Reply by Anthony Sylvan Feb 08

Thank you very much for bringing these concerns to our attention and for allowing us the opportunity assist. We were so sorry to hear about your frustrating experience, but we're happy that we were work together to find a positive resolution to your concerns.

Very Sincerely,

Owen
Customer Care
Author's
Lexington, North Carolina
3 comments

Had a pool built 2 years ago by Anthony Sylvan pools in Charlotte, NC.After the pool decking cement was re-poured due to sinking,...we are still waiting to pass the final inspection(1 year later) which we failed due to step heights not being to code.

Company said in Jan 2014 it would be taken care of.....still waiting. Also code requires fencing around back wall, railings down steps. Still not done! Now light doesn't work.

Notified company, said they would take care of the problems...still waiting. Phone calls useless! Same story "we'll take care of it.

ok..WHEN???Now dealing with the Better Business Bureau to help.

Review about: Pool Repair.

Review #537813 is a subjective opinion of a user.

1.0
Customer service
Reliability
Warranty
PRODUCT OR SERVICE Anthony Sylvan Pool
Reason of Review / Monetary Loss Not specified / Not specified
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Comments

Anonymous
#1150859

We just had one built in Lexington and are hearing the same things about our problem! Just wondering if yours have been fixed yet?

Anonymous
#1121378

ok issues were resolved. finally.

thank you

Anonymous
#987774

You may have to sue Anthony Sylvan Pools to get any satisfactory resolution to your complaints. Poorly run company who overcharge customers.

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