff.

Reason of review: Problems with payment.

Monetary Loss: $50000.

Preferred solution: Let the company propose a solution.

I didn't like: Most.

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Anonymous
#1010929

All of my complaints, problems, and issues with Anthony and Sylvan have been fully resolved to my satisfaction

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