Reply by Anthony Sylvan Feb 08

I'm so sorry to hear this and thank you for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution.

Very Sincerely,

Customer Care
Norristown, Pennsylvania

You get what they give you, even if its not what you contracted for.

-Our pool plaster color is not what the salesman presented, the tile on his board was black (Onyx) the plaster used is grey with some black specs in it. They are not the same.

-Pool fixtures were supposed to blend into the plaster. As the plaster turned out grey both the black and the white fixtures (yes, they used two different colors) neither blends in.

-Six foot deep end is a 5 foot by 2 foot oval. Pool size is 15'x30'.

-All four pool corners have different degrees of curve/sloping.

The customer service team is non-responsive. They push it back to the construction team. Clearly they won't own any error. So any resolution is impossible.

Review about: Anthony Sylvan Pool Construction.

Review #934263 is a subjective opinion of a user.

Turnaround Time
Price Affordability
Value for money
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Diversity of Products or Services
Product or Service Quality
Customer service
Reason of Review / Monetary Loss Bad Product & Poor Customer Service / $15000
Preferred solution Price reduction

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