Reply by Anthony Sylvan Feb 08

Thank you very much for sharing these concerns with us. We have located your account and will be contacting you shortly to try to reach a positive resolution to your concerns.
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No response to my letter...

Dear Executive,

Let me tell you about my recent experience from a long time owner (2 pools)

And huge referrer.

I called to arrange my opening and closing for this year. My opening was yesterday. Prior to that I called to arrange payment for both ($1000). That gave me a discount. The technician came yesterday and left my pool dirty. "You didn't arrange a cleaning beforehand" my fiancé was told since I was at work. Shouldn't that have been asked when a setup the opening. Now this wouldn't be a problem if my Polaris cleaner worked. I called your Doylestown office I few times last year about both the cleaner and chlorinator. My chlorinator didn't work all year (once a technician came out and said it wasn't turned on, like I didn't know how to turn it on). Of course, I had to call back and I still don't know if it works. Also last summer (early summer) I started calling about my Polaris. I was told to bring it in which I did. I was told it worked fine. I brought it home and it just turned in a five foot diameter. Called again and no help was received. So last summer I had to hand vacuum and scrub the algae off the walls of the pool

That brings me back to this year. I gave my fiancé a list of things to review with the technician. Of course, one was the Polaris cleaner. He said it may need a part and he will come back some unknown time. I personally think it's the pump. So now I have a filthy pool with no way to clean it. If fact the technician said I should purchase an electric cleaner. So why did he put a new bag on it and charge me for it without my authorization? If fact he charged my for filter manifold (my filter is new!!!) and clear vision (which I haven't done for five years). The total was $327 which I DID NOT AUTHORIZE!! Why? Because my fiancé was there and he took advantage of her lack of knowledge. This is a crime!!! Keep in mind, the reason I was there is last year's opening I took the day off and the technician never showed even after calling me to say he's on the way.

So let's review:

I have a pool opened that is dirty with no way to clean it unless I do it personally (I'm away for over a week).

There's no effort from Doylestown to help but Ashley the woman who handles the calls is excellent.

I want my unauthorized charges returned.

I want my pool cleaner repaired (it is almost a year I've been trying).

I want a new technician to come out immediately and check my chlorinator.

I want to know why $1000 charge wasn't done correctly.

And I want you to know how frustrated I am.

Review #851351 is a subjective opinion of a user.

4.0
Diversity of Products or Services
Advertised vs Delivered
Customer service
Staff
Product or Service Quality
Value for money
Turnaround Time
Reliability
Exchange, Refund and Cancellation Policy
Website
Price Affordability
Warranty
PRODUCT OR SERVICE Anthony Sylvan Pool
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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