Reply by Anthony Sylvan Feb 08

I'm so sorry to hear this and thank you for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution.

Very Sincerely,

Owen
Customer Care
Author's
Norristown, Pennsylvania
0 comments

You get what they give you, even if its not what you contracted for.

-Our pool plaster color is not what the salesman presented, the tile on his board was black (Onyx) the plaster used is grey with some black specs in it. They are not the same.

-Pool fixtures were supposed to blend into the plaster. As the plaster turned out grey both the black and the white fixtures (yes, they used two different colors) neither blends in.

-Six foot deep end is a 5 foot by 2 foot oval. Pool size is 15'x30'.

-All four pool corners have different degrees of curve/sloping.

The customer service team is non-responsive. They push it back to the construction team. Clearly they won't own any error. So any resolution is impossible.

Review about: Anthony Sylvan Pool Construction.

Review #934263 is a subjective opinion of a user.

1.5
Turnaround Time
Website
Staff
Price Affordability
Value for money
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Warranty
Diversity of Products or Services
Product or Service Quality
Customer service
Reliability
Reason of Review / Monetary Loss Bad Product & Poor Customer Service / $15000
Preferred solution Price reduction

Had an Experience with Anthony Sylvan?

Submit review

You May Also Like

Americas Home Place - RUN far away!!!  Check out this video: youtube.com/watch?v=N80aQQoAfUI Americas Home Place "Let this video speak for itself. The lowest bidder does the work. The super was a really nice guy but he had no experience with residential building, I..." Read more Americas Home Place - Dream House is more like a Nightmare with America's Home Place! Americas Home Place "AHP is wonderful at first. The office managed even took me out for beers and to discuss the house. All of that congeniality changed when we actually begin..." Read more Schumacher Homes - It finally got built but..... Schumacher Homes "Flooded basement weekly, sloppy work beyond, constant puddle in garage that I step in daily, because they ignored my request for a drain and 'sloped' the garage, which clearly they..." Read more Jersey Contracting Llc Boca Raton Fl Area - Remodeling Review Jersey Contracting " A PICTURE IS WORTH 1000 WORDS I hired Steve dba JERSEY CONTRACTING LLC, 510 NW 39TH AVENUE, DEERFIELD BEACH, FL 33442 561-400-4508 or 400 REDWOOD LANE, BOCA RATON or..." Read more Horrible- HotHeads Hair SHEDDED so much I asked for a refund Hotheads "Paramount would not issue a refund even though a send them pictures of the shedding issues with their hair. I spent over $300 on hair that lasted maybe 5 weeks,..." Read more Desertcart - Issues with shipping Desertcart "The estimated date for my item to arrive was between 20th and 22nd although my item did not arrive by 25th so I thought it was about time I contact..." Read more USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit USAA "It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and..." Read more Dhgate - I bought an umbrella Dhgate "I bought an umbrella . Umbrella bright . Umbrella beautiful and high quality . The spokes of the umbrella are made of steel . The fabric of the umbrella, medium..." Read more